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World Chrysler Dodge Jeep RAM - Service Center

Shrewsbury, NJ

4.6
689 Reviews

689 Reviews of World Chrysler Dodge Jeep RAM - Service Center

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January 14, 2016

Excellent service experience My service experience was excellent. I was having an issue with front end vibration and Carmen Semenza and the technician were able to quickly fix th More

by ETHICKENING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmen Semenza
Jan 15, 2016 -

Circle Chrysler Dodge Jeep Ram responded

Hi ETHICKENING, Thank you for taking the time to leave us a review about your service experience with us. I am pleased that Carmen was able to help you to diagnose and fix your vehicle's issue. Carmen is an invaluable member of the World team. Carmen loves helping customers in and is not satisfied unless customers leave 100% happy with their experiences. Thank you for choosing World and have a great weekend! Warmly, Joe Wajda, GM

January 13, 2016

Service work on my 2002 Grand Cherokee Laredo Everyone is extremely polite and accommodative. Kept me informed on exactly what work need to be done and what work could be put off for a later time More

by CRAIGB35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred J. Ewington II and Andrew (for the rides).
Jan 14, 2016 -

Circle Chrysler Dodge Jeep Ram responded

Hi CRAIGB35, Thank you for taking the time to leave a review for our service department. I am so happy that you had a great experience with our service team. We know that nobody looks forward to getting their vehicle serviced, so we try to make the experience as enjoyable, and stress-free as possible. I'm pleased that Alfred and Andrew assisted you with rides; they are excellent employees. They really care about helping customers and we are lucky to have them on our team. Thank you so much for choosing World, and we look forward to seeing you again in the future! Best, Joe Wajda, GM

January 06, 2016

The Best My name is Kim Lewis I purchased a Jeep Liberty.I would like to give my most thanks to World Jeeep .And mostly to service advisor Danilele.She always More

by specialk0426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniela Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George the techinician, JT Colville
Jan 06, 2016 -

Circle Chrysler Dodge Jeep Ram responded

Hi Kim, Congratulations on your new Liberty and thank you so much for your thoughtful review! Also, welcome to the World Jeep family! I am so happy to hear that you have had great experiences with Danielle and George in the service department and that you have overall been pleased with us. We really aim to make customers feel comfortable and we want you to look forward to visiting us. Our service team does a great job of working together to provide the best customer service possible. They are the key to our success. It was great meeting you Kim, and I look forward to seeing you again in the future. Enjoy your new Jeep! Best, Joe Wajda, GM

January 05, 2016

More than pleasantly surprised First a brief background. Prior to my purchase this year at World Jeep Chrysler I was a Volvo owner for years. With that said I found World Jeep ser More

by HSCOTT10303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Please review my record and give thanks to those that have assisted me, they were great.
Jan 06, 2016 -

Circle Chrysler Dodge Jeep Ram responded

Hello HSCOTT10303, Thank you for your review and welcome to the World Jeep family! Congratulations on making the switch from Volvo to Jeep! I am so pleased to hear that you have been satisfied with our service and sales' departments customer service. We really strive to provide the best experience possible and we want our customers to look forward to visiting us. Tom and Allan do a great job carrying out our core values and they are the perfect representation of everything that World Jeep stands for. They are important members of the World team and we are lucky to have them. I know that they will be pleased to read your review. Thank you for choosing World, and we look forward to seeing you again in the future! Best, Joe Wajda, GM

December 31, 2015

scheduled oil change and tire rotation !2noon appointment and 1:15 depart. Seems like a 1/2 hr job but took twice that. I am sure that I don't know the whole story but it just seemed like More

by bobve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 04, 2016 -

Circle Chrysler Dodge Jeep Ram responded

Hello bobve, Thank you for your review and for all your feedback. I really appreciate your patience with our service department, and thank you for continuing to choose World. Unfortunately, we can get backed up during holidays when there is a rush of customers or when we are short on staff. I assure you that this is not the norm, and that we aim to get our customers in and out of our service department and back on the road with their cars in perfect shape as quickly as possible. We understand that your time is valuable, so thank you again for your patience. We look forward to seeing you again in the future! Best, Joe Wajda, GM

December 30, 2015

excellant service friendly and professional , our service requirement was unexpected and yet the staff reacted with excellant service and a very quick turn arounf, with superior work and attenti More

by PHILANDBEV.RYSER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 30, 2015 -

Circle Chrysler Dodge Jeep Ram responded

Hello Phil & Bev. Ryser, Thank you for taking the time to leave a review for our service department. I am so pleased to hear that Tom and Lou were able to quickly assist you and get your vehicle back in great shape in no time. We understand that nobody looks forward to getting their car serviced or repaired, so we do our best to make the experience as stress-free and positive as possible. Our service team puts a lot of care into their work and they are only happy if customers leave 100% satisfied. Thank you again for your review! Happy New Year! Joe Wajda, GM

December 29, 2015

Service experience I have had some issues with the service counter but then I spoke with Tom, service manager and he took care of the issues. Thank you More

by JUDYBONANNO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know who it was
Dec 30, 2015 -

Circle Chrysler Dodge Jeep Ram responded

Hi JUDYBONANNO, Thank you so much for your kind review and for working with us to sort out any issues. We really appreciate your patience. Tom is always happy to assist you in anyway that he can, and he enjoyed speaking with you. Thank you for choosing World Jeep and have a wonderful New Year! Best, Joe Wajda, GM

December 29, 2015

In and out in minutes! Picked up a new Grand Cherokee and requested the GPS be turned on. Tom got me in and out in minutes. No wait, no hassle and everything works as expect More

by JGALIFI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 30, 2015 -

Circle Chrysler Dodge Jeep Ram responded

Hello JGALIFI, Congratulations on your new Grand Cherokee and thank you for your review! You made a great choice; the Grand Cherokee is a beautiful vehicle. I am happy that Tom was able to quickly assist you and provided you with a positive service experience. Tom is an important member of the Word team, and he does an excellent job representing us. Thank you for choosing World and enjoy your new Jeep! Happy New Year! Joe Wajda, GM

December 23, 2015

Excelent Everyone was so nice and competent and my car was ready fast I was so happy with your service. I have had bad experiences with other jeep service cent More

by Olana
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dec 28, 2015 -

Circle Chrysler Dodge Jeep Ram responded

Hi Olana, Thank you so much for your kind review! I am so happy to hear that you enjoyed your experience with our service department. Lou is an important member of the World team. He strives to make the task of getting your car serviced hassle free, and our service department always does an efficient, thorough job. Safety is our top priority, and customer service is our second. I really appreciate your recommendation, and thank you so much for choosing World! We look forward to seeing you again in the future! Happy New Year! Best, Joe Wajda, GM

December 22, 2015

They do not help I have a problem since week 1 of leasing their cars. I ask them to fix it everytime I bring it in for a service and all I get back is nothing is wron More

by OBRIENA30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
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