Classic Ford Mentor

Best Customer service experience I have had. The best customer service experience I've had at any car dealership, The staff were very helpful and the salesman was extremely knowledgeable, and was The best customer service experience I've had at any car dealership, The staff were very helpful and the salesman was extremely knowledgeable, and was able to answer any questions I had. I highly recommend Classic Ford in Mentor More

Great buying experience Bought many vehicles from Eric at Classic and always treated with respect. They have a large inventory and if they don't have exactly what you are loo Bought many vehicles from Eric at Classic and always treated with respect. They have a large inventory and if they don't have exactly what you are looking for the will find it. Eric is wonderful to work with. I will continue to deal with Eric and Classic in the future. More

Leased a Ford Edge From start to finish Andrew and Russ provided information and suggestions that took us from start to finish with the leasing of the Ford Edge in as sm From start to finish Andrew and Russ provided information and suggestions that took us from start to finish with the leasing of the Ford Edge in as smooth and comfortable method possible. Below you are asking me to rank the quality of one aspect of my experience with this dealer against another. We have always receive superior treatment from every department with which we worked and felt every department was serving our interests. Therefore I picked the last option More

polite, informative and responsive a great approach to the customer with excellent team work. Highly efficient in the making the purchase experience easy without a sense of pressure, et a great approach to the customer with excellent team work. Highly efficient in the making the purchase experience easy without a sense of pressure, etc. The car purchased is outstanding and we feel good about every aspect of the overall experience . We wish to especially acknowledge Jesse Shields in his guidance and responsiveness to our wishes, etc. More

Awsome Lease my second Ford Escape I could not be any happier. Everyone is so helpful and great You want to lease or buy a car, there is no one better than Lease my second Ford Escape I could not be any happier. Everyone is so helpful and great You want to lease or buy a car, there is no one better than Classic Ford dealer in Mentor More

we have never had such an enjoyable car buying experience !! My wife and I have purchased many cars in our 46 years of marriage, but the hospitality and warm welcome that we received last night at Classic Ford L My wife and I have purchased many cars in our 46 years of marriage, but the hospitality and warm welcome that we received last night at Classic Ford Lincoln far exceeds any that we have ever had. Starting with Bill Cheraso and his warm welcome , who then introduced us to Gregg Pike who was a TRUE professional in all aspects of the purchase experience. I can not think of enough good things to say about the entire process. GREAT JOB !!!! Keep up the great work. I WILL recommend Classic Ford Lincoln and I undoubtedly will return to them when I am ready to purchase another vehicle. More

2017 Escape. Donna Cavell Matt Vest provided true customer service. He supplied and delivered a top quality experience! Matt took the time to explain every step and presented Matt Vest provided true customer service. He supplied and delivered a top quality experience! Matt took the time to explain every step and presented the product with real professionalism. Jim Brown should be proud of Matt and his approach to customer service and salesmanship. Great Job!! More

Service dept is a train wreck Once you are out of warranty they could care less about the relationship with the customer. Never buy a Ford truck because in three years it will rust Once you are out of warranty they could care less about the relationship with the customer. Never buy a Ford truck because in three years it will rust out. The dealership does nothing to help you between you and Ford to fix the issue even while it's under warranty they wait till it's out of warranty and then you're screwed. More

Took car in for oil change only. Afterward I notice mpg was reset (said they 'work in that area' and reset in error). They said "just drive the car" and that it would equilibrate. It never did. Mileage d was reset (said they 'work in that area' and reset in error). They said "just drive the car" and that it would equilibrate. It never did. Mileage dropped by ~3 mpg. after full tank gas (from 21.4 to 18.7). What did they do to my car? More

From start to finish the deal was an absolute nightmare!!! Salesman was super pushy and when I wanted to leave Rick would not let me go. I told them I wanted to think about and talk it over with nightmare!!! Salesman was super pushy and when I wanted to leave Rick would not let me go. I told them I wanted to think about and talk it over with my husband. After two hours of "DEALS TODAY", I finally escaped their claws. I will never step foot in that horrible dealership again. More