World Chrysler Dodge Jeep RAM - Service Center

scheduled VIP service with one lingering warranty issue Routine visit was handled great. No issues with scheduling, drop off or pick up. The only issue occurred when I was hoping to pick up a set of slush Routine visit was handled great. No issues with scheduling, drop off or pick up. The only issue occurred when I was hoping to pick up a set of slush mats. Parts tech was totally professional. When I attempted to pay, I was hoping to use a $20.00 gift card that your dealership sent out. I was told I could not use it as it was only good for service. He acknowledged that it wasn't printed clearly, but, it did say that it must be presented at time of write-up. Well, don't parts orders get written up? If Marketing makes a mistake and fails to note the exclusions, it still should be honored. I would assume since the Parts Tech was familiar with the issue, he must have received direction from Management how to handle customer encounters. The money saved is far outweighed by the ill-will these situations create More

The service department always exceeds my expectations! The service department is always courteous and tends to my repairs in a timely fashion. In the event the repairs exceed a reasonable wait, my appointm The service department is always courteous and tends to my repairs in a timely fashion. In the event the repairs exceed a reasonable wait, my appointment is scheduled with a loaner. I don't mind spending my money at World Jeep Chrysler Dodge Ram as I see value in the services provided, and my repairs are fixed correctly during the initial visit. More

Oil Change Top notch service from a very professional team. In and out on time. They also updated a fuel supply line that was recalled and needed replacing. V Top notch service from a very professional team. In and out on time. They also updated a fuel supply line that was recalled and needed replacing. VIP service is worth it as they finished with a car wash. More

SERVICE I own 3 jeeps and everytime I bring them in for service I deal with Lou. Couldn't ask for a nicer guy who always takes care of the little things. On a I own 3 jeeps and everytime I bring them in for service I deal with Lou. Couldn't ask for a nicer guy who always takes care of the little things. On a negative note your phone system needs to be looked at.When I get put on hold the music way to loud and I usually don't get a live body.When I do call and get put on hold I wait a minute then hang up. When I leave a message on the voice mail for service I usually NEVER get a call back. More

Great Service Visit Always when I go to World Jeep for Service , They are Always Professional as far as your Appointment time, And Performance of the Service . I never Always when I go to World Jeep for Service , They are Always Professional as far as your Appointment time, And Performance of the Service . I never have to wait long, and they are Very Friendly . It's Always va Good Experience. More

Responsive and Helpful Whether its an oil change or a recent significant mechanical issue -- World Jeep is responsive in terms of setting an appointment quickly, clearly sha Whether its an oil change or a recent significant mechanical issue -- World Jeep is responsive in terms of setting an appointment quickly, clearly sharing what the situation is and quickly fixing it. More

Faulty multi switch Went in because my Multi switch went bad, while waiting had my oil changed, a recall issue corrected and my 60,000 mile checkup completed Went in because my Multi switch went bad, while waiting had my oil changed, a recall issue corrected and my 60,000 mile checkup completed More

good recovery! After a little frustration on my part re the lack of an available loaner (despite my salesman assuring me that there would ALWAYS be one available as After a little frustration on my part re the lack of an available loaner (despite my salesman assuring me that there would ALWAYS be one available as a motivating factor for my buying at World), Tom and company came through with a quick and easy rental at Enterprise which was just down the street..Our car was repaired in only 24 hrs despite the need to order a part, and I appreciate the ease of picking it up and leaving the loaner in your lot....Coming from 25 years of "special" Ray Catena Lexus service, I have to admit we were very impressed..Great job guys!! Kirk Kerensky More

Excellent Service Tommy Papa is knowledgeable and courteous. My 2004 Jeep is in great shape because of your service department. Only issue was that there was not a loa Tommy Papa is knowledgeable and courteous. My 2004 Jeep is in great shape because of your service department. Only issue was that there was not a loaner car available for me when I needed it so had to do a drop and then come back another day to pick it up. More

Excellent service team. The Technician had to call engineers at chrysler for clarifications of codes. the were on the phone for 45 minutes sorting it out. The servi team. The Technician had to call engineers at chrysler for clarifications of codes. the were on the phone for 45 minutes sorting it out. The service advisor made sure he touched base with me so I was aware of the progress. Had to order parts for repair next week. More