Group 1 Chrysler Dodge Jeep Ram Denton

After service to a wheel I had bent metal hitting the rotor caused more damage rotor caused more damage More

Eric was a great salesman. Knowledgeable and professional. They got me in and out of there with the vehicle I wanted. Knowledgeable and professional. They got me in and out of there with the vehicle I wanted. More

Had my trucked briar to going to the dealership stating that the EGR valve was bad all they wanted to do was sell sell sell, and then protocol protocol protocol did not want to take care of me. I argued th that the EGR valve was bad all they wanted to do was sell sell sell, and then protocol protocol protocol did not want to take care of me. I argued they didn’t care your service riders. I believe her named Julie said that’s how we make her money so we’ll never come back if I have anything to do with dodge I will definitely be with another dealer. Or I’ll go buy a Ford or Chevrolet before by a Dodge again if I give you a -5 I would. also, when I bought the truck there, I was told I’d have a rental vehicle if I had to leave my truck my truck was left overnight. Never got any communication from the people we had to call in to find out if they found out anything about the vehicle and then we had to call or text to find out if it was done so zero communication and when I bought the vehicle, I was promised I would be taken care of the clock. The promises are not kept. More

This was one of the best experiences I have ever had with a car dealership, and I have had a lot in my 76 years. a car dealership, and I have had a lot in my 76 years. More

This dealership has always been a pleasure to use. The buying experience was great and their service department is also reasonably priced and the staff go out of their way to help with great communica The buying experience was great and their service department is also reasonably priced and the staff go out of their way to help with great communication. I just took my vehicle in for routine maintenance and asked for brake pad replacement as one of the maintenance items but the staff contacted me once they started the work and let me know the pads had substantial life left and asked if I still wanted them replaced. I think most dealerships wouldn't go out of their way to help the customer like this and would rather just bill for more services. I highly recommend this dealership to everyone. More

Courteous, Respectful, Positive Experience as a Woman, Friendly, Highly Recommend, Great Location, Ask for Jorge Friendly, Highly Recommend, Great Location, Ask for Jorge More

This place sucks! It used to be good and went down hill quickly. Bought multiple vehicles here and always came here for service. Never again. HARLEY my service adv It used to be good and went down hill quickly. Bought multiple vehicles here and always came here for service. Never again. HARLEY my service advisor has no communication skills. I tried calling multiple times and texting her service number and I got no response to my questions. I called and asked for pricing and was told they had a $59.95 oil change special. I asked how long it would take to get an oil change today if I come in at 1pm and was told it should be about 30 to 45 minutes. (Normal timing) I got there and the price was different, asked about the special and was told there isn’t one. I told her I had just spoken to someone that told me they had a special. She seemed annoyed that they told me they had a special. (That that was a call center who told me about the special and that they shouldn’t be doing that). Then she proceed to try to upsell me an oil change package. When I asked questions about the package she had no answers to my basic questions regarding the package. IT TOOK THEM 3 HOURS to do a basic oil change. I have friends that express similar concerns with they took their vehicles in for service. More

Service department was very professional. They were able to fit me in while I was traveling through Denton when a warning light came on in my Jeep. Impressive waiting area, too. They were able to fit me in while I was traveling through Denton when a warning light came on in my Jeep. Impressive waiting area, too. More

Service bay and waiting area were clean. They had complimentary snacks, water and coffee for customers who were waiting (although I only saw employees partake of any). The negative: I had a They had complimentary snacks, water and coffee for customers who were waiting (although I only saw employees partake of any). The negative: I had a 7am appointment (the first one there) and it still took 2 hours to get out on an oil change and tire rotation. When I set the appointment I selected a $140 package but it cost me $175 with no explanation as to why the increase. More

Very courteous and knowledgeable . Comfortable atmosphere and no high pressure . Down to earth sales. No xx ! Comfortable atmosphere and no high pressure . Down to earth sales. No xx ! More