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City KIA of Greater Orlando - Service Center

Orlando, FL

4.3
1,815 Reviews

1,815 Reviews of City KIA of Greater Orlando - Service Center

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June 20, 2025

I’ve been taking my car to get my regular oil changes to this KIA for 3 years now. Very Happy! Anthony is Awesome! The entire KIA Team is Awesome! Highly Recommend. More

by JEDIJULIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony George
Jun 20, 2025 -

City KIA of Greater Orlando responded

Jedi, Thank you for your continued loyalty to- City KIA. We are so pleased to hear that Anthony's exceptional service keeps you coming back year after year! We look forward to seeing you again when your KIA is ready for its next service and thank you for your recommendation!

June 19, 2025

Excellent service. Jay Torres was amazing and very helpful. His professionalism speak louder the words can express. More

by Nancy Mendez Torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Torres
Jun 20, 2025 -

City KIA of Greater Orlando responded

Nancy, Thank you for your very kind review. We are delighted to hear that you fully and completely trust Jay with your vehicle service needs! Thank you! We look forward to seeing you again when your vehicle is ready for its next service.

June 19, 2025

Yesterday I was told my car would be ready in 2/2. 5 hours. I dropped it off my car before 1p and had to find the work assigned to me at 6:30p when I saw my car sitting in the lot completed. I asked fo More

by Caitlinturner89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jocelyn Caceres
Jun 19, 2025 -

City KIA of Greater Orlando responded

Caitlin, We appreciate your time and review. Firstly, we like to apologize for the inconvenience that you received the day of service. Secondly, we strive for our customers to come first but most importantly being taken care of on the day of service. It is very important for us to provide you with the best assistance with the right personnel to correct your concerns. Please contact us here at the dealership and ask for the Service Manager so we can resolve as soon as possible. Once again, thank you for your time and understanding.

June 19, 2025

Buying a car is not easy, esp for a lady. But I have to say it was the best car buying experience I've ever had! More

by meloyellow5555
Recommend Dealer
Yes
Employees Worked With
Mr Patrick! Made a new friend!
Jun 20, 2025 -

City KIA of Greater Orlando responded

Melo, Congratulations on your new vehicle. Thank you for spreading the word that- City KIA makes the car buying process easy and fun!

June 19, 2025

Easy and smooth experience. Franco and Team did a great job communicating while also being super efficient getting my vehicle back the same day. More

by 4ever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco
Jun 20, 2025 -

City KIA of Greater Orlando responded

Hello, Thank you for your time and feedback. We are delighted to hear that Franco was able to help make your vehicle repair quick and hassle-free.

June 19, 2025

Abel was a great rep . you made on the bowl first time ever leaving the facility while my vehicle is being worked on the process was fairly easy and my representative did e More

by DESTINYY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel
Jun 20, 2025 -

City KIA of Greater Orlando responded

Destiny, We are very happy to hear that your vehicle service needs are met with convenience and great results with Abel! Please let us know if we can be of assistance in the future.

June 19, 2025

Nate very helpful he gave me a lyft to the gym and back 💪🏾💪🏾👍. And explained everything to me More

by TONY.ROJAS82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not here
Jun 20, 2025 -

City KIA of Greater Orlando responded

Tony, Thank you for your time and feedback. We are so happy to hear that your service experience with Nate was better than you expected as you got a lift to the gym! Please let us know if you have any other issues. We would be happy to help!

June 19, 2025

It's took 3 hours for an oil change I got to the dealership @5:15. Didn't get anyone to come to my car until 5:30. I was the only one there. Then it took them 3 hours just for a simple oil change. More

by jaelynr34
Recommend Dealer
No
Employees Worked With
1
Jun 20, 2025 -

City KIA of Greater Orlando responded

Jaelyn, Thank you for your time and patience. We are very sorry to hear that your service duration wasn't what you expected, we understand your frustrations and concerns. Please give us a call at our dealership and ask for the Service Manager, we would love to help you.

June 19, 2025

Muy buen servicio el Sr. Daniel se porto excelente nos dio todo servicio que necesitaba More

by Albertocobos2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Jun 20, 2025 -

City KIA of Greater Orlando responded

Alberto, Nos alegra saber que Daniel le brindó un excelente servicio. ¡A nosotros también nos parece fantástico! Esperamos verlo de nuevo en el futuro.

June 18, 2025

It was not done right the job. Be n calling for 3 weeks to speak with management the Gm doesn’t call back ever and they never forward me to him More

by lisi.isasi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael head of service
Jun 19, 2025 -

City KIA of Greater Orlando responded

Lisi, Thank you for your time and feedback. We are very sorry to hear that we fall short on our customer service, we will go ahead and forward this to our managers.

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