Group 1 Chrysler Dodge Jeep Ram Denton

Joseph was great to work with he wasn't pushy. He went out of his way to help me find the perfect gladiator. Guys in finance, we're great to work with too they really helped me out. I would defin He went out of his way to help me find the perfect gladiator. Guys in finance, we're great to work with too they really helped me out. I would definitely recommend friend or family member to buy a vehicle from your dealership. Y'all did a great job, thank you. More

1. I was in to have Durango serviced. The waiting area is new, clean and excellent with snacks, coffee and water….very comfortable to wait 2. They arranged a ride home for me (must be within 15 miles) vi is new, clean and excellent with snacks, coffee and water….very comfortable to wait 2. They arranged a ride home for me (must be within 15 miles) via Uber and that worked great. 3. My service rep, Garold, ‘knew his stuff,’ and was excellent to work with More

Jacobi had great customer service and was able to go out of his way to assist me. of his way to assist me. More

Made sure all me concerns were addressed= excellent Went over work order with me when completed all concerns were met= excellent Ask if I had coupon to submit= yes, excellent over work order with me when completed all concerns were met= excellent Ask if I had coupon to submit= yes, excellent More

Bad service, talked to director of service repairs. Said one thing one month and different think the next month (yes months waiting repairs) Said one thing one month and different think the next month (yes months waiting repairs) More

It is a dodge dealership. I don’t like dodge products. I did it for my son I don’t like dodge products. I did it for my son More

Did not complete request repairs. No communication on repairs. I had to call to get updates. No communication on repairs. I had to call to get updates. More

This is not the review that I would like to have done. The actual purchase was great. Very easy and fast. However, as I was signing the paperwork for a 2021 Dodge Durango Hellcat, I noticed that the Carfa The actual purchase was great. Very easy and fast. However, as I was signing the paperwork for a 2021 Dodge Durango Hellcat, I noticed that the Carfax mentioned a long block replacement 1 week before the purchase date. I asked and i received the answers. There was an engine replacement, although that wasn't mentioned prior to me driving 3 hours to purchase. Not a deal killer. I liked the vehicle; I liked the ease of purchase. I left the dealer and before I got home, the 2021 Durango Hellcat died while going down I35 in Temple, Tx. That was not fun. I let the salesman know, he promised to get the Service Manager involved. Cool. I had trust at that time. Fast forward 4 weeks and multiple times the vehicle died while traveling down the Interstate, with my wife and daughter. I continued to email the salesman and the Group1 email chain. I finally realized the emails were not going anywhere and the replies were all different and vague. I emailed the GM without any reply as of this review. No calls, no information, just ignored. With a $70,000 paperweight. The fix is very simple, the fuel pressure sensor on the fuel rail is bad. This was a recall in 2015 and happens often with Hellcat based vehicles. What is an issue is being ignored after the purchase with a promised 30-day warranty on a vehicle with only 38,000 miles. I also sent videos of the vehicle in the middle of the road and would not restart. These newer Dodges have a transmission neutral lever that has to be pulled and held and requires more than 1 person to push off the road. So now it sits in my driveway. So no, I am not a happy client. More