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Ciocca Toyota of Williamsport

Muncy, PA

4.6
835 Reviews

203 Lycoming Mall Dr

Muncy, PA

17756

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835 Reviews of Ciocca Toyota of Williamsport

October 21, 2024

Service estimated work to cost $300. 00. Actual cost was $1400.00!!! I was upset. More

by TMCONFAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Stone
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We apologize that the final cost of your recent service was significantly higher than the original estimate. We understand how frustrating this can be. We're committed to providing transparent and accurate estimate, our team will further investigate on how this occurred so that we can work towards improving.

October 21, 2024

Have not been very happy since Iocca took over however this service appt was much better. Thank you Travis! More

by ROSEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your feedback and are glad to hear that your recent service experience with Travis was positive. We're continually working to improve our services and customer satisfaction. Thank you for choosing Ciocca Toyota of Williamsport. We hope to continue providing you with excellent service.

October 20, 2024

Responsive to our beds at a time of distress (road breakdown.) Staff were very courteous and helpful. More

by Mike Miklos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We’re glad to hear that we were able to assist you during a difficult time. Our team is committed to providing excellent customer service, especially in emergency situations. Thank you for your kind words. We hope to see you again soon.

October 20, 2024

The work was done correctly I was quoted a price for a supentine belt replacement I was told that it would cost about $60 dollars and since the belt was easily replaced since you were replacing the water More

by Jeffrey crouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jalile Best
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We apologize that your recent service experience did not meet your expectations. We take customer satisfaction very seriously and appreciate you bringing this matter to our attention. We will investigate the discrepancy between the quoted price and the final bill. Our goal is to ensure transparency and accuracy in all of our services.

October 20, 2024

I got the timing chain replaced by their diagnosis. And I paid the bill. After I got it back. It had the same shorter squealing noise. But, Andy said he was going to just charge me for the new part. An More

by dozerman17702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy ?, Harold Stone
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We’re thrilled to hear that Andy was able to resolve the issue and provide such excellent customer service. Our team strives to provide honest and transparent service, and it’s great to know that Andy exceeded your expectations. Thank you for your kind words and for choosing Ciocca Toyota of Williamsport. We look forward to serving you again in the future.

October 20, 2024

Tim did a great job helping us. He listen to what we were looking for and helped us decide what would be the best fit for us. More

by BBRANDYMAT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Willets
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We're thrilled to hear that Tim provided such excellent service. Our team strives to provide the best possible customer experience.

October 19, 2024

Good dervice, good sales not overly pushy. Very polite staff, good communication by phone and or text More

by HOMEY49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karissa Banzhof, Brianna Holmes
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your feedback on our service, sales team, and communication. We strive to provide a low-pressure, customer-focused experience, and we're thrilled to hear that our team delivered.

October 19, 2024

Courteous service, attendant was excellent! Made sure my visit was an enjoyable experience! Highly recommend to others. More

by Bix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Oct 25, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your feedback on our attendant's excellent service. Our team strives to make every customer's visit a positive one.

October 17, 2024

prompt and efficient service and friendliness of staff, follow-up video email was a nice touch, thank you More

by ROBFOUST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Oct 18, 2024 -

Ciocca Toyota of Williamsport responded

Hi Rob! Thank you for the outstanding review and rating for your recent service visit with our team. We're happy to hear that you enjoyed our video as well as the prompt and efficient service you received. It was a pleasure seeing you, take care!

October 17, 2024

Service Was very good and timely. Courtesy car wash was was well appreciated. Service personnel were very courteous. More

by CHERYLLADICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Oct 18, 2024 -

Ciocca Toyota of Williamsport responded

We're thrilled to hear that you had such a positive experience! Our team works hard to provide exceptional customer care, and it's incredibly rewarding to know that our efforts have been appreciated. We're committed to going the extra mile for every customer, and we're so glad that we were able to meet your needs and exceed your expectations. Thank you for choosing us and for taking the time to share your feedback.

Oct 18, 2024 -

Ciocca Toyota of Williamsport responded

Thank you so much for your kind words! We're delighted to hear that you were satisfied with our service. Our goal is to provide a timely and enjoyable experience for every customer, and it's rewarding to know that we met your expectations. We're also glad you appreciated the courtesy car wash. It's a small gesture, but we hope it makes a big difference. Thank you again for choosing us!

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