Classic Ford Mentor

polite, informative and responsive a great approach to the customer with excellent team work. Highly efficient in the making the purchase experience easy without a sense of pressure, et a great approach to the customer with excellent team work. Highly efficient in the making the purchase experience easy without a sense of pressure, etc. The car purchased is outstanding and we feel good about every aspect of the overall experience . We wish to especially acknowledge Jesse Shields in his guidance and responsiveness to our wishes, etc. More

Awsome Lease my second Ford Escape I could not be any happier. Everyone is so helpful and great You want to lease or buy a car, there is no one better than Lease my second Ford Escape I could not be any happier. Everyone is so helpful and great You want to lease or buy a car, there is no one better than Classic Ford dealer in Mentor More

we have never had such an enjoyable car buying experience !! My wife and I have purchased many cars in our 46 years of marriage, but the hospitality and warm welcome that we received last night at Classic Ford L My wife and I have purchased many cars in our 46 years of marriage, but the hospitality and warm welcome that we received last night at Classic Ford Lincoln far exceeds any that we have ever had. Starting with Bill Cheraso and his warm welcome , who then introduced us to Gregg Pike who was a TRUE professional in all aspects of the purchase experience. I can not think of enough good things to say about the entire process. GREAT JOB !!!! Keep up the great work. I WILL recommend Classic Ford Lincoln and I undoubtedly will return to them when I am ready to purchase another vehicle. More

2017 Escape. Donna Cavell Matt Vest provided true customer service. He supplied and delivered a top quality experience! Matt took the time to explain every step and presented Matt Vest provided true customer service. He supplied and delivered a top quality experience! Matt took the time to explain every step and presented the product with real professionalism. Jim Brown should be proud of Matt and his approach to customer service and salesmanship. Great Job!! More

Service dept is a train wreck Once you are out of warranty they could care less about the relationship with the customer. Never buy a Ford truck because in three years it will rust Once you are out of warranty they could care less about the relationship with the customer. Never buy a Ford truck because in three years it will rust out. The dealership does nothing to help you between you and Ford to fix the issue even while it's under warranty they wait till it's out of warranty and then you're screwed. More

Took car in for oil change only. Afterward I notice mpg was reset (said they 'work in that area' and reset in error). They said "just drive the car" and that it would equilibrate. It never did. Mileage d was reset (said they 'work in that area' and reset in error). They said "just drive the car" and that it would equilibrate. It never did. Mileage dropped by ~3 mpg. after full tank gas (from 21.4 to 18.7). What did they do to my car? More

From start to finish the deal was an absolute nightmare!!! Salesman was super pushy and when I wanted to leave Rick would not let me go. I told them I wanted to think about and talk it over with nightmare!!! Salesman was super pushy and when I wanted to leave Rick would not let me go. I told them I wanted to think about and talk it over with my husband. After two hours of "DEALS TODAY", I finally escaped their claws. I will never step foot in that horrible dealership again. More

Mark Kerner and Steve were great..I also visited service and Mark Potacar and the shuttle drivers were very nice also. I was very impressed with the happy atmosphere. Karen Allen and Mark Potacar and the shuttle drivers were very nice also. I was very impressed with the happy atmosphere. Karen Allen More

My new Expedition has a rear trim panel that is not attached properly. I scheduled time to bring it to the dealer and dropped it off. It was not fixed and I was told that it has to go to the "body" sho attached properly. I scheduled time to bring it to the dealer and dropped it off. It was not fixed and I was told that it has to go to the "body" shop. I have not had time to reschedule this as yet. More

I was disappointed in my experience as I was expecting to get a $1500 Ford Loyalty Rebate, and, after waiting almost 2 months for my Ford Explorer to come in, I was told I would not be getting a Ford Loyalty get a $1500 Ford Loyalty Rebate, and, after waiting almost 2 months for my Ford Explorer to come in, I was told I would not be getting a Ford Loyalty Rebate of $1500 as I expected. After waiting so long for my Ford, I was diappointed that my rebate was not available as I originally expected and as I was originally advised. I based my buying decision on getting the $1500 so not getting it caused the economics of my lease to be way more expensive that I originally estimated. The car I turned into the broker was my 2003 Ford Explorer which I bought from Ford Montrose in 2003. I loyally drove it all these years and then was told I could not get the rebate. I am very disappointed in Ford and I will probably buy something else the next time given what happened this time around with my rebate. Obviously Ford does not care that I am a loyal customer. More