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City KIA of Greater Orlando - Service Center

Orlando, FL

4.3
1,572 Reviews
Call Service Center (855) 791-3984

1,572 Reviews of City KIA of Greater Orlando - Service Center

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June 14, 2025

This dealership has quick service, they're polite and explains everything Plainly. Would recommend them. More

by NSSIMPSON.3656X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn
Report | Print
Jun 18, 2025 -

City KIA of Greater Orlando responded

Simpson, Thank you for your kind review. We are delighted to hear that your vehicle service was completed quickly, as promised! We look forward to seeing you again when your car is ready for its next service.

Jun 18, 2025 -

City KIA of Greater Orlando responded

Thank you NSSimpson for your 5 star review. We are so pleased to hear how satisfied you were with your car servicing experience. It is great to know that Jocelyn is meeting all of our expectations and yours. Happy travels.

June 14, 2025

Wait 20 minutes to be seen. What's that asked if I need a ride back or not? I have to export myself. Was told to wait in the customer service More

by NATISANCHEZ101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank garcia
Report | Print
Jun 19, 2025 -

City KIA of Greater Orlando responded

Nati, Thank you for your time and patience. We value your concerns and frustrations, please give us a call at our dealership and ask for the Service Manager, we would love to assist you.

June 14, 2025

I’m very disappointed, I’m not gonna name anyone but man, phew it was my last and bad experience, my advisor lacked of communication I was the one to call for update and even showed up too to know what’s goi More

by ZNIETZSCHY2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Jun 19, 2025 -

City KIA of Greater Orlando responded

We're disappointed to hear of the negative experience you had at our location. We would like to speak to you on your concerns to see how we can help. Please reach out to us at the dealership and ask for Service Manager. We hope to hear back from you soon as you been a loyal customer!

June 14, 2025

It is absurd that an 8am appointment for something that should’ve taken 2-3 hours took until 1pm. It came complete with $4000 of attempted upselling and fear-mongering too. I will not be back. More

by riceelauren13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service center
Report | Print
Jun 19, 2025 -

City KIA of Greater Orlando responded

Lauren, We appreciate your time and patience. We are disheartened to hear that your service experience wasn't a pleasant one due to the duration. We would like the opportunity to speak to you, please call our dealership and ask for the Service Manager. We would love to help you.

June 14, 2025

No quedé conforme con el servicio,porque fui por un cambio de aceite y rotación pagué 230 dólares,me pareció exagerado el precio.Me ofrecieron otros servicios pero le dije muy claro que solo era cambio More

by Willcara71
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franco
Report | Print
Jun 20, 2025 -

City KIA of Greater Orlando responded

Will, Lamentamos saber que tuvo una experiencia negativa en nuestro concesionario. Nos gustaría hablar con usted sobre sus inquietudes para ver cómo podemos ayudarle. Por favor, comuníquese con nosotros en el concesionario y pregunte por nuestro Gerente de Servicio. Nos encantaría ayudarle y esperamos tener noticias suyas pronto.

June 14, 2025

Se demoró mucho el servicio y me ofrecieron el carro limpio y no fue así More

by dominguez.mildrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elsa Rivas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2025 -

City KIA of Greater Orlando responded

Dominguez, Gracias por su tiempo y paciencia. Lamentamos mucho que su experiencia de servicio no haya sido agradable debido a la duración del servicio y a que le ofrecieron un lavado de auto, pero no lo limpiaron. Entendemos su frustración e inquietudes. Llámenos a nuestro concesionario y pregunte por el Gerente de Servicio. Nos encantaría ayudarle.

June 13, 2025

My family and I are very happy with our new car! Aury De La Rosa and City Kia are the Best! God Bless you!!! More

by Ljamison0
Recommend Dealer
Yes
Employees Worked With
Aury De La Rosa
Report | Print
Jun 13, 2025 -

City KIA of Greater Orlando responded

L , Thank you for your time and feedback. We are delighted to hear that Aury was able to work with you to get exactly what you wanted! Congratulations on being a new KIA owner!

June 13, 2025

Unlike any other dealership I've been to Great experience with everyone I have spoken to More

by rlugo23
Recommend Dealer
Yes
Employees Worked With
Zach
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Jun 13, 2025 -

City KIA of Greater Orlando responded

R, Thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us!

June 13, 2025

I just love the great team. They are knowledgeable, friendly and always make you feel welcome. Recently purchased my 2nd vehicle from them and will certainly keep going back. More

by tashadem1124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Negron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myles Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cayley
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Jun 13, 2025 -

City KIA of Greater Orlando responded

Tasha, Thank you for sharing your experience with us. We are grateful you entrusted us with the care of your second new purchase and are happy to hear Miles, Cayley, and Joe delivered the service you expected that you continue to return to our dealership. Congratulations on your new vehicle! We look forward to the opportunity to serve your auto needs again in the future.

June 12, 2025

The best experience you can have in a dealer. They care and do everything to make it work More

by aocasiov3
Recommend Dealer
Yes
Employees Worked With
Will tejidor
Report | Print
Jun 12, 2025 -

City KIA of Greater Orlando responded

Thank you for your feedback and time. We are so happy to hear that the very best new car buying experience you have had was with us! We look forward to the next opportunity to serve your vehicle needs again.

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