City KIA of Greater Orlando - Service Center

Service agent Franco was very rude regarding services I did not want to add onto my appointment that day. I just wanted my complimentary oil change and tire rotation. I did not have time for the tire align did not want to add onto my appointment that day. I just wanted my complimentary oil change and tire rotation. I did not have time for the tire alignment and everything else he wanted to add to my appointment. He kept telling me he was confused om why I did not want to compete those services. He even said was I planning on trading in the vehicle and that was why I did not want to take care of it. That he again was confused why I wouldn’t want to maintain my car. He was very condescending in his tone and asked me if I just didn’t understand. I’m not sure if he thought he could speak to me that way because I am a women. The oil change also took more than 2 hours and 30 minutes which is a ridiculous amount of time for those services. I’ve had a Toyota and a Honda and when servicing it’s never taken that long for those services. It isn’t the first time I go to KIA and it takes that long or more for them to service my vehicle. At the end of almost 3 hours Franco said if I completed the survey with the answers he provided on the back on my receipt I’d get a free tank of gas. I wasn’t aware we are now paying for good survey results instead of honest feedback in order to improve. Luckily I do not need a free tank of gas that much and rather be honest so other people don’t have to go through wasting half their day at a service appointment for an oil change and tire rotation or a rude service agent. Needless to say I will no longer be going back to that service department. More

Excellent. Great customer service from him Excellent. Great customer service and communication from him Done Great customer service from him Excellent. Great customer service and communication from him Done More

I had a great experience during my recent oil change. The staff was friendly, professional, and efficient. They explained everything clearly and completed the service in a timely manner. Highly recommend The staff was friendly, professional, and efficient. They explained everything clearly and completed the service in a timely manner. Highly recommend! More

Zachary is amazing. I was worried initially but he was so upfront and very communicative throughout the whole process. 10/10 service! I was worried initially but he was so upfront and very communicative throughout the whole process. 10/10 service! More

Professional, courteous and respectful What more is there to say? The time for service was delivered as promised to say? The time for service was delivered as promised More

It is always a pleasure to work with Jay Torres, the Assistant Service Manager at City Kia of Greater Orlando. He is truly a professional and his customer service is unsurpassed. Assistant Service Manager at City Kia of Greater Orlando. He is truly a professional and his customer service is unsurpassed. More

They ordered the replacement part and it arrived sooner than expected and proceeded to replace. Had my car back ahead of time. than expected and proceeded to replace. Had my car back ahead of time. More

Great attention, courteous, on time service, good atmosphere, respectful personnel, very good waiting area, fantastic service atmosphere, respectful personnel, very good waiting area, fantastic service More

I have always found that City Kia goes to great lengths to ensure the absolute best service for each and every customer. It's always a pleasure to bring my Kia to City Kia. to ensure the absolute best service for each and every customer. It's always a pleasure to bring my Kia to City Kia. More

Franco was friendly, professional, kind and he always gave me explanations about my doubts, he helped me with my system of payment. gave me explanations about my doubts, he helped me with my system of payment. More