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World Chrysler Dodge Jeep RAM - Service Center

Shrewsbury, NJ

4.6
689 Reviews

689 Reviews of World Chrysler Dodge Jeep RAM - Service Center

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October 03, 2016

Outstanding Customer Experience The service team is excellent and I always have a great customer experience. It's start with the service desk and the ease of the appointments and th More

by MIKE.LADDAGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Papa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniela Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmen
Oct 05, 2016 -

Circle Chrysler Dodge Jeep Ram responded

Hi Mike! Thanks for leaving such a great review. Our service team would be very pleased to read your great comments and see how highly you thought of them. We, indeed, do have great mechanics. They would be ecstatic to know they are appreciated as well. We are glad you enjoyed your car-buying experience. Thank you for choosing World Jeep Chrysler Dodge Ram. Sincerely, Joe Wajda, GM

September 30, 2016

Dodge Caravan service Luis was polite, courteous, informed service - overall a great job. Received the vehicle back when expected. Will continue to bring vehicle for ne More

by JKSTONEAGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Zuluaga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2016 -

Circle Chrysler Dodge Jeep Ram responded

JKSTONEAGE, Thank you for taking the time to leave us a review about your experience with our service department. It makes me to so happy to hear that you continue to have excellent service experiences with Lou and that he makes the car servicing process an easy one. He is vital to the World team and he really cares for our customers' vehicles as if they were his own. I appreciate that you continue to choose World and I encourage you to check our website monthly for new service coupons: http://www.worldjeep.com/specials/service.htm Thank you again! Best, Joe Wajda, GM

September 29, 2016

Thoughtful service Daniela and the service counter staff are soooooo helpful. It's often the little things that count. Thanks for being so thoughtful and making caring f More

by BOSOXFAN2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniela Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2016 -

Circle Chrysler Dodge Jeep Ram responded

BOSOXFAN2006, Thank you for your kind review and for using the World service department. I am happy to hear that you had an excellent experience with Daniela and that she and the rest of our staff are always helpful to you. They do an outstanding job of representing the World brand and we are lucky to have them. Thank you again, and we look forward to seeing you for your next service appointment! Best, Joe Wajda, GM

September 20, 2016

Great Customer service I arrived greeted kindly and and was told how long it would take to complete the work and it was within the time frame! Very curious and helpful I con More

by JEFFJENNINGS78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Papa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2016 -

Circle Chrysler Dodge Jeep Ram responded

Dear JEFFJENNINGS78, we are pleased that you found our customer service satisfying. Thank you for taking the time to write your wonderful review. Thank you for choosing World Jeep Chrysler Dodge Ram and please enjoy your vehicle. Sincerely, Joe Wajda, GM

September 16, 2016

No hassle recall I had to bring my vehicle in for 2 recalls. I didn't mind waiting in the wait room as I was able to get my work done - and one with my day. More

by Emccabe1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Not really sure who I worked with...service department
Sep 20, 2016 -

Circle Chrysler Dodge Jeep Ram responded

Emccabe1, Thank you for your patience and for choosing World Jeep Chrysler Dodge Ram. Please do not hesitate to call us or stop in if we can ever assist you with anything else. All the Best, Joe Wajda, General Manager

September 15, 2016

Oil change They called me to let me know about the recall and how long it would take. They called to let me know my vehicle was ready. More

by BIRDLADIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Papa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2016 -

Circle Chrysler Dodge Jeep Ram responded

We value your business and put the safety of our customers on the top of our list. It's refreshing to hear your positive feedback. Take care, Joe Wajda, GM

September 14, 2016

Always a pleasure I've brought my car in about 3 or 4 times for service since I bought it in 2014 and I have had nothing but great experiences! Easy to make an appointm More

by karen4465
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Wajda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Zuluaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Papa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniela Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2016 -

Circle Chrysler Dodge Jeep Ram responded

Thank you for being a loyal customer karen4465! We appreciate your business and your positive feedback. See you at your next service visit. My best, Joe Wajda, GM

September 14, 2016

Routine Maintenance Strive to help, but lured in by oil coupon that's not honored due to synthetic oil. Paid more than 3 times what I expected. More

by BSTRONG102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Older guy in service, whose name I don't remember.
Sep 19, 2016 -

Circle Chrysler Dodge Jeep Ram responded

Hello BSTRONG102, I greatly apologize for the misunderstanding and any inconvenience that we may have caused in regards to the coupon. I appreciate your patience and thank you for your feedback. We hope to see you again in the future so that we can show you how important your business is to us. All the Best, Lou Zuluaga, Service & Parts Director

September 12, 2016

Wash and oil change Great place with awesome staff! I look forward to more awesome trips. I enjoy seeing the inventory and spending time with the staff. Jeep Set. More

by KIRCH5986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fein
Sep 13, 2016 -

Circle Chrysler Dodge Jeep Ram responded

Hello KIRCH5986, thank you for the five-star review! We look forward to seeing you again also. You are welcome back at any time. Let us know if you have any further questions or concerns. On behalf of our entire staff, thanks for stopping in! Best, Joe Wajda, GM.

September 09, 2016

Durango Service I had a problem scheduling the service. Two emails and two phone calls with no response. After I was able to schedule an appointment everything was fi More

by ROBETWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Zuluaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2016 -

Circle Chrysler Dodge Jeep Ram responded

We apologize if you experienced any inconvenience in scheduling your service. We appreciate your feedback and take measures to ensure we provide quality customer service. I'm glad we were able to exceed your expectations beyond making the appointment and look forward to providing you any further assistance. My Best, Lou Zuluaga, Service & Parts Director

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