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Ciocca Nissan of York

York, PA

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517 Reviews

1212 Loucks Road

York, PA

17404

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517 Reviews of Ciocca Nissan of York

September 29, 2012

I had a agreement with jim toole sales manager where a check would be mailed to me in maine for the sum of $700 to have a muffler installed on a jeep I purchased at apple nissan in york, he will not retur More

by jerry.oliver.104
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
jim toole, Jim Toole
August 28, 2012

We recently purchased a new 2012 Nissan Altima from Apple Nissan in York, PA. Historically, buying a car has been one of our least favorite activities. But we decided to try the local Apple Nissan dealersh More

by LJHawk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Silar, Danny Chronister
August 22, 2012

Apple Nissan was the fourth dealership I was going to look for a car. From the three previous ones I learnt that not only I would not be able to get a new car with my budget but it would even be hard to More

by danielshayesteh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Pete Silar
July 25, 2012

Great experience. We enjoyed John's attitude, professionalism, enthusiasm. My husband bought a new MV, I bought a new Altima, very happy from start to finish. They were extremly busy, end of th More

by amyreinert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bloom
July 17, 2012

This is my third time back and and I've always been treated with respect and honesty which is very important! A very good experience even though I haven't left with a car yet! Lol More

by glenndee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Isaacs and John Bloom
June 29, 2012

To start Andre from Internet sales made an appointment with me and stated via email how important is is keeping appointments. I got there 10 minutes early and Andre was gone. The other salesmen were just More

by Pblute
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Danny Chronister,Doug and Aundre
Jul 13, 2012 -

Pblute responded

We were never there on Saturday, Never put a deposit on anything. We never worked out a deal at all. You definaly have the wrong person.

Jul 17, 2012 -

Ciocca Nissan of York responded

Thank you for bringing the matter to my attention via DealerRater. We clearly should have handled your visit at our Nissan store better. In fact, as a result of your posting we are retraining those involved about our existing policies that were not followed that day. Specifically: 1)You should have been contacted when Andre fell ill and been given the option to reschedule or retain your appointment with instructions to ask for one of our managers when greeted at the dealership. 2)Use of a personal cell phone by salespeople to read customer email, texting and voice contact with customers is acceptable while waiting for a new customer to arrive. It is never permissible to utilize your cell phone while you are with a customer or for personal reasons in the "public" areas of the dealership. 3)Any direct mail promotion we send should read "as much as" or "up to". Much of a vehicle's trade in value is based on condition. We do not know the vehicle's final value until we can see it and compare it to others in the market. Frequently, a dealer will show you a small discount on the vehicle you are purchasing and apply an additional, much larger, discount to the value of your trade. This sounds like what happened with your purchase but without the full particulars of your transaction I cannot be sure. In the end we did not provide the level of service that a reasonable person would expect. It has been a learning lesson for this store. We did not just lose a sale, we lost a loyal customer. Everyone involved has a better understanding of how important it is to stay within our company policy. Again I want to thank you for the time and the level of detail you have provided so we can ensure events like this will not occur again. Scott Rainville Director of Internet Operations Apple Automotive Group

May 07, 2012

The absolute WORST customer service I have ever experienced. Danny was unfriendly, pushy, and deceptive with his sales tactics. I was placed on hold several times while trying to get through to him More

by ke015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
May 21, 2012 -

Ciocca Nissan of York responded

I am equally disappointed and share in your frustration. We remained open past closing on Saturday to accommodate you as well as offering to incur additional expenses to dealer trade the color you preferred. Most perplexing to us is the fact that upon leaving the dealership you were very happy, in fact you expressed your gratitude and thanked us. We accepted your deposit and were in the process of transferring the vehicle that you committed to buy when you contacted us. We did in fact inadvertently disconnect you on your first call attempt on Monday. When you reached us however, you were already at another Nissan dealership. The vehicle you had chosen at the that dealer had less equipment than the one you agreed to at our dealership. We did not have a vehicle with less equipment in your color choice and we could not negotiate down to the price the competing dealer gave you because our car had more equipment than the one you ultimately purchased. While many dealers will not refund a deposit on a dealer trade vehicle, our policy is to make sure the customer comes first and to ensure customer satisfaction. We immediately processed a deposit refund. We sell 1200 new and used vehicles annually and have become York County’s #1 dealer group by not only offering volume savings, but also making customer satisfaction our number one priority! Although we rarely receive complaints, we do take each one seriously. I want to thank you for bringing this matter to our attention and I am pleased that you were able to find a Nissan that met your needs on acceptable terms.

April 28, 2012

I believe Martin was the man who waited on me at the counter. Anyway, I was very pleased by the friendly and fast assistance with my problem. I was planning to buy tires at a local tire dealer and reali More

by sarge7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
martin bixler
January 10, 2012

From the moment I walked in I was taken very good care of. I did not feel pressured to buy anything and the team worked very, very hard not only to get me the price I wanted to pay for my new Rogue, but More

by docndiane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Silas, Brad Henshaw
December 29, 2011

Well, after an initial overall negative experience I am pleased to say that things have improved. I really am quite amazed that these folks cared enough to attempt to fix the issues that I was having with More

by jlfauth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Silar, Jim, Bob Darr, Dennis, Jim Toole
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