Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Group 1 Chrysler Dodge Jeep Ram Denton
Denton, TX
1,117 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,117 Reviews of Group 1 Chrysler Dodge Jeep Ram Denton
October 10, 2026
I was TOWED into the repair shop at 10am on Friday. Checked in with Julie, she advised me that they could look at my vehicle that day. I let her know I would be waiting because I was 6 hours from home Checked in with Julie, she advised me that they could look at my vehicle that day. I let her know I would be waiting because I was 6 hours from home. 5 hours later I find someone else for an update, to get told that mt vehicle wasn't put into the system correctly and they had no idea I was waiting on it. Saturday morning finally get the estimate. Vehicle was to be ready to drive out on Tuesday. Tuesday rolls around and I get told the one issue is fixed but vehicle still isn't running bc it needs another repair. And on Friday that I was advised this repaired wasn't needed to make vehicle operational. Now here we are with over 4k in repairs and a week without a vehicle More
by robeanorocks
Employees Worked With
Julie Martin
October 10, 2026
We had a recall on our 2025 Jeep Grand Cherokee. We called last week and made an appointment for October 8, 2026. We brought the vehicle in nine in the morning. We called at four on Thursday, and We called last week and made an appointment for October 8, 2026. We brought the vehicle in nine in the morning. We called at four on Thursday, and in seven hours they had managed to do an oil change and nothing else. We had to contact them several times on Friday. We finally got the vehicle back at three on Friday afternoon. The actual time to do the recall, do an oil change, rotate the tires and reset the display screen was about an hour, perhaps 90 minutes. It took Denton DJR thirty hours. The general manager was "unavailable" to take my call. Someone later called, said they would call back but never did. Daryl Kenningham, the CEO of Group One hides behind his office manager and AI can also cannot be reached. This dealership's "service" department is the worst one I have ever encountered in half a century of driving. The actual appointment meant nothing. The service rep made no attempt to apologize for an hour-long job taking two days, and was all huffy when I actually complained. More
by Dave
Employees Worked With
Artificial Intelligence
October 08, 2026
Terrible! Called sat and was told they could could look at that day- they didn’t. Called 4 times/texted service advisor. Was told he was away from his desk for Called sat and was told they could could look at that day- they didn’t. Called 4 times/texted service advisor. Was told he was away from his desk for hours. Had to go by to get something out of truck- he said it was in the shop and couldn’t get to it. We told him we had to get to truck. We did make it to truck- it was just sitting in parking lot- this was Monday afternoon! Still not being looked at Monday. Tuesday they texted and said it was air filter was causing the P0299 error to go off. The truck has 7800 miles on it. I went ahead and bought new air filter like they recommended. We know this was not the cause- but they don’t care. Very disappointed More
by Sad dodge owner
Employees Worked With
James
September 16, 2026
Very prompt, polite and professional team at the dealership. They got me in and out and gave me information I need to keep my vehicle running smoothly! dealership. They got me in and out and gave me information I need to keep my vehicle running smoothly! More
by Aaron
Employees Worked With
Gregory
September 15, 2026
As always. Great; service, price, people and car.. Jeff is great, it’s the 2nd car we’ve purchased from Jeff and we sought him out! Great; service, price, people and car.. Jeff is great, it’s the 2nd car we’ve purchased from Jeff and we sought him out! More
by Oneleggedgolfer
Employees Worked With
F and I, Jeff Barberee, Lessa Popham
September 13, 2026
Great overall experience. Markous, our salesman, did a fantastic job taking care of us. Ended up purchasing a vehicle and was in and out in less than an hour. Would definitely Markous, our salesman, did a fantastic job taking care of us. Ended up purchasing a vehicle and was in and out in less than an hour. Would definitely buy from again More
by Lucasallen1982
Employees Worked With
Markous Williams
September 12, 2026
AMAZING service department that saved me when I need it most — Julie Tucker is an incredible person AND service advisor! I’ve been a loyal Huffines Jeep customer through 3 Jeeps - with every repair & oi most — Julie Tucker is an incredible person AND service advisor! I’ve been a loyal Huffines Jeep customer through 3 Jeeps - with every repair & oil change done at the dealership. However, when I needed them most, they really, really let me down. I called Huffines on Friday morning because I was leaving the upcoming Tuesday for a 14-hour drive for work. I would be driving through 4 states - by myself - and my Jeep was making the same noise it made a few months earlier when Huffines serviced it. I explained I was scared to make the drive without knowing my Jeep was safe, but they told me they were too backed up to help. I was truly desperate and called Group 1 — Syed took my call and very compassionate and sympathetic. He connected me with an awesome service advisor, Julie Tucker, who completely stepped up. Even though they were short several technicians, she understood I was desperate and got me an appointment within an hour. I don’t know how they did it…but they truly worked a miracle when I need it most. They repaired the issue Huffines had not fixed properly and had my Jeep back to me in less than 24 hours!! Julie genuinely cared about my situation and wanted to make sure I could make that long drive safely —I was so grateful, I almost cried! I honestly can’t say enough about how much that meant to me. Julie didn’t just fit me into a busy schedule—she listened, understood that I was in a tough situation, and made sure I was taken care of and I would be safe. That’s the kind of customer service you remember. Group 1 has definitely earned my business for life. ASK FOR JULIE TUCKER! She truly cares about her customers! ❤️ More
by Cdd944
Employees Worked With
Julie Tucker
September 11, 2026
They were very friendly and honest. Everything was transparent and went smooth. Walked out with the car the same night.👍 Everything was transparent and went smooth. Walked out with the car the same night.👍 More
by Austin.duckworth2007
Employees Worked With
The lady that helps with the numbers, Mark Engman
