Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
City KIA of Greater Orlando - Service Center
Orlando, FL
1,282 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,282 Reviews of City KIA of Greater Orlando - Service Center
Sort by
May 05, 2025
Very quick, thorough, didn't try to get me to do any services for an upsell and was very helpful when I asked about some other services I was interested in learning more about. Great representative. services for an upsell and was very helpful when I asked about some other services I was interested in learning more about. Great representative. More
by Tory.vazquez1
Verified CustomerEmployees Worked With
Devon
May 05, 2025
They were courteous, knowledgeable. And quick Frank made me feel at ease. The waiting room was comfortable. The work was fast, and expert And quick Frank made me feel at ease. The waiting room was comfortable. The work was fast, and expert More
by shufeldt_17
Employees Worked With
Frank
May 05, 2025
Always professional. courteous and friendly I have been a customer since 2015. Never had an issue. Everyone is always friendly. courteous and friendly I have been a customer since 2015. Never had an issue. Everyone is always friendly. More
by bettyboop6803
Employees Worked With
Devon. Great personality.
May 04, 2025
I've been here like 5 times with my past vehicle and current, and this was definitely the smoothest of the maintenances. Did everything he said he'd do, and more than I expected. Well done! current, and this was definitely the smoothest of the maintenances. Did everything he said he'd do, and more than I expected. Well done! More
by Kaylacarter624
Employees Worked With
Frank
May 03, 2025
Terrible training and customer service. Service advisor sent me for car rental and told me it was covered under my warranty. He was fired a day or so after my repairs were underway. The nex Service advisor sent me for car rental and told me it was covered under my warranty. He was fired a day or so after my repairs were underway. The next service advisor was made aware of what was going on and never made mention to the fact that the rental would not be covered. When I got a bill for $460.63 I was then in touch with the service manager who told me they would fix it and sent me to Kia Consumer affairs. Consumer Affairs told me they can’t fix it, it has to be done at the local level. I called back and spoke to the manager, who said he will figure out how to get it fixed and then I got the runaround for three additional days only to find out that I had to go back to Kia Consumer Affairs because they can’t do it at the local level. Again Kia Consumer Affairs then told me that they can’t fix it. It has to go back to this location. Why do I need to pay the price for poor training of their team members, I own 2 Kia’s. They will be the last ones I buy - Mistakes happen but not being willing to own up to and fix their errors speaks volumes about customer service More
by HEIDIWALTERS71
Employees Worked With
Stephen, Nate, Mike
