Citrus Motors Kia

Went to buy a vehicle for cash for the online price, what a joke, First they try to sell numerous additional warranties, I had to reject multiple times then at the very end they tried to seek in $2,000 for d a joke, First they try to sell numerous additional warranties, I had to reject multiple times then at the very end they tried to seek in $2,000 for door edge protectors and some chemical spray to protect the paint, it was high pressure as they were forcing me to buy something I didn’t want, they wouldn’t the sell the car without so I walked away from the deal, trying steal people’s money. More

I just leased the new 2021 KIA Seltos from Citrus Motors KIA in Ontario. The experience from beginning to end was awesome. Sandy Watson, from the Sales Department greeted me with a friendly smile and a warm KIA in Ontario. The experience from beginning to end was awesome. Sandy Watson, from the Sales Department greeted me with a friendly smile and a warm welcome. From the start, Sandy was patient and very knowledgeable of the inventory. I explained to her what vehicle I wanted, and she wasted no time getting the vehicle prep from me to test drive. Absolutely no hassle. I was very pleased with her customer service. Once it was time to complete the paperwork, she introduce me to Nicholas Morales, the Team Lead. Mr. Morales made the transition from the credit check, to pricing offers, to explaining additional warranty specials in detail seamless. I appreciate his honesty and his realistic view on closing the deal. He never made me feel like a dullard, and he really cared about me getting the best deal possible. I had to leave for work, and I couldn't complete the deal. The next day when I returned, Nicholas had all my documents ready to sign, and the car detailed clean for delivery. Amazing crew at Citrus Motors. I definitely in the future will purchase my vehicles from Citrus Motors. A couple days later I received a follow-up call. Follow up: I received a follow up call with Sandy Watson. She wanted to know if everything was to my satisfaction, while expressing to me that the Kia employees would be available anytime I had any questions. Thank you, Sandy! More

Service is aweful Very difficult to get in touch with someone. Left several messages for Richard and has yet to call me, I have been told numerous times he is in a meet Very difficult to get in touch with someone. Left several messages for Richard and has yet to call me, I have been told numerous times he is in a meeting and will return my call, hopefully he is in a meeting about customer service, Can’t even return a phone call !! Never a service manager there to answer a simple question. I am on hold for an average of 10 minutes, Yikes!!!! More

Bent over backwards to help us! Joell Hauser our sales person was AWESOME!! We went to this dealership looking to trade in our current vehicle and buy a new vehicle. We explained we Joell Hauser our sales person was AWESOME!! We went to this dealership looking to trade in our current vehicle and buy a new vehicle. We explained we wanted a Kia Niro with only a few options that were a must have, and some other options that would be nice if the numbers worked. Unlike nearly ever other dealership that would like to sell the higher priced optioned vehicle our sales person Joell said lets see what the numbers look like on one with the must have options and work up from there. After working through the challenges of our upside-down trade and rebuilding credit when selected the vehicle that worked for us. I would highly recommend this dealership and our sales person Joell Hauser to anyone looking for a vehicle. More

George and Jesus were excellent and we couldn't have been happier with our purchase, the time it took, and the vehicle we got, I would highly recommend. happier with our purchase, the time it took, and the vehicle we got, I would highly recommend. More

Terrible customer service. I have a 2018 optima with 50k miles under a 3 year lease. Power steering light comes on so intake it in. They tell me the battery is the problem and the warranty is only for 36k m miles under a 3 year lease. Power steering light comes on so intake it in. They tell me the battery is the problem and the warranty is only for 36k miles. I've had the car 2 years so basically either the battery they out in the car sucks or the warranty sucks. Either way had to pay $171 for a diagnoses because the battery is out of warranty. I was willing to accept the fact that it's out of warranty but to charge me $171 to tell me that their original factory battery has failed after just 2 years and 50k miles is just ridiculous. If you're thinking about a Kia, look into it and if you're going to buy don't do it from here. Finance manager had no remorse in telling me that their product is inferior and when I said I won't buy a Kia next time he was ok with that. More

We just picked up our 2020 Telluride SX that we had ordered through Citrus Motors Kia. What a great experience!!! I must have purchased more than 20 cars in my life but this was by far the most pleasa ordered through Citrus Motors Kia. What a great experience!!! I must have purchased more than 20 cars in my life but this was by far the most pleasant experience of all. From the start Joell was up front, honest and a real professional. He truly delivered what he had promised. There were no gimmicks or bait and switch and no pressure at all. The price promised was the price we paid. Luke and Sandy were awesome in making sure our every need was met. Luke went through every detail and made sure we were comfortable during this process. Sandy was a real professional and kept me informed while the car was on order. I just wish they had a better showroom setup to work with... a more open concept with some pretty cars on display. Hopefully they will look into it because I think it will go a long way along with their exceptional customer service. :) I strongly recommend this dealership and their high ratings on Google is a proof of their professionalism. We will certainly come back for our next car. Thank you Joell, Luke & Sandy and Citrus Motor Kia leadership. More

Reporting to the FTC. Fraud Do not waste your time at this dealership. They advertise a certain price and then at the last minute tell you the price went up. Yes, I did c Do not waste your time at this dealership. They advertise a certain price and then at the last minute tell you the price went up. Yes, I did check the fine print. Yes, what they are doing is fraud. Will be calling the FTC and sending in a formal complaint. More

Advertised price not the real price Posted price on-line, verified verbally and then by email that the listed price was the entire price and any additional charges for options or warrant Posted price on-line, verified verbally and then by email that the listed price was the entire price and any additional charges for options or warranties would only apply if approved by me. Then added over $1000 for "Dealer Installed Options" that they claimed had already been installed. When we argued we were told to read the fine print in the ad that those options are above the posted price. When we suggested they refer to the phone call in which they verified that the advertised price was our cost, and read the salesman's email to the same effect., a sales manager finally offered to "take off" the dealer options. By then we wouldn't have purchased from them at any price. More

Rediculous !!! Can’t even return a phone call !! Never a manager there ! Huge wast of time! Going to another dealer out of my way so I don’t have to go there !!! Can’t even return a phone call !! Never a manager there ! Huge wast of time! Going to another dealer out of my way so I don’t have to go there !!! More