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Ciocca Toyota of Williamsport

Muncy, PA

4.7
852 Reviews
Call Dealership (570) 323-4683
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203 Lycoming Mall Dr

Muncy, PA

17756

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852 Reviews of Ciocca Toyota of Williamsport

June 28, 2023

Always kind, keeps you updated but not pushy. Thank you to Andrew Strange I have a Highlander and a Tacoma .Happy with both ( should have earned a nice Toyota pullover (XL) by now huh??😎 thanks More

by wsheddy
Workmanship
Recommend Dealer
Yes
Employees Worked With
Andrew Strange.
Report | Print
Jun 28, 2023 -

Ciocca Toyota of Williamsport responded

Hi Wsheddy. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

June 28, 2023

Clean with nice natural light Quiet however the tv May have been nice if it was on More

by JMOLIVER8
Service Time
Recommend Dealer
Yes
Employees Worked With
Andrew Strange, Marissa Tomasella
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Jun 30, 2023 -

Ciocca Toyota of Williamsport responded

Hi JMOLIVER8. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

June 27, 2023

Hello I was there to get repairs done to my Highlander parts were ordered & they came in quickly , I do enjoy the coffee & snack that was offered as well as the quick service of getting my car repaired More

by SUNMAN8035
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Report | Print
Jun 28, 2023 -

Ciocca Toyota of Williamsport responded

Sunman8035, Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

June 26, 2023

Nice staff, good beverage/snacks for long waits. Service took 80 minutes longer than told. More

by Kay
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Report | Print
Jun 26, 2023 -

Ciocca Toyota of Williamsport responded

Kay, we are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. We do apologize for the time taken to service your vehicle, we are working to cut down on this. Thank you so much for sharing.

June 26, 2023

An excellent detail service on both of my vehicles. Unfortunately my vehicles were not photographed at pickup and delivery so I have no way of proving that my front license plate was damaged while in t More

by CADDIEMAN94
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Report | Print
Jun 26, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for taking the time to review our business and for your kind words regarding our service department.

Jun 26, 2023 -

CADDIEMAN94 responded

I WANT A RESPONSE TO MY COMPLAINT ABOUT THE DAMAGE DONE TO MY FRONT LICENSE PLATE. I DON'T WANT A xxxxxxxx STANDARD RESPONSE! I WANT THE SERVICE MANAGER TO RESPOND! I DARE YOU TO PUBLISH MY COMMENTS.

Jun 26, 2023 -

CADDIEMAN94 responded

SEND AS TYPED.

June 24, 2023

I love the videos that are sent during the service process. It gives a sense of security that the repairs that are being suggested are truly needed and not just an attempt to gain additional money. More

by rodmat93
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Report | Print
Jun 28, 2023 -

Ciocca Toyota of Williamsport responded

Thanks for sharing your experience with us, rodmat93! If there is anything else we can do to help just let us know! Have a great day!

June 24, 2023

The service of vehicle good- but there are long wait times at initial check in and service itself More

by PVALENTI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know names
Report | Print
Jun 28, 2023 -

Ciocca Toyota of Williamsport responded

PVALENTI2, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! We apologize for the wait time and are actively working to cut down on this. Please reach out if we can help with anything more.

June 24, 2023

All experiences have given us a confidence that the dealership is quite trustworthy and competent. More

by mwalzer4
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Report | Print
Jun 26, 2023 -

Ciocca Toyota of Williamsport responded

Mwalzer4, thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

June 23, 2023

The Brakes were checked out and nothing was found to be wrong with the brakes!! More

by zippymisty
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Broome, Kory Eck, Phil Holter, Brent Engleman, Braydon Cross, Nate Ahearn, Harold Stone
Report | Print
Jun 23, 2023 -

Ciocca Toyota of Williamsport responded

Hi Zippymisty, thanks for the recommendation. Our team at Ciocca Toyota of Williamsport values your feedback and looks forward to seeing you again soon.

June 22, 2023

The video and narrative is great! I was able to verify my cabin filter was clogged. More

by MMS
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Amei
Report | Print
Jun 23, 2023 -

Ciocca Toyota of Williamsport responded

MMS, thank you for the review and we are glad to hear you enjoyed the complimentary multipoint inspection video. We find it valuable for our customers to visually see what could potentially be an issue with their vehicle. We hope to see you again soon!

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