Classic Buick GMC Beaumont

Not satisfied. I signed a form to waive my rights to adding a license plate to front of car for them to add it anyway and think nothings wrong. Just disappointed th I signed a form to waive my rights to adding a license plate to front of car for them to add it anyway and think nothings wrong. Just disappointed that I’m stuck in a car I don’t like. Tried to bring back was told no. Never was disappointed in a purchase until now. Was planning a funeral and purchased out of emotion. More

The dealership was very helpful in finding a vehicle with the package I really wanted. the package I really wanted. More

Very helpful and great customer service really professional guidense and friendly service my thanks to the business professional guidense and friendly service my thanks to the business More

They are very friendly and explain very clearly to understand also I was thinking maybe get another car in the future understand also I was thinking maybe get another car in the future More

Inside of car had water on the floor mat after it was washed following the work. washed following the work. More

Great sells man team , very helpful answered every question , really glad I stopped by and purchased my vehicle from classic Buick gmc in beaumount question , really glad I stopped by and purchased my vehicle from classic Buick gmc in beaumount More

This last experience with the service department had everything to do with poor customer service rather than service performed. The following text exchange explains my concern: Service advisor: H everything to do with poor customer service rather than service performed. The following text exchange explains my concern: Service advisor: Hi sir, I have a technician working on your vehicle. He will need engine tear down at this time. He suspects a failed lifter and likely camshaft damage. Once he has it open we can inspect the extent of the damage. The total for tear down would be $1555.68. Let me know if you would like him to proceed. Customer: The tear down cost is fine, but an estimate on what it would cost to replace camshaft and or lifter would help determine it it's even worth the trouble. Service advisor: I just looked up the labor and that would be about $6500.00 plus parts Customer: Nah. It's junk at this point. I can pick it up and pay the $225 I consider this poor, and opportunistic. Because had I not asked for an estimate on actual repair cost, you would have been paid $1555.68 and my truck would not have been repaired because the actual repair cost would have exceeded my current budget. It may be said everything was addressed and my actual question was answered. But I disagree. A great attempt to at least maintain a customer would have been simple: “We have diagnosed the problem with your vehicle. The technician suspects a failed lifter and camshaft damage. The cost of breakdown is $1555.68. Once inside, and the technician determines the exact maintenance needed, that cost could range from $4000-6500. Let me know what you would like to do.” In this way I would have felt like an attempt at taking care of the customer was priority. The way it was handled felt like an attempt to at least make $1555.68 plus $225 on the diagnostics. On a personal note: Not recognizing or acknowledging “your” customer, who is at the store, even while on the phone, is equally poor. A simple (I’ll be with you in a moment) can make “your” customer feel like your customer. Now, we recently purchased our daughter’s car from Classic, but apart from warranty work, I highly doubt you could earn my business again. More

Gerald was great. Got my daughter exactly what she wanted. If your looking for a good deal go see Gerald. Got my daughter exactly what she wanted. If your looking for a good deal go see Gerald. More

Everyone that I dealt with were very friendly , helpful and didn’t try to pressure me to sign TODAY or it may be gone. If they had I wouldn’t have been back to purchase. and didn’t try to pressure me to sign TODAY or it may be gone. If they had I wouldn’t have been back to purchase. More

Was very pleased. Didn’t have to miss work because they offered a complementary shuttle ride to my job. Didn’t have to miss work because they offered a complementary shuttle ride to my job. More