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Ciocca Toyota of Williamsport

Muncy, PA

4.7
842 Reviews
Call Dealership (570) 323-4683
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203 Lycoming Mall Dr

Muncy, PA

17756

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842 Reviews of Ciocca Toyota of Williamsport

November 22, 2024

Always friendly and keeps you informed throughout your appt and the mechanics do a good job. More

by CANNEWIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your kind words! It's great to know that our staff is friendly and keeps you informed throughout the service process. Our mechanics strive to provide quality service, and we're glad to hear that their work meets your expectations. Thank you for choosing Ciocca Toyota of Williamsport.

November 21, 2024

Well, organized and friendly staff. Very customer accommodating. Clean waiting room . I like the connection with the app on my phone . More

by Teeitup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your positive feedback! We're glad to hear that you found our staff friendly and accommodating. Our goal is to provide a seamless and positive experience for our customers, and it's great to know that our app and clean waiting room contributed to your satisfaction. Thank you for choosing Ciocca Toyota of Williamsport. We look forward to serving you again in the future.

November 21, 2024

Travis Hess is pleasant and professional. Hr verified the scheduled work to be done. He kept me informed. More

by grittle
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Hess
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We're glad to hear that you had a positive experience with Travis. It's great to know that he was professional and kept you informed throughout the service process. We strive to provide excellent customer service, and we're happy to know we met your expectations. Thank you for choosing Ciocca Toyota of Williamsport.

November 20, 2024

Good accurate service. Informative staff. Quick appointment. Good communications with booking and service. Will return More

by DMINTZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kory Eck, Harold Stone, Nathan Follmer
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your positive feedback! We're glad to hear that you were pleased with our service. Our team strives to provide accurate and timely service, and we're happy to know we met your expectations. Thank you for choosing Ciocca Toyota of Williamsport. We look forward to serving you again in the future.

November 19, 2024

Andrew Strange has a great sense of humor and fun to work with. Everyone in the service department are amazing! More

by DFARR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strange, Brent Engleman, Braydon Cross, Harold Stone, Brennan Hartman, Nathan Follmer
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We're glad to hear that you had a positive experience with Andrew and the rest of our service department. We strive to create a friendly and enjoyable environment for our customers. Thank you for choosing Ciocca Toyota of Williamsport.

November 18, 2024

the check-in process is straight forward and quick. I was informed that the appointment would take 1 hour to an hour and 15 minutes. It took 1.5 hours. Advisor was professional and polite. More

by MBERKHEIMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your feedback. We strive to provide efficient and timely service. While we aim to meet our estimated service times, unforeseen circumstances can sometimes occur. We're glad to hear that the advisor was professional and polite. We'll continue to work on improving our service times to better meet your expectations.

November 18, 2024

Everyone in the service department was absolutely amazing and very friendly. Andrew Strange was fantastic to deal with as well as knowledgeable. Spencer in parts was very helpful and spent much time wit More

by M.SHAFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strange
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We appreciate your kind words about our service department. It's great to know that Andrew and Spencer were so helpful and knowledgeable. We strive to provide excellent customer service, and we're glad we met your expectations. Thank you for choosing Ciocca Toyota of Williamsport.

November 18, 2024

You have the most incompetent people at your dealership that I have ever meet. You had my truck for 95 day to find a noise it was making and you couldn’t find it. More

by jim1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kory Eck, Harold Stone
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We apologize for your frustrating experience. We understand how disappointing it is when we're unable to resolve an issue. We take customer feedback seriously and will use this to improve our service. We encourage you to reach out to us directly to discuss your experience in more detail. We will work to understand the specific issue and find a solution. Thank you for your feedback. We hope to have the opportunity to regain your trust in the future.

November 17, 2024

Bad communication and no updates or anything on the work that was done to my car. More

by hutnyan.keri143
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Stone
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We apologize for the lack of communication regarding the work done on your vehicle. We understand how frustrating this can be, and we're committed to improving our communication processes. We'd like to understand more about your specific experience. Please reach out to us directly so that we can personally investigate the matter and take steps to resolve any issues you may have. We value your feedback and hope to regain your trust.

November 16, 2024

Our salesperson was very friendly and accomadating. There was no high pressure sales tactics. He was very helpful .and knowledgeable about the product. Assisted in tech set up and explanation More

by NONE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clayton Reese, sales
Report | Print
Nov 24, 2024 -

Ciocca Toyota of Williamsport responded

We're glad to hear that you had a positive experience with our service center. It's great to know our staff was friendly and efficient in assisting you. We appreciate your kind words. We look forward to serving you again in the future.

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