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City KIA of Greater Orlando - Service Center

Orlando, FL

4.4
1,141 Reviews

1,141 Reviews of City KIA of Greater Orlando - Service Center

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March 16, 2025

Deshonestos y ladrones no querían cubrir la garantía del waterpolo puño y como soy mujer me quisieron estafar con $3800 adicional me corrieron el crédito sin autorización More

by LEBRA014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manteniendo Daniel
March 16, 2025

Always great service, friendly staff, I like the lyft service for the customers, very satisfied More

by MCIVD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate service advisor
Mar 17, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this phenomenal review! We are delighted to know that our team was friendly and always provides you with great service. We look forward to continue serving you in the future when the time comes.

March 16, 2025

Abel provided great customer service, customer care and went above and beyond to make sure that my payment process was smooth. More

by Yvette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

City KIA of Greater Orlando responded

Yvette, Providing great service is so important to us here at City KIA of Greater Orlando and we are glad that Abel's efforts met your satisfaction! We are thrilled to know that he went above and beyond to make sure the process was smooth. We wish you safe travels until we meet again!

March 16, 2025

Good dealer and good service. I took my car there and it was a great experience with Juan More

by diegodavidp26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan castillo
Mar 17, 2025 -

City KIA of Greater Orlando responded

Diego, We are grateful for you leaving Juan this flawless review! We are pleased to know that he made your experience great and provided you with good service. We hope to serve you again in the future.

March 16, 2025

Unfortunately, it doesn't matter how nice the people are, the service quality, and timeframes are poorly managed. I brought my car in for a recall that was never an issue. Since it was."fixed," I have now ha More

by Lsrodri911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jocelyn in Service
Mar 21, 2025 -

City KIA of Greater Orlando responded

Thank you for sharing your service experience with us. Were very sorry to hear of your disappointments with our dealership and to hear of the issues you encountered with your vehicle. If you would like to discuss further, please contact us at the dealership and ask for the Service Manager. We would love to help you!

March 16, 2025

Lleve mi vehiculo para arreglarle una luz del tablero y en Tres dias no lo hicieron. Sigue malo. Lo bueno es la atencion del Caballero que lo recibiò. More

by LUISFERNANDOGUTIERREZGUERRAVX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abel
Mar 21, 2025 -

City KIA of Greater Orlando responded

Luis, Gracias por tomarse el tiempo para escribir esta reseña honesta. Lamentamos mucho que la luz del tablero no funcione. Entendemos que nuestro equipo está solucionando el problema. Si tiene alguna otra pregunta, no dude en contactarnos en nuestro concesionario y preguntar por el Gerente de Servicio. Estaremos encantados de ayudarle.

March 16, 2025

Cada vez que voy a la Kia, la atención es muy buena y siempre buscan lo mejor para ti, y tu carro sale de agencia More

by Almeidaadrian12
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

City KIA of Greater Orlando responded

¡Agradecemos mucho que nos haya dejado esta excelente reseña! Nos complace saber que nuestro equipo siempre le brinda un excelente servicio y se preocupa por usted. Esperamos poder atenderle de nuevo en el futuro.

March 16, 2025

The care about customers and make sure they provide to them what they need. Very well organized service center . They do have a lounge area for customers to wait while their cars are repaired. More

by griselle.barbosa25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Da Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

City KIA of Greater Orlando responded

Griselle, Providing impeccable service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they cared for you, were very organized and gave you what you needed. We wish you safe travels until we meet again!

March 16, 2025

took 3 hours and 45 minutes for a oil change i undestand you guys are busy but almost 4 hours is insane More

by jhsantiago866
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Job Gomes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Da Silva
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Gomila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Disla
3.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arraiz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Edison Cordero
3.0
This rating includes all reviews, with more weight given to recent reviews.
Samer Ezzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Maximiliano Ercolani
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Merchan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Luna
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and we do apologize for the wait time that occurred during your service visit. If you would like to discuss further, please contact us at our dealership and ask for the Service Manager available. We would love to help you.

March 16, 2025

All I will say is that I got a “new car” “never used” only by the STAFF; scratched and misaligned. I went the next day to report the damage and they didn’t want to help us in a fair way, we had to insist More

by n.cmulero.nm
Service Communication
Recommend Dealer
No
Employees Worked With
Preston Negron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

City KIA of Greater Orlando responded

We regret to hear that you are displeased with your experiences with us. Thanks for bringing this matter to our attention. We would like to discuss your concerns with you. Please reach out to us at the dealership at your earliest convenience. Thank you for your time and patience.

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