Gravity Autos Jacksonville

Only gave 2 stars because the purchasing process was smooth and the salesman was great. Otherwise ... STAY AWAY. Purchased a car in April, paid off in May, Temp tag has expired twice! Each time I have c smooth and the salesman was great. Otherwise ... STAY AWAY. Purchased a car in April, paid off in May, Temp tag has expired twice! Each time I have called I get different explanations (excuses, lies) from different people. I have spoken with "Finance, Managers, Salespeople!" the entire store at this point and still nothing but an expired temp tag! Contacted the finance company who has also not received any results! CUSTOMER COMPLAINT FILED and requesting directly from the FL DMV. We currently have a new car parked due to expired temporary tags... REDICULAS!!! More

Steer very clear of this place! Hidden fees, your temp tag will expire before you get plates from them, they won't refund money due to you and they will not answer the phone or resp Hidden fees, your temp tag will expire before you get plates from them, they won't refund money due to you and they will not answer the phone or respond to your emails once you make a purchase. Look them up on the BBB site. More

Worst car buying experience ever. I followed a car from car guru to this dealership which is an hour from my home. This ordeal began back in October of 24! After purchasing and drivin I followed a car from car guru to this dealership which is an hour from my home. This ordeal began back in October of 24! After purchasing and driving car off lot, check engine light came on. I returned with the car and the service nightmare began. They repeatedly "fixed" the problem and as soon as I would drive car off lot a new warning light would appear. I made 5 trips back and forth to this place and spent countless hours sitting and waiting only to be told the car was taken to an actual Lexus dealership for repair. Finally got the car back in December and didn't even make it to I-95 before car crapped out again. Because I had made the first pmt on the car they refused to take it back and proceeded to "trade me out" of this clearly broken vehicle. Each time they found something comparable to my original purchase they would switch up the financial institution and do a hard inquiry on my excellent credit (which took a major hit). Once they even pushed through the sale on a car I didn't agree to! In the interest of washing my hands of this place, I purchased the loaner car I had been driving since October! NOT the car I wanted and nearly twice the price! The only thing that kept me from legal action was my salesman, Alvin, who was genuinely horrified by what I had been through. He no longer works there! It is now February 2025, and they just finally paid off the original (broken) car I financed and eventually was forced to "trade-in" minus finance charges, taxes and fees! RUN, DON'T WALK AWAY FROM THIS PLACE More

Be prepared for the massive fees added to the advertised vehicle price. Unethical in my opinion. vehicle price. Unethical in my opinion. More

Terrible service. They try to bait and switch, I had my mind on a certain vehicle and they kept trying to get me in a different vehicle for more profit. I AM committin They try to bait and switch, I had my mind on a certain vehicle and they kept trying to get me in a different vehicle for more profit. I AM committing to a car payment for 72 month, I’m going to purchase what I want! The sales manager Alvin is a tool as well. He made me feel very uncomfortable and pressured. I just went down the road to Fields Mercedes and purchased the Mercedes I wanted same day. I was telling my nephew what happened and he had the same situation when looking for a Tesla. Shady business lost two sales in one week. STAY AWAY! More

I would rate a 0 star if I could. I purchased a car 4 weeks ago. The moment I left the lot customer service dropped to 000! Today I learned that the car I traded in hasn't been pai I purchased a car 4 weeks ago. The moment I left the lot customer service dropped to 000! Today I learned that the car I traded in hasn't been paid off after 4 weeks. My credit score dropped by 37 points and my 19 years 100 % payment history has been broken by this dealer. If you want to get ripped off and screwed at the same time that's the place to go. See Mr Roosevelt, he knows it all. More

I would like to give a zero-star review for this dealership. They tried to sell me a car that had been in 2 severe crashes with structural damage as a car with no accident history. When I confronted dealership. They tried to sell me a car that had been in 2 severe crashes with structural damage as a car with no accident history. When I confronted the salesperson ( Roosevelt Holloway), he claimed within 30 seconds that the auctioneer put the accidents on the record to reduce the price. This indicates that he knew about the accident history despite very clearly telling me a few minutes earlier that this car was clean and had no accidents. I would stay away from this dealership at all costs. Trying to commit carfax fraud. The car is a 2020 gray subaru outback limited and it is still listed on multiple websites as accident free vehicle as of 12/29/2023. More

Straight forward deal on a high end vehicle. Both front and back offices were professional, courteous and easy to deal with. Both front and back offices were professional, courteous and easy to deal with. More

This dealership has provided me with the absolute worst car buying experience of my life. I have an ongoing issue with this dealership for the past 8 months. It was written into the deal that their bod car buying experience of my life. I have an ongoing issue with this dealership for the past 8 months. It was written into the deal that their body shop would “fix the bumper” of the car I purchased. It’s been 8 months of unanswered calls and excuses. Anytime I do get to talk to someone, it’s someone else’s fault as to why we are in this situation. It’s in writing for them to do the work and they just won’t do it. If this unprofessional and unethical behavior continues, I will be taking legal action. Please save yourself the time and frustration by STAYING FAR AWAY from this unprofessional and unethical dealership More