World Chrysler Dodge Jeep RAM - Service Center

Service department I always work with Daniela Ferreira in service they do not come any better always a pleasure to work with and extremely knowledgeable about jeep produ I always work with Daniela Ferreira in service they do not come any better always a pleasure to work with and extremely knowledgeable about jeep products. More

not happy brought truck in sunday night for 7;00am service for monday oil change that job was done.. plus 2 recalls could not do them,because of short of brought truck in sunday night for 7;00am service for monday oil change that job was done.. plus 2 recalls could not do them,because of short of help picked up truck at 1;00 pm not happy! More

Oil change Too difficult to get appointment for simple oil change. Service agent recommended pricey EFI service based on mileage alone but manufacturer does not Too difficult to get appointment for simple oil change. Service agent recommended pricey EFI service based on mileage alone but manufacturer does not recommend this service. More

Service department The service department is very courteous and efficient. Each time I call I have been able to get an appointment as soon as possible .I schedule the e The service department is very courteous and efficient. Each time I call I have been able to get an appointment as soon as possible .I schedule the earliest appointment and the technicians are on time More

They stand by their work and make it right. So world dodge initially messed up and damaged my wheel when installing a tire. BUT- rather than arguing with me or trying to do a hack-job in repair So world dodge initially messed up and damaged my wheel when installing a tire. BUT- rather than arguing with me or trying to do a hack-job in repairing it- they stood by their work, owned up to the mistake and made it right. They replaced the wheel, gave me a ride home and were very respectful and curtious. Thanks world- mistakes happen but I'm happy to say you dealt with it properly and made it right. You have my recommendation. More

AWFUL LIARS The service department has been terrible from the beginning. Our family has had several issues with them in the past. The latest lie they told us is t The service department has been terrible from the beginning. Our family has had several issues with them in the past. The latest lie they told us is that all of the TEN recalls on our 2014 grand cherokee were taken care of, just to find out that they weren't because a family member was driving it home from their dealership and realized the Electronic Stability Control was malfunctioning. This happens to be one of the many recalls they told us that they fixed. Mind you, the reason it was brought in is because the truck shut off while I was driving. Which happens to be another recall regarding the alternator that suddenly turns off. They really don't care about anything and they don't realize the endangerment that they are putting their customers in. TRULY DISGUSTED BY THE AMOUNT OF INCOMPETENCE THIS PLACE EXHIBITS. More

Excellent work, From the moment I walked in till I leave everyone is very cordial, even my salesman Ken rememberso my name and only sees me when I bring my jeep in fo From the moment I walked in till I leave everyone is very cordial, even my salesman Ken rememberso my name and only sees me when I bring my jeep in for service...I like that. More

Exemplary service by an outstanding team!!! After visiting each of the area's surviving Dodge dealerships, I can report that, without a doubt, yours is the finest service center in the area. As After visiting each of the area's surviving Dodge dealerships, I can report that, without a doubt, yours is the finest service center in the area. As a senior quality assurance professional, I can report that, unlike my experience at competing centers, I am always greeted by a smiling face and a friendly greeting (if only to say: "I'm working with someone, but I'll be with you shortly."). At each of our area's other dealerships, I have stood and waited without so much as preliminary recognition...a violation of customer service 101. The others also seem to actively dislike anyone who crosses their threshold without an appointment...vehicle failure is not always predictable. In addition, you have Daniela Ferreira...smart, responsive and always smiling. She listens with an interest in actually understanding the customer's vehicle problem and, appointment or not, she speeds vehicle repair and leaves the customer with the sense that they have an ally who will make sure their vehicle is repaired efficiently and effectively, That's been my experience and she receives my highest commendation!! My vehicles are always fixed the first time and, while no one likes the price of repairs, I'll be back for service to my passenger car, as well as the big RAM truck. Please convey my extreme satisfaction to all involved with the recent, emergency repair of my truck. With gratitude, R. E. Spencer More

Recall Service No complaints. Simple scheduling, timely fix, dropped it off first thing and got a call as soon as it was done. Tom went over the fix and I was done No complaints. Simple scheduling, timely fix, dropped it off first thing and got a call as soon as it was done. Tom went over the fix and I was done. More

Thorough and expert service Expert and speedy service for my oil change. The multi-point inspection determined and the service advisor recommended several service items that wil Expert and speedy service for my oil change. The multi-point inspection determined and the service advisor recommended several service items that will avoid problems later on. I am extremely satisfied with the World Chrysler, Dodge, Jeep, Ram service department and its expert technicians. More