Classic Buick GMC Arlington

Routine service turned into a headache with a hefty price I took my Yukon in on a Saturday to have my brakes serviced. I noticed a $99.95 price per axle for brake service and agreed with that price. I also wa I took my Yukon in on a Saturday to have my brakes serviced. I noticed a $99.95 price per axle for brake service and agreed with that price. I also wanted to have my 'Check Engine' light diagnosed. I interacted with Dale and Justin in service whom then introduced me to Edward Cabral. I have no complaints with the three gentlemen I spoke with. Edward treated me very well and professionally and provided me with a loaner vehicle while my Yukon was kept in-house for the work to be performed. The problem resides in how I was advised by Carolyn Coker that my routine brake service would turn out to be $700+, just shy of $800. This would include turning the rotors, replacing the brake pads, and flushing the brake system. Is this not part of the $99.95 per axle cost for brake service? I was advised by Carolyn that the advertised price is for ACDelco pads and that my vehicle requires OEM pads. OEM for any GM vehicle is ACDelco, as ACDelco is owned by GM. She begged to differ with me claiming that OEM pads for my vehicle are not ACDelco, therefore have a higher cost. She also informed me my vehicle is an exception to the brake service. At this point I just checked out mentally and frustration forced me to tell her to leave my vehicle as-is so as not to incur any unwanted or agreed-upon charges. How dissatisfying. More

Programming my FOB I had to stop in to have a key FOB re-programmed. Mr. Edward Cabral was more than professional, but, equally as engaging and kind. Service Manager's I had to stop in to have a key FOB re-programmed. Mr. Edward Cabral was more than professional, but, equally as engaging and kind. Service Manager's of this caliber makes the wait, if there is one, so much easier on the customers. Kudos to Classic for employing him More