Ciocca Hyundai

DO NOT BUY A VEHICLE FROM THIS DEALERSHIP, I wish I had found this site prior to purchase. I leave this review as a strong caution to what I felt was an incredible level of deception, delay and denial. found this site prior to purchase. I leave this review as a strong caution to what I felt was an incredible level of deception, delay and denial. I purchased a Jeep Gladiator with less than 18k miles on it and within 74 hours of purchase and less than 50 miles of driving, I experienced the Jeep DEATH WOBBLE. If you have not heard of this google and watch a video, it's called the DEATH WOBBLE for good reason (no exaggeration). I emailed the salesperson and received a reply from the manager Dan. The FIRST email reply from Dan should have been an indication of how little he seemingly cares about the customers. The reply email felt very deceptive, telling me that Jeeps have a stiff suspension and it could be his word "normal". I felt this was an attempt to deceive me so that I would go away. When I replied that I have owned Jeeps, was concerned that he would make such a bold assessment without being in the Jeep when it happened, and that it absolutely was not "normal", his reply was that he also owned Jeeps and admitted that this can happen. So, you know this is possible, yet your first email is to tell me its "normal"? If a vehicle you just sold has such a safety issue and your FIRST response is that it is "normal" that is a huge red flag for me regarding how this dealership may be run and it should be for you too. DO NOT BUY A CAR FROM Ciocca Hyundai in Lansdale. I'll spare all the remaining details of the multiple emails exchanged over many weeks, yet I will summarize: Multiple emails to Dan were ignored with no response (delay), requiring additional follow up emails from me. When I did get replies, ZERO acceptance of any responsibility, Dan just cut and paste empathetic word salads where he would say he "wants to make it right" but never committing to saying yes to covering the cost (deny). I even asked for a very direct yes/no answer on covering the cost, and he would not reply yes or no, more word salad of "let's see"....what's wrong....what Jeep says (delay). If you "want to make it right", commit to covering the repairs! He expected me to drive an unsafe vehicle to a partner dealership in Flemington, NJ which was over an hour away. No offer of getting it there, no offer of setting the appointment, nothing. It was all on me the customer to make the effort. My last email to Dan simply asked that the Flemington location review 9-11 key things in the suspension that can cause the DEATH WOBBLE and give me a written report these things were physically inspected along with the specifications. Not an unrealistic request, particularly with the unsafe nature of a Jeep DEATH WOBBLE. That email has gone without a reply (deny/delay) If you are reading this, please take caution. I experienced a very serious safety issue within 3 days of a vehicle purchase, and I felt the manager Dan was completely deceptive, evasive and unwilling to accept responsibility. The vehicle did not meet the minimum merchantability requirements yet zero accountability. DON'T BUY A CAR HERE.... More

The manager Dan was horrible. Talked down to me and my wife. I don’t understand how you have people here that are this rude I would never recommend this place at all!!! Talked down to me and my wife. I don’t understand how you have people here that are this rude I would never recommend this place at all!!! More

I had the same bad experience that yzak indicated in review dated May 12, 2024. Madison told me that the car I wanted was available. I made an appointment with her to test drive it. I also had a lon review dated May 12, 2024. Madison told me that the car I wanted was available. I made an appointment with her to test drive it. I also had a long drive gto this dealership. The appointment was later confirmed by Madison AND Virginia. So while I am sitting in the office with the salesman, he said they "just sold" the car. They sold the car literally right from under me. Of course they offered me other vehicles ( I didn't want) to test drive. I don't want to hear first come, first serve. If that is the case then why bother making an appointment to test drive a particular vehicle? I belive that car was not even on the lot especially that it was still listed on their website for more than a week after it was "sold". It was used as bait to lure in customers since it was an exceptional price. Soooo Unethical. More

Gave up on this place after several bad experiences with the service department. The final straw was them not having tires for our car for an appointment we made 2 weeks prior specifically for tires. Sinc the service department. The final straw was them not having tires for our car for an appointment we made 2 weeks prior specifically for tires. Since they recently renovated the service area I thought maybe I'd give them another chance. Made an appointment for 10:30 this morning for rear brakes. Show up at 10:15 and was told they have no brake pads in stock and will be calling an auto parts store for brakes (I could have gone to Meinecke for the same pads at half the price). As I type this it is now 3 HOURS that I've been here (again, I had an appointment) and still waiting. I guess the improvements were to the building only and not their customer service. Avoid this place! More