Ciocca Toyota of Williamsport

Customer/service tech communications need improvement. Lacking that communications, customer used the internet to diagnose the problem for the service department. Two visits were required to effect the re Lacking that communications, customer used the internet to diagnose the problem for the service department. Two visits were required to effect the required maintenance as none of the parts were in stock. On both visits, the vehicle was returned to the customer with dirty smudge marks on the leather driver's side seat and center console. When pointed out to the service rep, there was no offer to clean the seat or center console. A long time ago in a land far away and under previous ownership, protective seat and floor mat covers were installed during service. To be fair, this service experience was not typical of the quality care I've experienced in the past. There is however an old adage that first and last impressions are what people really remember. More

They did not complete the service I paid for in my new tacoma. Windshield washer wasn't filled tacoma. Windshield washer wasn't filled More

Service department has been great for both our Tundra and Rav. They get us in when we want and get us back on the road in a timely fashion. Rav. They get us in when we want and get us back on the road in a timely fashion. More

Very Happy! ! Fabulous!! Everything is now up to date Thank You so much!! We are very Hapy!! Thanks again ❤️ ! Fabulous!! Everything is now up to date Thank You so much!! We are very Hapy!! Thanks again ❤️ More

Very disappointing that there was no owner manual in the car . I guess it was to much to ask for one . I got no response to get help with this problem. I’m VERY DISAPPOINTED! car . I guess it was to much to ask for one . I got no response to get help with this problem. I’m VERY DISAPPOINTED! More

Everyone was very professional and answerred all our questions. The wait was shorter than expected and the work done was exactly as we ordered. questions. The wait was shorter than expected and the work done was exactly as we ordered. More

Good communication. Really appreciated the inspection video. My only complaint was the 3.5 hour wait time. Really appreciated the inspection video. My only complaint was the 3.5 hour wait time. More

I always love going to this dealership, the people there are always friendly and welcoming and honestly I wouldn't buy a car from anyone else. are always friendly and welcoming and honestly I wouldn't buy a car from anyone else. More

It has been a good experience overall. Staff seem caring. Facility is clean and well taken care of. Staff seem caring. Facility is clean and well taken care of. More

Andy was so more than helpful, he fit me in, alleviated my concerns and I was very grateful my concerns and I was very grateful More