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City KIA of Greater Orlando - Service Center

Orlando, FL

4.4
1,383 Reviews
Call Service Center (855) 791-3984

1,386 Reviews of City KIA of Greater Orlando - Service Center

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March 16, 2025

Cada vez que voy a la Kia, la atención es muy buena y siempre buscan lo mejor para ti, y tu carro sale de agencia More

by Almeidaadrian12
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

City KIA of Greater Orlando responded

¡Agradecemos mucho que nos haya dejado esta excelente reseña! Nos complace saber que nuestro equipo siempre le brinda un excelente servicio y se preocupa por usted. Esperamos poder atenderle de nuevo en el futuro.

March 16, 2025

All I will say is that I got a “new car” “never used” only by the STAFF; scratched and misaligned. I went the next day to report the damage and they didn’t want to help us in a fair way, we had to insist More

by n.cmulero.nm
Service Communication
Recommend Dealer
No
Employees Worked With
Preston Negron
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2025 -

City KIA of Greater Orlando responded

We regret to hear that you are displeased with your experiences with us. Thanks for bringing this matter to our attention. We would like to discuss your concerns with you. Please reach out to us at the dealership at your earliest convenience. Thank you for your time and patience.

March 16, 2025

The care about customers and make sure they provide to them what they need. Very well organized service center . They do have a lounge area for customers to wait while their cars are repaired. More

by griselle.barbosa25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Da Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

City KIA of Greater Orlando responded

Griselle, Providing impeccable service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they cared for you, were very organized and gave you what you needed. We wish you safe travels until we meet again!

March 16, 2025

took 3 hours and 45 minutes for a oil change i undestand you guys are busy but almost 4 hours is insane More

by jhsantiago866
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Job Gomes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Da Silva
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Gomila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Disla
3.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arraiz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Edison Cordero
3.0
This rating includes all reviews, with more weight given to recent reviews.
Samer Ezzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Maximiliano Ercolani
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Merchan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Luna
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and we do apologize for the wait time that occurred during your service visit. If you would like to discuss further, please contact us at our dealership and ask for the Service Manager available. We would love to help you.

March 16, 2025

Abel provided great customer service, customer care and went above and beyond to make sure that my payment process was smooth. More

by Yvette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

City KIA of Greater Orlando responded

Yvette, Providing great service is so important to us here at City KIA of Greater Orlando and we are glad that Abel's efforts met your satisfaction! We are thrilled to know that he went above and beyond to make sure the process was smooth. We wish you safe travels until we meet again!

March 15, 2025

Franco is an excellent advisor - respects my time - updates status - will be back at next service More

by PMACHESKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco
Report | Print
Mar 17, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving Franco this marvelous review! We are delighted to know that he is excellent, respected your time and kept you updated on the status of your vehicle. If there is ever anything more that we may help you with please do not hesitate to let us know.

March 15, 2025

As per usual i have receive outstanding service and will continue to bring my car to be serviced here. More

by ASTRIDEIRIZARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
Mar 17, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this remarkable review! We are delighted to know that our team provided you with outstanding service as usual. We look forward to continue serving you in the future when the time comes.

March 15, 2025

My service from Jay was very good. The dealership always takes care of me when I’m there Thanks More

by DALEISHAROY99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Report | Print
Mar 17, 2025 -

City KIA of Greater Orlando responded

DALE, Providing immaculate service is so important to us here at City KIA of Greater Orlando and we are glad that Jay's efforts met your satisfaction! We are thrilled to know that he always takes care of you when you're there. We wish you safe travels until we meet again!

March 15, 2025

I had Very little to no wait time and the customer service was top tier as well. More

by janett.rod5
Recommend Dealer
Yes
Employees Worked With
Ricardo
Report | Print
Mar 17, 2025 -

City KIA of Greater Orlando responded

Janett, Thank you for leaving us this amazing review! We are happy to know that you had very little to no wait time and our team provided you with top tier service as well.

March 15, 2025

Very nice, fast with service, good with customer service, and attentive to costumers when needed More

by NATHALIAPIMENTEL186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
Report | Print
Mar 17, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this wonderful review! We are pleased to know that our team was very nice and attentive to you when needed. We hope to serve you again in the future when the time comes.

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