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City KIA of Greater Orlando - Service Center

Orlando, FL

4.4
1,370 Reviews

1,370 Reviews of City KIA of Greater Orlando - Service Center

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June 11, 2025

La atención muy buena me explicaron todo sobre el servicio de las 20000 millas la señorita devon fue muy profesional More

by samueljimenez2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon muy profesional
Jun 12, 2025 -

City KIA of Greater Orlando responded

Samuel, Gracias por su tiempo y comentarios. Nos complace saber que todo nuestro equipo logró brindarle un servicio al cliente excepcional con su servicio de millas. Esperamos verlo de nuevo en el futuro.

June 11, 2025

Nice service great costumer service and advisor friendly and helpful she has excellent costumer service More

by JRDELIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris sales man and Jocelyn caceres
Jun 12, 2025 -

City KIA of Greater Orlando responded

JRD, Thank you for your very kind review. We are always happy to hear that we have given our customers 100% satisfaction. We look forward to seeing you again when your car is ready for its next service.

June 11, 2025

Awesome team here. Treated me right and listened to what I wanted and needed. I will definitely recommend to anyone in the market for a new car. More

by Bluice620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Merchan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Welsh
Jun 12, 2025 -

City KIA of Greater Orlando responded

Bluice, Thank you for providing us with a review of your experience at- City KIA. We are delighted to hear that we were able to match you with the right car and within the price range you were looking for.

June 11, 2025

There where only two cars before mine and I had to wait 3 hours for an oil change.they didnt reset the service notice in dashboard.if i didnt ask for my car i would still be there,no one told me it was ready More

by nieves75X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach
Jun 13, 2025 -

City KIA of Greater Orlando responded

We want to extend our sincerest apologies for your experience that you had here at City KIA of Greater Orlando. We want to fix things please contact us here at the dealership and ask for the Service Manager. Thanks!

June 11, 2025

Terrible s service dept had to Leave the car for 4 days for a simple oil change the normal mileage check up this is the second time they done this we had tinted windows put on Friday car was dropped off th More

by JUAISME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Jun 13, 2025 -

City KIA of Greater Orlando responded

Thank you for bringing this situation to our attention during your service experience. We are very sorry to hear that you were experiencing some issues along with an oil change that needed to be done on the vehicle as well as some misunderstanding with the representative that was helping you out on previous services. We appreciate you as a customer and would like to speak to you more on this matter. Please give us a call at our dealership and ask for the Service Manager, we would be happy to help.

June 10, 2025

Great . Explained the problems and Helped me as needed . Very Kind and I didn't not feel rushed More

by RAGEWALK
Recommend Dealer
Yes
Employees Worked With
Devon
Jun 10, 2025 -

City KIA of Greater Orlando responded

We are delighted to hear that we were able to fix and resolve your car issues and able to provide you with exceptional customer service.

June 10, 2025

My service advisor was respectful and knowledgeable of my needs the waiting area was clean and comfortable the coffee was very good the wait time was a little longer than I expected but my advisor kept me ap More

by RICMIL94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Cordova, service advisor
Jun 10, 2025 -

City KIA of Greater Orlando responded

Ric, Thank you for sharing this review with us. Our entire dealership are always striving to be very thorough and concise. We are glad to hear that your experienced and appreciated their attention to detail, thank you !

June 10, 2025

Very helpful staff. Fast service while getting the job done! Listened to my concerns and followed through More

by kekrinke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn caceres
Jun 10, 2025 -

City KIA of Greater Orlando responded

Thank you for your review and feedback. We are delighted to hear that your service experience was quick and hassle-free with our entire crew. We look forward to seeing you again in the future.

June 10, 2025

We were taken in fast, Franco was an amazing help. all the updates that needed to be done were completed. More

by mmg42290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco, papagno
Jun 11, 2025 -

City KIA of Greater Orlando responded

Thank you for your time and feedback. We are pleased to hear that Franco was able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

June 10, 2025

4 hrs for a scheduled oil change. Too long. Last visit for this new customer More

by barbhensley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service only
Jun 11, 2025 -

City KIA of Greater Orlando responded

We appreciate you bringing your service experience to our attention. We try to attend to each customer fast and conveniently, we would like the opportunity to speak to you to see how we can make your next visit a better one. Please give us a call at our dealership and ask for the Service Manager.

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