Claremont Toyota - Service Center

For over 40 years, I have remained loyal to Toyota, drawn not just to the quality of the vehicles but to the principles of dependability and craftsmanship that the brand represents. These qualities are what not just to the quality of the vehicles but to the principles of dependability and craftsmanship that the brand represents. These qualities are what make Toyota not merely a car manufacturer but a symbol of trust and longevity. Recently, I entrusted Claremont Toyota with the repair of my Camry XSE’s panoramic moonroof, understanding that such a significant repair required time, precision, and care. Throughout this process, I experienced both challenge and resolution, each providing valuable insight into the importance of communication, workmanship, and professional excellence. What makes this experience even more crucial is that my Camry XSE is nearly brand-new, purchased six months ago from Toyota of Orange with only 3,200 miles. After picking up my vehicle the first time, I discovered that the right and left pillars were improperly reinstalled, the moonroof remained slightly open, and the windshield seal was cut and ripped. My service advisor was also unaware of these issues, which suggests that somewhere between the hands of the technician and the delivery of the vehicle, quality control was lacking. At that point, I agreed to leave the vehicle because I understood the windshield would need to be removed—a major step in the repair process. I expected the car to be in the shop for about a week, which was reasonable given the scope of work. What mattered most to me was ensuring that the process was executed properly and that communication remained consistent throughout. A key concern in any major repair is the inspection of every component that was removed, ensuring that everything goes back exactly as it was—flush, perfectly aligned, and looking brand new. This level of attention to detail is what separates a routine repair from one that truly reflects Toyota’s commitment to quality. Implementing a structured post-repair verification process would help ensure customers receive their vehicles in pristine condition, preventing avoidable issues upon pickup. That said, I appreciate that Claremont Toyota professionally corrected the mistake, and in the end, the car was restored to the standard I expected. Because this was a big job, I wanted to bring it to your attention—not just for my own experience but also for future customers who might face similar repairs. Through my research, I found that issues with panoramic moonroofs are not uncommon, so improving communication, workmanship, and post-repair verification on jobs like these would make a meaningful difference in customer satisfaction. Additionally, I want to commend Marisela Guzman, who reached out at the start of this process with a simple check-in text. Initially, I thought it was routine follow-up, but as the repair progressed, I realized her true role in customer relations. She was communicative, proactive, and ensured I stayed informed throughout the process—a standout example of customer care done right. Update 5/26/2025. Found a very slight cut on seam- seal where the moonroof and the glass panel meet when closed.It concerns me because over time it may get bigger. I am waiting for a response and I provided pictures to Marisela. Update 5/27/2025 Oscar’s called me. He reviewed the issue with the tear. He said it looked superficial and did not go all the way through. They recommended keeping an eye on It and if it gets worse we replace the roof again. I bumped up my review score. I do appreciate Claremont Toyota for reaching out. More

The customer service is above and beyond. The management Tony he goes above and beyond Candace Hamilton she's an agent . Service she gives you a lot of options very friendly making you feel c The management Tony he goes above and beyond Candace Hamilton she's an agent . Service she gives you a lot of options very friendly making you feel comfortable. More

My personal items are always taken from my car and opening my mail,your your car should not be searched when you take it in to be service. opening my mail,your your car should not be searched when you take it in to be service. More

Great place to get a vehicle. Henry and John were great! Smooth process from start to finish Henry and John were great! Smooth process from start to finish More

Service was done efficiently. Was disappointed it took over 4 over to perform oil change with an appointment none the less. Was disappointed it took over 4 over to perform oil change with an appointment none the less. More

Candace Harrington continues to provide excellent service. She very helpful, informative and knowledgeable. I will continue to have my vehicle serviced here. service. She very helpful, informative and knowledgeable. I will continue to have my vehicle serviced here. More

Phil is an amazing service technician. He has good attention to detail and always recommends the appropriate service for my vehicle of over 500k miles. He has good attention to detail and always recommends the appropriate service for my vehicle of over 500k miles. More

Convenient location. Good customer service. Waiting area is nice. Discontinued ride. Inconvenient for customers. Waiting time is too long.Appointment scheduled on phones Good customer service. Waiting area is nice. Discontinued ride. Inconvenient for customers. Waiting time is too long.Appointment scheduled on phones or online only. More

Alex was great. He addressed all the car issues and took care of business. It was expensive, but it was worthwhile. He addressed all the car issues and took care of business. It was expensive, but it was worthwhile. More

My visit was a great experience. Will be returning. Thanks to olive for great customer service. Will be returning. Thanks to olive for great customer service. More