Classic Ford Mentor

I love how honest they are. They find what needs repaired, and do it! No more, no less! They find what needs repaired, and do it! No more, no less! More

Went in to have rear camera replaced. Rep said he had to get parts come back next day, I did, no parts. Told to come back next day, I did, wait 90 min. no parts.5 days later replaced Came Rep said he had to get parts come back next day, I did, no parts. Told to come back next day, I did, wait 90 min. no parts.5 days later replaced Camera, within 24 hrs. later the car exhibited faults: blind spot, cross traffic, steering, warning lights and the car not starting. While at the dealer, the car was showing codes but no warning lights. I was told that they wanted to investigate further because they were not sure it was safe. Yet they had a young girl drive the car looking for warning lights; not a mechanic who had worked on the car. In fact, I was told to wait an hour on the day I went to picked up my car because she was road testing my car by driving to Chardon and back (a 30-mile trip). My car was at the dealership for 23 days, and they put well over 200miles on a car that they suspected was unsafe to drive but not for a young associate. I got the feeling that it was being used to shuttle people around. Every time I called, I got a busy signal, even after hours or Sunday morning when I knew no one was there. Very lax as to the status of my car. When we did speak to my rep l was told they were still looking for the warning lights. The rearview camera is better but not real clear, and I got a new starter motor. Because of this unprofessional treatment and poor communication, myself and family members, who were customers for over 10 years will not be back. This is a great disappointment in the Classic family. More

Recently bought and serviced a car at Classic Ford. Both experiences were great. Bought a new car from Gregg and was efficient, no games and even found a rebate we didn't know about. Service by Ron Both experiences were great. Bought a new car from Gregg and was efficient, no games and even found a rebate we didn't know about. Service by Ron was also hassle free, replaced part of the steering column and changed the oil in a Diesel before 2:30. Thanks!!! More

The service center did a great job and went out of there way to take care of me, that being said dealer rater is a terrible way to get comments on service, this is the second time I have filled this out so way to take care of me, that being said dealer rater is a terrible way to get comments on service, this is the second time I have filled this out so surely there is something wrong in there system that after a while would discourage customers to answer there questions More

The service man, Rick B. is always helpful and friendly. The mechanic’s video is clear and concise with his information and the place is clean and well organized. is always helpful and friendly. The mechanic’s video is clear and concise with his information and the place is clean and well organized. More

Good friendly deal ship always showing an interest in taking care of my problem. Ron,the service technician who I worked with this visit diagnosed on the spot. This gave me confidence that my problem wou taking care of my problem. Ron,the service technician who I worked with this visit diagnosed on the spot. This gave me confidence that my problem would be fixed. More

Kept Me informed on the status of my car repair very helpful Steve at Classic was great helpful Steve at Classic was great More

My service rep treated me like I was his Mom, in the best kind of ways. With courtesy and regard and dignity - and every bit of helpfulness. The staff and crews at Ford dealerships are the best! kind of ways. With courtesy and regard and dignity - and every bit of helpfulness. The staff and crews at Ford dealerships are the best! More

I have used Classic dealerships for years, first time at Classic Ford. I was very pleased that I was kept up to date on the progress of the work being done. The waiting area was very comfortable and enjoy Classic Ford. I was very pleased that I was kept up to date on the progress of the work being done. The waiting area was very comfortable and enjoyable. The personnel were all very friendly. More

Our family has purchased several cars from the Classic campus and have had the pleasure of working with James Joseph each time. He's always friendly, reliable and knowledgeable, and he always makes an ef campus and have had the pleasure of working with James Joseph each time. He's always friendly, reliable and knowledgeable, and he always makes an effort to truly understand what we're looking for in a vehicle. James is a delight to work with, and we cannot recommend him enough! This time around, Justin helped work out the financial aspect of the sale and he too is fantastic at what he does! More