Ciocca CDJR of Flemington - Service Center

did it again!!!!! engine light on,show up unanounced,hour and a half later,going down the road purring like a kitten! #1 dealership EVER! If your reading this problem s engine light on,show up unanounced,hour and a half later,going down the road purring like a kitten! #1 dealership EVER! If your reading this problem solved,again in 46 years i have never ,never,never found a dealership like this !customer for life!!! thank you guys for all your help you are a LIFE SAVER!!! More

Quick and professional I had an issue with a discoloration of my paint / finish. Even though it was late in the day, Jovanny took the time and the extra steps to resolve th I had an issue with a discoloration of my paint / finish. Even though it was late in the day, Jovanny took the time and the extra steps to resolve the issue on the spot. Very professional and pleasant to deal with. I would recommend this service location to others. thanks, jon fiedler More

Service and customer care was outstanding!! I would like to give special recognition to George Stydocker. This gentleman provided the best customer care I have ever received at a dealership. He went out of to give special recognition to George Stydocker. This gentleman provided the best customer care I have ever received at a dealership. He went out of his way in many respects to ensure I understood what had to be done on my car and hustled to get parts for a large repair job, so as to save me the inconvenience of having to leave the car overnight. In addition to that he showed concern for my time by quickly arranging a loaner vehicle for the day for me, just so I didn't have to spend my whole work day, trying to work on my laptop from your waiting room. The repairs were done in every way to my satisfaction. This was about as good a service experience one could ask for. Great job Flemington Jeep And special kudos and thanks to George Stydocker. More

I had to bring the Jeep to have some warranty work done. I dealt with George Stydocker who was very nice to work with. He called with updates to keep me posted as to what was going on with the progress. The I dealt with George Stydocker who was very nice to work with. He called with updates to keep me posted as to what was going on with the progress. The work was done fast and I was also told a few things that may need to be done soon, which I also had done while there. Overall an excellent experience and I'd recommend the service here to anyone. Great people! Thanks, More

Very friendly and helpful customer service. George Stydocker has taken care of my Jeep's service for many years now. Excellent repairs. On time delivery. Stydocker has taken care of my Jeep's service for many years now. Excellent repairs. On time delivery. More

I brought my Wrangler to the dealership in mid-January as the heat had stopped working. I was told it needed a new heater core and that it would take about a week for the part to come in. I would receive a c the heat had stopped working. I was told it needed a new heater core and that it would take about a week for the part to come in. I would receive a call and an email once it was ready. Two weeks later, I had received neither so I called the dealership. I was told that it had been there for about a week. When I asked why I hadn't received a call, I wasn't provided with an answer. I scheduled my appointment, but later had to cancel as there was snow due the same day. I will say this about the service department; they make scheduling/cancelling very easy. I later called back to reschedule a Wednesday appointment and dropped the car off on Tuesday evening. I told the Service department they could have the vehicle the entire day, but I needed it back Wednesday evening as we were (again) getting a substantial amount of snow that Thursday. I was told that it wouldn't be a problem. That could not have been more wrong. I received a call on Wednesday telling me the vehicle would not be ready as there were more parts needed for the repair than originally identified. I asked why this wasn't discovered on my first visit and was told that the inspection of the issue I reported wasn't done thoroughly enough to find related issues. Given the circumstance, I asked for a loaner with capabilities similar to my Wrangler given the impending snow (which ended up being 12"). I was told the dealership did not offer loaners but that they would see what they could do. I later received a call offering me a panel van, which obviously doesn't have 4x4 capability that I needed. I declined this vehicle. On Friday I was offered a FWD vehicle, but by this time I had arranged other transportation. I was told on this call the car would be done Friday. I called Friday morning to find out what time the car would be ready and was told it wouldn't be done until Monday. I asked why, and was told the repair had not even been started yet. I then asked when I could expect the vehicle and was told Monday. I asked why I should believe that given that previous estimates were not met, and the service rep told me even he had little confidence in that estimate. He turned out to be right about not having confidence in that estimate. The car wasn't done until Tuesday. When I arrived at the dealership to pick up my vehicle, I had a lengthy wait behind an employee dropping off his vehicle for service. He and the service rep were discussing work items. I waited about 15 minutes, and I was the only other person in the waiting room. Needless to say this was a terrible example of customer service and I can't recommend service at this dealership Maybe because it was warranty work and not a paid job, less emphasis was placed on completing my job. Unless I am in an incredible pinch, I won't be utilizing this dealership in the future which is unfortunate given the convenience of the location. It's also a shame because I am planning on upgrading to a 2014 Wrangler soon, but don't feel as though I can give my business to this dealership. More

My 2013 Wrangler would not start and had to be towed in. George Stydocker provided exemplary service from the time I called to the time I picked up the truck. Excellent experience! George Stydocker provided exemplary service from the time I called to the time I picked up the truck. Excellent experience! More

George is always so helpful and provides great customer service. I like that I can bring my laptop and work while my car is getting serviced. Thanks again! service. I like that I can bring my laptop and work while my car is getting serviced. Thanks again! More

Brought vehicle in after malfunction lights illuminated on dash. Diagnostics run to establish exact problematic codes to determine repairs needed. Repairs were exorbitant in cost by dealership and not cove on dash. Diagnostics run to establish exact problematic codes to determine repairs needed. Repairs were exorbitant in cost by dealership and not covered under warranty. Repairs made by my own mechanic at a fraction of the price quoted. Vehicle will be brought back for software update which was also determined necessary. Within hours to my call to the business Jovanny was able to fit me in for a lunch time appointment to troubleshoot the malfunction codes. This was greatly appreciated and excellent customer service by your dealership. More

Friendly, listened to my service requirements and accurately documented the on the service request. All service requests and the recall were done and in less that the time estimate given.. accurately documented the on the service request. All service requests and the recall were done and in less that the time estimate given.. More