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City KIA of Greater Orlando - Service Center

Orlando, FL

4.4
1,354 Reviews

1,354 Reviews of City KIA of Greater Orlando - Service Center

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May 02, 2025

Great approach and convenience It was very satisfying that they offered me ride home and back so I don't have to wait at site More

by Rpatel7643
Recommend Dealer
Yes
Employees Worked With
Daniel
May 05, 2025 -

City KIA of Greater Orlando responded

Providing quality and efficient service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they had a great approach and offered you a ride home.

May 02, 2025

Professional, knowledgeable, friendly Let's just say. ...If I decided to trade in my vehicle. This is where I would like to trade my vehicle ???????? More

by tamalaredding
Recommend Dealer
Yes
Employees Worked With
Zack
May 02, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this amazing review! We are happy to know that our team was professional, knowledgeable and friendly. Please do not hesitate to let us know how we may be of further service to you.

May 02, 2025

Easy to make an appointment, and easy check-in when I arrived. Took a little longer than expected overall More

by Rwdrive
Recommend Dealer
Yes
Employees Worked With
Frank Garcia
May 02, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this remarkable review! We are delighted to know that it was easy to make an appointment and that our team made the check in process easy. If there is ever anything more that we may help you with please do not hesitate to let us know.

May 01, 2025

Great service and clients service, good location, they're fast to check-in at arrivals, good. More

by SEGIO_1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn
May 01, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this exceptional review! We are pleased to know that our team provided you with great service and were fast to check you in once you arrived. We hope to serve you again in the future.

May 01, 2025

100% recomendados muy atentos a cualquier duda una atención impecable gracias al señor Ricardo por siempre atender con la mejor disposición para tener una visita muy grata y satisfactoria More

by jhoselin1922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Service
May 01, 2025 -

City KIA of Greater Orlando responded

Para nosotros en City KIA of Greater Orlando, brindar un servicio impecable es fundamental, y nos complace que los esfuerzos de Ricardo hayan sido de su agrado y le hayan recomendado. Nos complace saber que estuvo muy atento a sus preguntas e hizo que su visita fuera muy placentera. ¡Le deseamos un buen viaje hasta que nos volvamos a ver!

May 01, 2025

Horrible experience . No customer service no information about my vehicle warranty. Spent over three hours waiting. Tried to recommend over 2000 of work on a vehicle with l More

by scottforreal74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacolyn
May 01, 2025

Great customer and try to work within your budget,they are very detail, regarding the work been done on your vehicle More

by ladyhampton065@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony George
May 02, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this positive review! We are happy to know that our team worked within your budget and kept you updated on the work being done to your vehicle.

May 01, 2025

Devon is the reason the service department shines! She is amazing and very helpful throughout the whole service process. More

by HURTADOANDREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Supper
May 02, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving Devon this terrific review! We are happy to know that she was amazing, very helpful and the reason our department shines. Please do not hesitate to let us know how we may be of further service to you.

May 01, 2025

My service advisory Johnathan C. Was not as good as Juan C. Who was not working the day I brought in my vehicle. He did not communicate well, I had to call multiple times to get him More

by AJLOPEZ92129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Cordero
May 09, 2025 -

City KIA of Greater Orlando responded

AJ, Thank you for bringing this matter to our attention, we are very sorry to hear that your service experience didn't end up as expected. We understand your concerns and frustration about your car services with our team member and would like the opportunity to speak to you on this situation. Please give us a call at our dealership and ask for the Service Manager, we would love to help you.

May 01, 2025

Very disorganized. They made an appointment for me without asking, but I figured I could do the oil change a little bit early, no problem. The reminders were borderline More

by ADG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
May 10, 2025 -

City KIA of Greater Orlando responded

ADG, Thank you for your time and your feedback. We are very sorry to hear that our customer service team was being a little too persistent, we apologize for the encounter that you received with our service team and would like the opportunity to speak to you to see what we can do to make your experience a pleasant one next time and make it right! Please give us a call at our dealership and ask for the Service Manager, we would love to help.

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