Classic Ford Mentor

I had an outstanding experience leasing my Ford Bronco, thanks to Luke Turben. Luke was professional, knowledgeable, and genuinely easy to work with from start to finish. He knew the Bronco lineup inside a thanks to Luke Turben. Luke was professional, knowledgeable, and genuinely easy to work with from start to finish. He knew the Bronco lineup inside and out, answered every question clearly, and made the entire process smooth and pressure-free. Communication was excellent, everything happened exactly as promised, and there were no surprises. This was one of the best car-buying experiences I’ve had. If you’re looking for a Ford—especially a Bronco—I highly recommend asking for Luke Turben. Five stars without hesitation. More

I traveled all the way from West Tennessee to Ohio for a rare Scion iQ with low miles, and it was absolutely worth it. From the start, Kevin helped me get everything organized since I was buying from out of rare Scion iQ with low miles, and it was absolutely worth it. From the start, Kevin helped me get everything organized since I was buying from out of state and was a first-time car buyer. He made sure I understood the process and got things moving smoothly. But the person who truly made this experience incredible was Abby. She called me with updates every step of the way and had such a sweet, comforting personality that instantly put me at ease. As a first-time buyer, the whole thing felt scary at first, but Abby made it simple, stress-free, and honestly exciting. I felt like I could genuinely confide in her, and she always took the time to explain things clearly. Thanks to her, I was able to get the car I’ve been dreaming of. I’m so grateful for her kindness and guidance. If you’re buying a car here, ask for Abby—she really makes magic happen. More

So far my experience has been good. I am looking forward to meeting them in person, they have answered all my questions, and they didn't pad the price with needless dealer fees that ot I am looking forward to meeting them in person, they have answered all my questions, and they didn't pad the price with needless dealer fees that other places wanted to charge. I hope they are true to their word, and the car I picked out has no issues, and all is as well with this car as my last one. More

DANNY made my experience here great!!! My car was going to be in the shop for a few days and I needed a temporary vehicle. All of Ford's happened to be out, so Danny spent a good 20+ minutes on the phone c to be in the shop for a few days and I needed a temporary vehicle. All of Ford's happened to be out, so Danny spent a good 20+ minutes on the phone calling all around trying to find me a vehicle I could drive for a few days at a good price. He went absolutely above and beyond. In the end, Ford got one of their own returned and I got to drive it for free. Also, I see another comment here from someone upset that Ford didn't fill their tires with air. All you have to do is ask. I did, and they took care of all of that free of charge for me. They also did very nice cleaning and detailing that I didn't even ask for (and of course was not charged for). I won't go anywhere else for my car maintenance. More

Had appointment last week for an oil change and maintain an a recall on my Ford Explorer needless to say they didn’t even check the air pressure in my tires and fill them! still getting the run around on th an a recall on my Ford Explorer needless to say they didn’t even check the air pressure in my tires and fill them! still getting the run around on the recall a week later. They were supposed to pick it up my suv this morning at 10 o’clock needless to say I just got a phone call canceling because they don’t have a loaner once again and when they rescheduled it for today they guaranteed that they would have a loaner back by today. I understand things come up but you should notify the customers at least the day before and not wait to cancel at the last minute. The need for the loaner vehicle is my suv has to be there over 24 hours. Not very happy with Ford service!! But I guess that’s what I get I went from Cadillac with A-1 service to Ford Lincoln with horrible service on my Ford Explorer and my husbands Lincoln. More

Ordered 2021 F150 in early Oct - no info no vin still at mid Dec 2021 - Classic Ford dealer in mentor appears inept poor communications and poor customer svc - they tell u to go to Ford - then u call Ford a mid Dec 2021 - Classic Ford dealer in mentor appears inept poor communications and poor customer svc - they tell u to go to Ford - then u call Ford and they tell u Classic dealer should be handling - just a pathetic circular run around - go elsewhere save time More

Service Department leaves much to be desired. Had front struts replaced on F150 and had to take truck to different repair facility to redo work. I would never again take my truck there. struts replaced on F150 and had to take truck to different repair facility to redo work. I would never again take my truck there. More

Great experience. KYLE FISHER WAS VERY HELPFUL AND HELP ME FELL COMFORTABLE ON MY DECISION. I will recommend anyone to this employee. Top of the line service. ME FELL COMFORTABLE ON MY DECISION. I will recommend anyone to this employee. Top of the line service. More