Classic Buick GMC Arlington

I had an appointment to leave my Yukon for the AC blowing warm. I rented a vehicle to use for the day, while they had my truck. It took them 10 days until they actually looked at it and diagnosed the issue warm. I rented a vehicle to use for the day, while they had my truck. It took them 10 days until they actually looked at it and diagnosed the issue. In the meantime, I am forced to pay for a rental. What's the point in making an appointment?? Then when they found the issue, they also located a non-related issue. They would'nt fix my AC issue unless I also agreed to have them fix the non related issue, for the price of $4800.00. I will never set foot in this dealer again and they have single handedly ensured that I wont be purchasing any GM products for a long time. More

Wow, I’d like to thank Classic GMC of Arlington’s service dept, most specifically Service Manager Justin and Service Team Lead Israel. Both were transparent with me regarding my vehicle as well as took the t dept, most specifically Service Manager Justin and Service Team Lead Israel. Both were transparent with me regarding my vehicle as well as took the time to go above and beyond about the National AC Delco Oil Filter delays that aren’t their fault at all. Mr. Justin explained in detail about my warranty and also took time to listen to me as most people in his field neither do nor have to, but as a man of God… he did! I am very thankful as I have purchased 3 vehicles from Classic and will continue to use them as my #1 service provider for GM in the DFW. More

We purchased a 2022 Acadia in September and, among other issues, we were only given one key fob. Upon further study of the fob, we discovered that the key sliver inside the fob was not cut. This is possibly issues, we were only given one key fob. Upon further study of the fob, we discovered that the key sliver inside the fob was not cut. This is possibly because the only key given was actually a replacement for the original. It also makes programming a second fob very difficult, as a cut key is required for the process. When we reached out to the salesperson and managers, we were given one or two unhelpful responses, and then nothing, even after several emails to them. I have never had such a frustrating and disappointing experience in buying a vehicle. More

Insert the standard “only rating them a one because I can’t rate them a zero” comment. We bought a used Nissan Armada in March,the biggest problem was a few weeks later when a tire was continuously l can’t rate them a zero” comment. We bought a used Nissan Armada in March,the biggest problem was a few weeks later when a tire was continuously losing pressure, we took it to Discount Tire, and they found that the tire was losing pressure because the tire had been patched with a rope plug, intended for lawn mower tires. I reached out to the dealership, and got the typical “it’s been out of our possession, and we can’t be sure how any repairs were handled.” Sure dude, I intentionally put an unsafe patch in a tire, that is strongly recommended by tire manufacturers not to use in an automobile, to safe a couple bucks after buying a car. Incredibly disappointing that this was missed in safety inspection, or haphazardly repaired there. The dealership really didn’t care about other issues post sale. Once they got their money, their give a xxxx went way down. We were promised a second key, never arrived. Sales guy (Jeff T.) said he sent, and would follow up, never happened. We were told that the plates would be sent to us by mail because we live an hour away. If you made it this far, you already know that didn’t happen. In short, if you want your family to be safe, get fair value for your money, or expect to be treated like a customer who made a sizable purchase, stay as far away from this place as you can. More

I was promised floor mats for the vehicle I bought. Its been over a month and still haven't received them. Daniel was the sales person. Get everything before you buy a vehicle from them. Very unprofess Its been over a month and still haven't received them. Daniel was the sales person. Get everything before you buy a vehicle from them. Very unprofessional. More

We did not have a good experience with Classic Buick GMC Arlington. We came with our own financing and were told it was accepted. Once we picked a vehicle we liked they were determined to force us to go wit Arlington. We came with our own financing and were told it was accepted. Once we picked a vehicle we liked they were determined to force us to go with their inhouse financing. The sales rep Frankie Argueta and sales manager both became impolite and wanted us out the door after we stood our ground to go with our bank that we were already pre-approved through. We left and had to call in and speak to someone higher up about the encounter. Additionally, our bank had to call them directly to get the ball rolling. Our bank had to ask them to give us a courtesy call to let us know the paperwork was done so that we could come pick up the vehicle. When we arrived back at the dealership the sales rep was no longer the nice man that was trying to sell us a truck he was immature and tried rushing us out. They failed to wash/detail the truck as a courtesy, they failed to disclose to us that the truck was missing the chip (due to the chip shortage) that controlled the heated seats and steering wheel modules as well as front and rear brake assists. My husband has never had a bad experience in all the years of buying vehicles, but we did with this one.Wouldn't recommend to anyone.    More

I used to think the world of this service. When Lisa White was there I never had a problem. Now i took my truck thursday and they told me it will be ready on 2 days. Which it was saturday. I h When Lisa White was there I never had a problem. Now i took my truck thursday and they told me it will be ready on 2 days. Which it was saturday. I had to pay to go back and forth to work for 4 days because no one had the curtesy to call me and let me know what was wrong with my truck. I call saturday to see if it was ready and they told me they close early on saturdays and they close on sundays. With this gas prices paying to go back and forth to work is no cheap. They could have the curtesy at least to say something on saturday. Mind you it was a recall they end up telling me the recall parts where on back order. I take my truck here for oil changes and what i need. Am I coming back to this place? Not anymore More

WORST BUYING EXPERIENCE EVER! DURING MY 3RD PURCHASE, MY LOAN WAS SIGNED, CALLED BACK A WEEK LATER TO BE INFORMED THEY FILLED OUT MY PAPERWORK WRONG SO MY LOAN HAD TO BE SUBMITTED DURING MY 3RD PURCHASE, MY LOAN WAS SIGNED, CALLED BACK A WEEK LATER TO BE INFORMED THEY FILLED OUT MY PAPERWORK WRONG SO MY LOAN HAD TO BE SUBMITTED TO ANOTHER BANK AND INCREASED MY INTEREST AND PAYMENT, NEBVER RECEIVED ANY PAPERWORK, AND ONLY GOT THE RUNAROUND FROM MY SALESMAN AND STILL NO RESPONCE FROM MANAGER VIA EMAIL. 1.5MO LATER STILL HAVE NO IDEA WHERE TO MAKE MY PAYMENT AND STILL NO COPIES OF MY SIGNED DOCUMENTS More

Their service department is terrible. Go elsewhere for good service. Making an appointment means nothing to them and they insult your intelligence with their excuses as to why they are s Go elsewhere for good service. Making an appointment means nothing to them and they insult your intelligence with their excuses as to why they are so terrible. Don’t think that it doesn’t hurt them to go elsewhere. Dealers like Classic of Arlington rely on service to absorb much of their total overhead. Other Classic dealerships have provided me great service, stay away from Classic GMC-Arlington. I complained to GM directly and I’ll see what they have to say and will update my reviews. More