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City KIA of Greater Orlando - Service Center

Orlando, FL

4.3
966 Reviews
Call Service Center (855) 791-3984

966 Reviews of City KIA of Greater Orlando - Service Center

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April 12, 2025

Juan was great. He helped me super courteous since my arrival and kept me informed of the vehicle process. Great work! More

by javier117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan from service
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Apr 14, 2025 -

City KIA of Greater Orlando responded

Javier, Providing exemplary service is so important to us here at City KIA of Greater Orlando and we are glad that Juan's efforts met your satisfaction! We are thrilled to know that he was great, helped you, super courteous and kept you informed on the progress of your vehicle. We wish you safe travels until we meet again!

April 12, 2025

Abel was amazing did everything perfectly for my car will be going back to him More

by ITZSAM88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel
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Apr 14, 2025 -

City KIA of Greater Orlando responded

Providing immaculate service is so important to us here at City KIA of Greater Orlando and we are glad that Abel's efforts met your satisfaction! We are thrilled to know that he was amazing and did everything perfectly for your car. We wish you safe travels until we meet again!

April 12, 2025

It all depends who you work with. I had good and bad experiences depending on the advisor you are paired with. More

by JACKELINE_G2001
Recommend Dealer
Yes
Employees Worked With
Jay
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Apr 14, 2025 -

City KIA of Greater Orlando responded

JACKELINE, Thank you for leaving us this amazing review! We are happy to know that Jay made your experience good and we are sorry to hear you had bad experiences other times. Please do not hesitate to let us know how we may be of further service to you.

April 12, 2025

Everything went well with the service and the recall. Nathaniel went beyond to make sure I got my cell phone which I left in the car More

by ironedlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel
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Apr 14, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Nate this extraordinary review! We are pleased to know that he went beyond to make sure you got your cell phone you left in the car and everything went well. We hope to serve you again in the future.

April 12, 2025

quick it was a quick experience with various people and a great end result good More

by MARBRIP
Recommend Dealer
Yes
Employees Worked With
manuel
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Apr 14, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this remarkable review! We are delighted to know that our team made your experience quick and the end result was good. If there is ever anything more that we may help you with please do not hesitate to let us know.

April 12, 2025

Fast and great customer service (AG) has always taken care of our family vehicles and is an absolute asset to the City Kia dealership More

by ANTONELLAWELSH96
Recommend Dealer
Yes
Employees Worked With
AG
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Apr 12, 2025 -

ANTONELLAWELSH96 responded

Fast and great customer service (AG) has always taken care of our family vehicles and is an absolute asset to the City Kia dealership

Apr 14, 2025 -

City KIA of Greater Orlando responded

ANTONELLA, Thank you for leaving AG this incredible review! We are happy to know that he provided you with fast and great service as always. We look forward to continue serving you in the future.

April 12, 2025

Caring people that ek there especially the sales manager Leo hernandez. Went above and beyond More

by r727grandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo hernandez. Carlos rivera
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Apr 14, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving Leo this stellar review! We are delighted to know that he went above and beyond for you and was caring. We sincerely congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 12, 2025

Two weeks to complete repairs. Poor follow up. Escalated to service director and still received poor service. I’ve bought 5 Kia’s and seriously considering another brand. I will no More

by jabaribeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Platt
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Apr 16, 2025 -

City KIA of Greater Orlando responded

Jabari, Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and we do apologize for the lack of customer service from our team. We would like to discuss your concerns with you at your earliest convenience, please contact us at the dealership and ask for the General Manager.

April 12, 2025

Was the worst dealership I have went through horrible experience I wouldn't ever recommend this place at all they will.loe to you! They hid my car from me (trade) mentioned that they sold my car they ove More

by Kimliennguyena7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Orlando Da Silva
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

City KIA of Greater Orlando responded

Kim, Thank you for your time and feedback. We are disheartened to hear that your trade in experience wasn't as pleasant. We would welcome the opportunity to speak to you, please give us a call at our dealership and ask for the Sales Manager. We would love to help.

April 12, 2025

Excelente la atención de todo el personal especial en servicio..muy complacido con su atencion.gracias. More

by maritzafeliciano98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Merchan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

City KIA of Greater Orlando responded

Maritza, ¡Gracias por dejarnos esta excelente reseña! Nos alegra saber que nuestro equipo le brindó un excelente servicio y que quedó muy satisfecha con su atención.

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