Classic Buick GMC - Service Center

In December 2023 I took my GMC Acadia to have an oil change and tire rotation. For about a week afterwards we noticed that the change oil light was not going off. I checked the oil and it was clean, but change and tire rotation. For about a week afterwards we noticed that the change oil light was not going off. I checked the oil and it was clean, but I Took it back to the dealer just to be certain. They just didn’t reset the oil change. Fast forward now to March 2024. I went back to them for another oil change and tire rotation, and there was a recall on my SUV. I was informed they needed to keep it overnight. So we come back and get my SUV. After driving it for few days we noticed that the oil change light was still on. When it showed change now, I decided to check it. THERE WAS BARELY ANY OIL IN MY SUV.! They never changed the oil or tire. When I go back they claimed that they couldn’t tell and that they will check the oil filter. They still came back and still they couldn’t tell, but that they will take care it, and that they will WAVE the charge! Wave what? I’ve already paid for something they never did! And then they have the nerve to act as if they are helping me? Really? After checking my google reviews, I was reminded this was not my first complaint with the Service Department. I had complaints when it was still West Point Buick GMC. And with the Service Department. This place my have changed it’s name, but not there level of service. So please beware of the service people here. I will NEVER return to this dealership for service. More

Back again, this time around with my better half’s Yukon 30k service maintenance. As always first class customer service done right. 30k service maintenance. As always first class customer service done right. More

Took the truck in for an oil service and they did a perfect job. They even washed it for us. perfect job. They even washed it for us. More

Excellent service advisor holly - explained options very well without making it feel like a high pressure situation well without making it feel like a high pressure situation More

This dealer made a service as per my request timely , fully satisfied with Bill's great job fully satisfied with Bill's great job More

Great communication skills! Called back when he said he would. Easy check out at pick up time Called back when he said he would. Easy check out at pick up time More

Service advisor Bill is always great to work with and has the car ready when promised. the car ready when promised. More

The service people were very prompt to respond to my issue even thought my car was in warranty. They quickly addressed the problem and resolved it to my satisfaction within 24 hours. All the employees issue even thought my car was in warranty. They quickly addressed the problem and resolved it to my satisfaction within 24 hours. All the employees are professional and friendly. More

Great service bill always takes care of me when I go there for service when I go there very professional there for service when I go there very professional More

Khanh Vu is a very polite and respectful person. Thank you for a pleasant experience. Khanh will always be my service writer. Again Thank you. Thank you for a pleasant experience. Khanh will always be my service writer. Again Thank you. More