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Classic Chevrolet Beaumont - Service Center
Beaumont, TX
28 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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28 Reviews of Classic Chevrolet Beaumont - Service Center
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July 04, 2018
Horrible Service Bought a new 2016 Colorado, right out the driveway had a/c problems. Truck 18 months old rear ended goes out. Dealership has a loaner program but Bought a new 2016 Colorado, right out the driveway had a/c problems. Truck 18 months old rear ended goes out. Dealership has a loaner program but didn’t have a loaner for me. They also waited until they had my truck in the shop to tell me that neither tech that works in this part of the truck were unable to come in due to the storm Harvey. If I would have been told that up front I would have taken the truck somewhere else. Then they didn’t have the parts! A 3 day job turned into 2 weeks. Very deceptive dealership! More
by Scott0860
Employees Worked With
John Mesker
June 13, 2017
Oil Change and Tire Rotation Friendly and expedient service, I used the app to schedule my appoint, and they were expecting my arrival. My total time at the dealership was 39 mi Friendly and expedient service, I used the app to schedule my appoint, and they were expecting my arrival. My total time at the dealership was 39 minutes. More
by Peggy Hagger
Employees Worked With
I don't remember.
May 16, 2017
Service was Great I went for my appointment where someone greeted me with a smile. Every employee I came in contact with was very pleasant and handled me with care. My I went for my appointment where someone greeted me with a smile. Every employee I came in contact with was very pleasant and handled me with care. My car was completed within a hour which is sometimes unheard of. More
by jjsilas13
Employees Worked With
May 02, 2017
Very professional and punctual Service was excellent and one time I was even offered rental car while work was being done on my Cadillac! So far, this has been one of the best servi Service was excellent and one time I was even offered rental car while work was being done on my Cadillac! So far, this has been one of the best service departments I had to deal with, thanks! More
by King
Employees Worked With
November 20, 2016
Terrible Service They kept my car car from Thursday to Saturday just to change a dead battery. I went on Friday to take my car and they lied and said it would not star They kept my car car from Thursday to Saturday just to change a dead battery. I went on Friday to take my car and they lied and said it would not start or take a jump, something else was wrong. When I returned on Saturday with a battery to take my car it was surprisingly fixed. The paperwork showed dead battery which I was told it was not the battery. Then they never called me when my vehicle arrived by roadside assistant to get my info and my car was entered under a strange woman name I didn't even know. After that got straight they could not find my keys. Service manager service is just as bad as the service advisors. He completed my paperwork and never showed any concern about me being unsatisfied and never apologized or anything. He just made excuses about everything and didn't care to hear my concern. More
by hotride13
Employees Worked With
Tonya Ballard and Mike Mayeux
October 20, 2016
Great Service I went in for my oil and filter change and tire rotation provided by my CPO warranty. The workers were very friendly, my car was taken immediately for I went in for my oil and filter change and tire rotation provided by my CPO warranty. The workers were very friendly, my car was taken immediately for the service at my appointed time, I was given a ride home since I had other things to do, and the car was ready when I was told it would be. I don't think you can ask for any better service than what Classic Southeast Texas provided. William Carrington More
by Bill C.
Employees Worked With
Service Department Employees, Diana, and the man that drove me home who's name I wish I could remember.
September 23, 2016
Service I brought my car in to be diagnosed for an intermittent problem that was hard to really describe. No warning lights ever came on but the occurrences w I brought my car in to be diagnosed for an intermittent problem that was hard to really describe. No warning lights ever came on but the occurrences were becoming more frequent. I was told it was motor mounts. Replaced all four! Not the problem!!! Service manager repaired what he thought was the problem. Not! Mike and Misty tried. Very disappointed that without the computer diagnosis the service department is operating blind and is of no use in solving Chevy problems. My 2007 Equinox that I adore is dying slowly. I must put it out of its misery, but not with another car from Classic😤 More
by Patsy
Employees Worked With
Misty and Mike
September 14, 2016
Quick Service on Warranty work I brought in a Silverado 2500HD Duramax Diesel that stalled while driving and failed to re-start. The Service center could not get the truck into the I brought in a Silverado 2500HD Duramax Diesel that stalled while driving and failed to re-start. The Service center could not get the truck into the schedule for about 36 hours but after that the problems were diagnosed quickly. The problem ended up being covered under the manufacturers warranty and this service center quickly obtained all of the parts and completed the work in quick fashion. They were easy to work with and called frequently with updates once the repairs began. More
by Chevy2500
Employees Worked With
Christy
August 22, 2016
Motor blown "not our problem" Took my car in for a rattling noise in the engine. I was lectured by Diane in service because her computer gave me the wrong time. Took them 5 days Took my car in for a rattling noise in the engine. I was lectured by Diane in service because her computer gave me the wrong time. Took them 5 days before they even looked at it. I was told for weeks "it will be ready tomorrow". They returned it to me and the noise was far worse than when I brought it and they charged me for an oil change because the warranty work needed the oil drained from the motor to be done.... They also broke the motor on my seat, broke my shifter and the porter couldn't find reverse so hit the car in front of it and then stalled the car 3 times just pulling it 100ft around. Took it back because they failed to fix it and again more than a month of being told "it will be ready tomorrow." Car still wasn't fixed. They drained the oil, but I found there was no oil in the engine. Motor is now blown but they are saying it's not their problem. They refused to pay for the rental because the rental company didn't rent me a GM vehicle. I tried to talk to the service manager Mike - he lied to me multiple times. Made me drive in several times only to tell me he didn't have things ready for me. I've tried to talk to the head of the dealership who told me it was my fault that I didn't take care of my care despite showing all of my receipts for all maintenance work completed on time. My motor blew in Lake Charkes but I wanted Classic to fix it since it was right after they worked on it - the dealership manager Jason told me "that's just lazy. You need to take it to a dealership in Lake Charles since that's where it broke down." I've tried to go through GM - no help. Now the dealership in Lake Charles won't even touch it, it's so damaged. I have had GM trying to get the district manager to call me for the last few weeks, won't even return my call. Poor work and no recourse for the damage they cause. More
by XstephanieX
Employees Worked With
XX
July 29, 2016
The Service Rep makes the difference Tanya was my Service Rep. She kept me informed, dealt with my rental car return to Hertz, and made sure my Tahoe front window sunshield was kept in th Tanya was my Service Rep. She kept me informed, dealt with my rental car return to Hertz, and made sure my Tahoe front window sunshield was kept in the window to prevent a third cracked dashboard. Excellent service representative! I purchased my 2010 Tahoe 4x4 here new. I have had several different advisors throughout the 6 years of ownership. Most should take lessons from Tanya on paying attention to detail. The parts guys have always done a fine job for me. The service manager has intervened on my behalf with GM to make an out-of-warranty repair much less expensive than originally quoted. I have been driven home and to the rental agency by the Classic shuttle with little notice to them. All in all, I tend to overlook small problems due to their rapid growth. My last three visits were all money-savers and work was done well. More
by Amanda4461
Employees Worked With
Tanya Ballard in Service
