Classic Ford Mentor

THE SALESMAN DIDN'T HAVE ENOUGH KNOWLAGE,THE GENERAL MANAGER DOESN'T HAVE PEOPLE SKILLS.DEALING WITH FRONT OF HOUSE WAS 99% EXTREME BAD.THE SERVICE IS JUST OK IN CUSTOMER SERVICE,THEY TRIED 3 TIMES TO F MANAGER DOESN'T HAVE PEOPLE SKILLS.DEALING WITH FRONT OF HOUSE WAS 99% EXTREME BAD.THE SERVICE IS JUST OK IN CUSTOMER SERVICE,THEY TRIED 3 TIMES TO FIX MY 2011 ESCAP,STILL HAVING THE SAME PROBLEM.I WISH I WOULD HAVE WENT ELSEWHERE. More

This was the most knowledgeable auto salesman I have ever encountered organized & through and the credit manager was very good also we will be trying to purchase another auto there soon encountered organized & through and the credit manager was very good also we will be trying to purchase another auto there soon More

My experience with B. Cheraso I would classify as great. He was helpful in every way. The reason I can only rate the overall experience as "good" is because of the difficulty I have had in securing a perman He was helpful in every way. The reason I can only rate the overall experience as "good" is because of the difficulty I have had in securing a permanent license plate (something about a certificate of origin that has yet to be produced by the dealer in Detroit that Classic Ford traded one of their vehicles to in order to get the Mustang GT that I leased). I leased the car April 30 and am now on my second temporary tag (which required standing in line for 30 mins. at the local BMV). That kind of experience does not make one a happy camper, as the saying goes. More

Great salesman! Immediately greeted us as soon as we got out of our car. He went above and beyond to help us and to get the car that I exactly wanted. He called and followed up about the use of the car and out of our car. He went above and beyond to help us and to get the car that I exactly wanted. He called and followed up about the use of the car and was just great! Everyone there was so helpful and nice. More

I had an excellent experience at Classic Ford in Mentor while researching and ultimately purchasing my 2011 Ford Edge. I am a long time Honda customer(I have had 3 different Honda's) and was looking to rep while researching and ultimately purchasing my 2011 Ford Edge. I am a long time Honda customer(I have had 3 different Honda's) and was looking to replace my 2004 Honda CRV. I researched and test drove the 2011 CRV and 2011 Ford Edge. There was no comparison. The Ford Edge was in a completely different league! I would have had to add several options to the CRV to obtain the vehicle that I wanted while almost all of these were standard with my Ford Edge. I began my journey via an internet search and linked up with Bill Cheraso at Classic Ford. He was attentive to me without being overbearing or pushy. Upon meeting him in person, I was treated with respect and courtesy. I am very impressed with the newer Ford products. I love my Ford Edge and would recommend this vehicle and this dealership to all my friends and family. Top notch in my book. More

I would like to say that we live in Mayfield Village approximately five to ten minutes to Marshall Ford. After visiting your dealership with my sister-in-law who purchased a car, I will never return to approximately five to ten minutes to Marshall Ford. After visiting your dealership with my sister-in-law who purchased a car, I will never return to Marshall and will always go the Classic. The friendliness and how willing they were to work with us to find the exact car we wanted was unable. We were aslo thanked for purchasing a vehicle. Not so with Marshall Ford and their sales staff. Thank you for having such a great dealership!! More

This Dealer was incredible to work with. They called and followed up with me, let me know what was going on with the vehicle. My family was so impressed they will come to Mentor to purchase from this deale followed up with me, let me know what was going on with the vehicle. My family was so impressed they will come to Mentor to purchase from this dealership as well. They got me the car I wanted and were fantastic. I have even had follow up calls to call or just stop in if I have questions or if I want to get it washed. They definitely have my business in the future. More

Bill and Classic won my business from a competing Ford dealership by being flexible, honest and communicative. They found the vehicle I wanted at a good price, found financing that was better than the d dealership by being flexible, honest and communicative. They found the vehicle I wanted at a good price, found financing that was better than the deal being offered by Ford and kept me in the loop the whole time. More

The sales team I worked with are great. Dave Kirk and my last salesman Jesse worked with me really well. The Service department is the disappointment: There is this gentleman that works the service de last salesman Jesse worked with me really well. The Service department is the disappointment: There is this gentleman that works the service desk, short, thin dark hair (it may be Mark Toflinski but I am not sure). This representative is too often smug, rude, and un-helpful. On several occasions I have tried to offer some insight and further description of the fault only to be largely ignored. On one specific visit, for an FM Radio sound problem, I printed some information from a forum where several other Ford owners were experiencing the same problem as I was. When I offered this information he completely discounted it saying “information from the internet cannot be trusted”. So I left the information anyways and asked him to review it and call Ford to see if there was indeed a problem and potentially a fix. He never called me back. A year later and the problem still isn’t fixed. I have recently read on three different online forums that there are many people experiencing the same problem. One entry even indicated that Ford may have identified the problem and implemented a software fix. So I am contemplating taking the car in again, but dreading having to get in front of this service rep to plead my case that something is indeed wrong and not just imagined. Thank you, Steve More

Every time I have had to deal with Classic Ford whether to lease a new vehicle or for service, I have always had excellent service. Everyone is always so nice and helpful. The service department is very fr to lease a new vehicle or for service, I have always had excellent service. Everyone is always so nice and helpful. The service department is very friendly and professional. They always keep me informed with what is going on with my vehicle. More