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City KIA of Greater Orlando - Service Center
Orlando, FL
879 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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879 Reviews of City KIA of Greater Orlando - Service Center
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December 19, 2022
Ashan was very efficient and professional. Car was ready before promised. Unfortunately was charged for paying with credit card even when it was explained to me that if I paid over the phone t Car was ready before promised. Unfortunately was charged for paying with credit card even when it was explained to me that if I paid over the phone the charge was not going to be applied. 4% charge, disappointed. More
by Baez72
Employees Worked With
Ashan
December 17, 2022
Chris Mercer was excellent very helpful and knowledgeable. Explained everything and future needs. Best service guy i have had since coming to city Kia knowledgeable. Explained everything and future needs. Best service guy i have had since coming to city Kia More
by stwanne
Employees Worked With
Chris Mercer
December 16, 2022
Thought the people in charge of getting your service completed were the best yet. Excellent completed were the best yet. Excellent More
by Cutler
December 15, 2022
Highly recommend the service department at City Kia. They were busy when I arrived but very helpful and explained their process. I was given access to snacks, drinks and offered a place to wait for my v They were busy when I arrived but very helpful and explained their process. I was given access to snacks, drinks and offered a place to wait for my vehicle. Ashan helped me and was extremely friendly, knowledgable and efficient. Kept me updated on progress throughout the entire process. More
by jay
Employees Worked With
Ashan Hack
December 15, 2022
I would definitely recommend this dealership, also the service department. Carlos Inoa took great care to keep me informed about my vehicle as it was being worked on. I also got to give some xxxxxxto Alex service department. Carlos Inoa took great care to keep me informed about my vehicle as it was being worked on. I also got to give some xxxxxxto Alex as well. I will definitely continue to be a customer. More
by eddie41us
Employees Worked With
Carlos Inoa
December 14, 2022
Douglas Fumero made sure that I was taken care of from start to finish. Kept me updated on all the services needed since the beginning. Best service advisor I’ve dealt with. Will definitely be back: than start to finish. Kept me updated on all the services needed since the beginning. Best service advisor I’ve dealt with. Will definitely be back: thank you city kia. More
by vsanchez1216
December 12, 2022
It is convenient, professional, although take too long some times. People are friendly and the coffee is good some times. People are friendly and the coffee is good More
by chefnano
December 08, 2022
I had a great overall experience for my first time at the Service Center. Although there was an issue where not all services could be completed, I want to give kudos to Keith Parker for his friendliness, Service Center. Although there was an issue where not all services could be completed, I want to give kudos to Keith Parker for his friendliness, communication, and making sure we were accommodated during the long wait time, as well as the proper paperwork and offering suggested solutions to any issues we had. Extra appreciation to City Kia for offering and scheduling a complimentary Lyft ride so we could continue our day without being stuck at the dealership. More
by hire_ruses.06
Employees Worked With
Keith Parker
December 07, 2022
Service representative was very helpful even under the poor circumstances my insurance company created out of the entire situation. Once Mr kieth parker and I got in contact with one another things went 1 poor circumstances my insurance company created out of the entire situation. Once Mr kieth parker and I got in contact with one another things went 10 times smoother.. More
by Tirayn_82
Employees Worked With
Kieth parker 👍🏽👍🏽👍🏽👍🏽👍🏽
December 06, 2022
The customer service at this location has improved over the years and this was my best experience to date. My service advisor, Jay Torres, was very kind, honest, and a true people person. He took the time the years and this was my best experience to date. My service advisor, Jay Torres, was very kind, honest, and a true people person. He took the time to make sure I had my needs met and that I was comfortable in my wait. The only issue I had with my visit, and with past visits, was the time. I had an appointment and when I arrived at that time I still waited 20+ mins to get assisted. I also had a lot of service completed on my car so I knew it would be a longer experience, but it took several hours longer than I expected. I appreciate that they offer a free ride to the mall and have some free food/water, but it feels they are frequently overbooked or possibly understaffed. I also want to mention Jays extra efforts as he also tried to get me a ride home but sadly I live far from the dealer. More
by Straven33
Employees Worked With
Jay Torres (5 Stars)
