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Classic Auto Group Galveston - Service Center

Galveston , TX

3.0
10 Lifetime Reviews Review Dealership

10 Reviews of Classic Auto Group Galveston - Service Center

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March 05, 2021

"Austin was great help today. It’s started off bad with..."

- quinton_fields

Austin was great help today. It’s started off bad with his help it was able to be successful. I appreciate you going the extra mile!

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Recommend Dealer
Yes
Employees Worked With
November 14, 2020

"Hate to do this, but I Have to change my review. Only to..."

- dustinodaniel

Hate to do this, but I Have to change my review. Only to warn people about the horrible service department. DO NOT TAKE YOUR VEHICLES HERE! Love the sales side of classic, I've bought 5 vehicles in 5ish years from there. Story time, I upgraded my girlfriend into a 2020 equinox, about a week after I checked the oil, no oil on the dip stick. Soo she goes up to the service department to get a quart of oil put in it, and the service guy Johnathan says oh we can't help you right now bring it back next week.....for a quart of OIL in a car with less than 200 miles on it. I call, talk to Carol, love Carol sadly she no longer works there. She said bring it back and she take care of it. In the background Johnathan chimes in, because I guess he's listening to someone else's call and says "does he know how to check the oil? How did he check the oil". That pissed me off. Looking story short my girlfriend had to take a 2 and a half hour lunch break for a quart of oil. On to my truck, rear window leak ok, waited A MONTH for a loaner..... Took my truck in at 7:30am on a rainy morning Soo they could see the leak. Guess who my service guy was, Johnathan. I was nice and cordial. Dropped the leaking truck with water on my seats off got my loaner and went to work. Told them to go ahead and do my 1 free oil change and tire rotation while they had it.After 5 days I call Johnathan, no answer so I leave a message. Day 6 no call back. Day 7 I call back no answer leave him another message. Day 8 I call Carol who still worked there at the time and guess what, oh your trucks been done it's sitting at the body shop. Transfer to John you can pick it up tomorrow. Next day rolls around I go to get my truck only to find it filthy. I dropped it off on a rainy morning mind you. I received my truck completely covered in dirt. Somebody had gone and done some donuts in my truck.... Scratches all around the truck. The spoiler on top scratched up. Dirty footprints on my seats, driver and passenger seats all the way back and leaned back. Go in to talk to Johnathan about it and ask him if he inspected my truck. He says no. We go outside, I show him the truck, he's like oh we didn't do that...... I'm pissed, I tell him I'll be back after 5pm when I get off work to talk with the service manager since I'm wasting my lunch break to come get my truck. I come in after work and ask Johnathan for my paperwork since I was upset in the condition on my $50,000 truck. He can't give me my paperwork because it has to go to GM. Ok how about the paperwork for my oil change and tire rotation. Nope ain't got it. Ok let's go speak to the manager about the condition of my truck. He wasn't heaven apologetic, he said they would have to get with the body shop manager to figure out who was going to be responsible for scratching the truck. I know for a fact that the trucks paint was perfect because about 3 weeks prior I had to quarantine because I was exposed. Soo I spent 4 days cutting & polishing the paint. To this day still haven't heard anything from anybody, my numerous emails to multiple people haven't been returned. Will I buy another vehicle from classic, maybe. But I will not bring any of my vehicles to thier service department again. Pictures kinda suck I know .... But I love the car buying experience from classic. The salesman and finance guys are the best, I've bought 3 truck and 2 cars from them. But the utter disrespect and just general lack of customer care or service has put a pretty bad taste in my mouth.

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Recommend Dealer
No
Employees Worked With
July 22, 2019

"Do your research"

- Scruffy

Shady and poorly managed! The only thing that keeps this place in business are the locals that never leave the island and the tourist that end up having vehicle trouble on vacation.

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Recommend Dealer
No
Employees Worked With
March 16, 2019

"Up beat professional down to earth and friendly"

- Lilly0123

Showed me what i wanted Helped me get there Professional Friendly Didn't waste my time Tried to sale me others things but then they listened to me. They knew what i wanted. Nice group of people Yes i would referr a friend

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Recommend Dealer
Yes
Employees Worked With
Mar 18, 2019 -

Classic Auto Group Galveston responded

Thank you and welcome to the Classic Family

September 22, 2018

"New 2018 truck"

- Bowtie2018akabetty

The best experience I have ever had buying a new truck. Kathleen Robins was wonderful, explained everything about the truck. Howie Bentley your dealership is top notch. Thank you. Vince Epps

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Recommend Dealer
Yes
Employees Worked With
June 20, 2017

"Unprofessional attitude of service agent"

- Juneteenth holiday

How many people sit for 3 hours and wait for their vehicle, get treated like you have no clue about your vehicle's past performance issues, have your car brought out running and leave trash in it! (Jokingly, the advisor stated that my car was left running, just in case it needed a boost, to get it started!) If that was true, did it need a boost after the repairs were completed? (Maybe he was being coy, but this was one of the main reasons I brought it in.) I felt he was totally insensative and unprofessional in his demeanor. I didn't find that comment funny at all! I don't think they checked everything, as requested. He was told that a repair was needed and my insurance would take care of it, but he failed to reach out to the Geico representative, whose name and number was given to him as I checked in. Instead, he included that cost, with the estimate of repairs. This is the second time I have been to this dealership for repairs and it will be my last. Refusal to check safety issues as notified by GM. No requested complimentary wash for waiting and no call back when asked to speak to this Service advisor, always sent to voicemail. I know the dealership is in to make sales, but when certain suggestions were refused, because of the costs involved, ($1400.00), you begin to feel that you need to make your presence scarce. I paid for what I could afford and the advisor did not document all items addressed. If I have any more problems with the repairs I paid for, I will notify other GM representatives on a higher level. I promise!

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Recommend Dealer
No
Employees Worked With
Kohl Young, Service Advisor
November 19, 2016

"Destroyed my car!"

- Mike Ryan

This place changed my oil and did not renew the gasket. I had to put 3 quarts of oil into the engine just days after. They did not check the tires or fill my washer fluid, everything that was on the receipt was not done! My starter failed because of oil saturation! They did not make it right! They charged me 600 plus dollars and will not own up to they're mistake!

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Recommend Dealer
No
Employees Worked With
James
September 28, 2016

"Service"

- tracy

I had a mechanical problem with my car. I called Carol Oldaker at Classic Auto Group Galveston and explained what was going on with my car. She recommended that I bring my car in for a diagnostic check to confirm actual diagnosis. She explained in detail the cost involved with this diagnostic testing. I brought my car in had the testing done and it was just my battery with a loose cable.

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Recommend Dealer
Yes
Employees Worked With
Carol Oldaker
September 28, 2016

"Car Repair"

- Dianna

My jeep broke down and I had it towed to Classic Auto Group in Galvestion. Carol Oldaker had one of her techs (Jose) look at my jeep and had it up and running the next day. I could not have asked for better service. Dianna Texas City

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Yes
Employees Worked With
Carol Oldaker and Jose
September 19, 2016

"Best service around "

- Kelly Browder

We bought our Traverse from Classic Auto Group in Galveston & I always bring it into Classic for all our service needs. The service has always been quick, reliable and with a smile. Anyone who is reading this ask for Mr. Kohl Young. He answered my question and had my vehicle done fast.

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Recommend Dealer
Yes
Employees Worked With
Kohl Young
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