City KIA of Greater Orlando - Service Center

Good dealer and good service. I took my car there and it was a great experience with Juan I took my car there and it was a great experience with Juan More

Unfortunately, it doesn't matter how nice the people are, the service quality, and timeframes are poorly managed. I brought my car in for a recall that was never an issue. Since it was."fixed," I have now ha the service quality, and timeframes are poorly managed. I brought my car in for a recall that was never an issue. Since it was."fixed," I have now had to bring it back twice, for them now to tell me after five hours of waiting that they cannot fix the problem because it wasn't handled within the right amount of mileage, even though it was the same problem that persisted. Safe to say, I'll buy the part myself and have somebody else install it, would never use the service department again. All while my "service advisor" had no idea what was going on , I was the one who told her about the update on the car, then proceeded to handle a personal errand versus attending my "diagnostic" 5 hour appointment. I'm not one to speak out on service at times because I know things happen, but all of the times that I have been to this service center. It has been very much similar to this experience. More

Lleve mi vehiculo para arreglarle una luz del tablero y en Tres dias no lo hicieron. Sigue malo. Lo bueno es la atencion del Caballero que lo recibiò. en Tres dias no lo hicieron. Sigue malo. Lo bueno es la atencion del Caballero que lo recibiò. More

All I will say is that I got a “new car” “never used” only by the STAFF; scratched and misaligned. I went the next day to report the damage and they didn’t want to help us in a fair way, we had to insist only by the STAFF; scratched and misaligned. I went the next day to report the damage and they didn’t want to help us in a fair way, we had to insist on what we wanted since we got a car considered NEW. We were lied about the monthly payment, saying that the GAP insurance was included, which that insurance it’s completely separated. Honestly the most disappointed part is the lack of wanting to help. More

Abel provided great customer service, customer care and went above and beyond to make sure that my payment process was smooth. went above and beyond to make sure that my payment process was smooth. More

took 3 hours and 45 minutes for a oil change i undestand you guys are busy but almost 4 hours is insane you guys are busy but almost 4 hours is insane More

Cada vez que voy a la Kia, la atención es muy buena y siempre buscan lo mejor para ti, y tu carro sale de agencia siempre buscan lo mejor para ti, y tu carro sale de agencia More

The care about customers and make sure they provide to them what they need. Very well organized service center . They do have a lounge area for customers to wait while their cars are repaired. them what they need. Very well organized service center . They do have a lounge area for customers to wait while their cars are repaired. More

Franco is an excellent advisor - respects my time - updates status - will be back at next service updates status - will be back at next service More

As per usual i have receive outstanding service and will continue to bring my car to be serviced here. continue to bring my car to be serviced here. More