City KIA of Greater Orlando - Service Center

Great customer service. Daniel Landeiro explained all recommended services in detail for a better understanding of work being performed. Daniel Landeiro explained all recommended services in detail for a better understanding of work being performed. More

Went there to do a trade-in the seller that I was with lied and told me they had great news for me that my Car qualified for the warranty recall for the engine repair. I pay to get my car towed there ende lied and told me they had great news for me that my Car qualified for the warranty recall for the engine repair. I pay to get my car towed there ended up finding out my car was not under warranty. I also had to pay 200 and some dollars for the diagnosis fee. I also had to pay to get my car towed back home so I ended up with my car not fixed or no trade-in called to ask for the salesman Rachel. They told me she was on lunch and that was a week ago she supposed to call me back. no one have called me back. All I have done since being involved with Kia is spend money and steal. My car does not drive so it was a very bad experience for me. More

They kept my car for two months and refused to honor my warranty. I finally took it to another dealer and warranty was honored in one day. This treatment upended my life. The word on the street is that thi warranty. I finally took it to another dealer and warranty was honored in one day. This treatment upended my life. The word on the street is that this dealership is unethical. That is what other dealers are saying. More

From the time I called to make an appointment, the receptionist let me know this would be a lengthy process so that allowed me to prepare appropriately. Steven was great at explaining what would be ha receptionist let me know this would be a lengthy process so that allowed me to prepare appropriately. Steven was great at explaining what would be happening to my car and I was nice enough to give me a good voucher. More

Excellent service, and they arranged a Lyft for me so that was super helpful getting to work and back. that was super helpful getting to work and back. More

Honestly can say service has improved from the past bad experiences I’ve encountered. Frank makes sure I’m given realistic expectations moving forward. experiences I’ve encountered. Frank makes sure I’m given realistic expectations moving forward. More

My service center writer Jessica did a fantastic job explaining things and Get It Now set up in the waiting room. I feel it is totally unacceptable to wait two and a half hours for an oil change and not explaining things and Get It Now set up in the waiting room. I feel it is totally unacceptable to wait two and a half hours for an oil change and not even getting a car wash because it would be another 20 minutes we decided to pass cuz it was time to go. My time is too important to me to spend 3 hours at a dealership for an oil change. More

Always great service. Thanks Jay.you are appreciated. Have a good day. Only place I go Thanks Jay.you are appreciated. Have a good day. Only place I go More

Great Service and great people Easy to schedule appointments and make payments, updates during the service process Are very helpful appointments and make payments, updates during the service process Are very helpful More

Great customer experience! Very fast and smooth the process. Abel is very kind and knowledgeable Very fast and smooth the process. Abel is very kind and knowledgeable More