Classic Buick GMC - Service Center

Finance/Randy Bryant is a joke and worst human being Randy Bryant is a joke. He is the biggest condescending person that I have ever met.. It seems that he is just an unhappy man. It seems he is upset th Randy Bryant is a joke. He is the biggest condescending person that I have ever met.. It seems that he is just an unhappy man. It seems he is upset that he is at a dead end job and the younger generation is doing better than him.I would highly recommend using another dealership. The finance department says they put your money and down payment towards one thing and don't do it. Then when they(Randy Bryant) get called on their lies they get defensive and condescending because this younger generation just outsmarted them More

Appointment for oil change and air bag light on I experienced the worst customer service from the service manger while getting my GMC serviced yesterday. My car was leased in Dallas from a dealershi I experienced the worst customer service from the service manger while getting my GMC serviced yesterday. My car was leased in Dallas from a dealership known for their customer service. When I have to turn it in next August, I certainly won't lease here. I also will never return to have my vehicle serviced here. After waiting two hours they told me my car had been not been looked at because a technician was still not available. I made an appointment six day prior. If the service manager couldn't have made the situation better, he could have at least attempted to make me feel better about it. I was treated like an inconvenience and like I was wasting his time. It seems like they need some serious customer service training from the top town. More

11 days to fix brake fluid leak Took my truck in for scheduled maintenance; and brake fluid leak. Got my truck back 11 days later. Service wouldn't answer my calls. Service didn't c Took my truck in for scheduled maintenance; and brake fluid leak. Got my truck back 11 days later. Service wouldn't answer my calls. Service didn't call to update me. Salesman wouldn't help me. You can't get General Manager or Service Director on ?the phone. Left messages that never got answered. Never again. More

Came in for an oil change. Was greeted immediately before I even shut the door on the truck. Prompt and friendly service. Work was completed at the exact time quoted and the price was reasonable for the wor I even shut the door on the truck. Prompt and friendly service. Work was completed at the exact time quoted and the price was reasonable for the work performed. Will use again in the future. ****Update: Second Visit, charged for a transmission service, but did not actually perform the service.***** More