Classic Chevrolet Houston

The 2 hour wait time even with an appointment for an oil change is excessive. They also rotated the tires, and it started pulling to the left. Mind you, this is a brand new 2026 Suburban that’s only been dr change is excessive. They also rotated the tires, and it started pulling to the left. Mind you, this is a brand new 2026 Suburban that’s only been driven a few months. Took the vehicle back, and they still did not fix the problem. Then, they tried to say the long wait time the second visit (in the same day) was taking care of the recalls - which is untrue because the print out from the first visit said these were already addressed. More

Good customer service, very acknowledged well spoken with my service I ask.for and got me in and out my service I ask.for and got me in and out More

They were honest, and impressed with technician knowledge. I was happy with the outcome of my issue. knowledge. I was happy with the outcome of my issue. More

Elliot was friendly and professional and gave me an accurate wait time about length of service accurate wait time about length of service More

Excellent service & Informative He explained the process & what to expect. He also checked on me during the wait as well as sent the car thru the car wash. & what to expect. He also checked on me during the wait as well as sent the car thru the car wash. More

Zero complaints. The visit was awesome. The check in process was easy & received my vehicle when promised. The visit was awesome. The check in process was easy & received my vehicle when promised. More

Great service better than expected Car was serviced quickly and before time promised Elliot was very good with telling me what's going on with my car and making sure if I needed anything to ask him gre quickly and before time promised Elliot was very good with telling me what's going on with my car and making sure if I needed anything to ask him great job young man More

What ever happened to the associate explaining while waiting for your vehicle in the lobby the services recommended or needed after the inspection!!?? I received a TEXT with what my truck needed, inste waiting for your vehicle in the lobby the services recommended or needed after the inspection!!?? I received a TEXT with what my truck needed, instead of walking to me to EXPLAIN the services required, I only approved what I new it was, 2 items( services ) went undone because of that extra step of customer connection needed and failed to do so! If I would have known at the time what those items were in detailed I would have approved those items as well! To make sure my truck is in good riding! These items were only explained to me after I asked and after I checked out(paid)! This was not my first time here so telling me that this is how you run things there is not true! Now I would believe that texting services required is a fairly new thing and are now implementing it! This was the first time I had a received a text while waiting in the lobby! I felt it was sooo unprofessional! And really hope that the next time I stop by that the serviceman will come find me and explain the services needed so at that point I can make a decision! The second issue was that after doing an oil change it was not reset to 0!! If I had not checked I would not have known! All I’m asking is to do what u have to do to gain service and not lose service!! More

When I arrived i was greeted by Nahyro Gutierrez and was excellently experience for me. excellently experience for me. More

Smooth and polite Everything I needed was done expediently professionally and on time. Thank you expediently professionally and on time. Thank you More