Classic Ford Mentor

DANNY made my experience here great!!! My car was going to be in the shop for a few days and I needed a temporary vehicle. All of Ford's happened to be out, so Danny spent a good 20+ minutes on the phone c to be in the shop for a few days and I needed a temporary vehicle. All of Ford's happened to be out, so Danny spent a good 20+ minutes on the phone calling all around trying to find me a vehicle I could drive for a few days at a good price. He went absolutely above and beyond. In the end, Ford got one of their own returned and I got to drive it for free. Also, I see another comment here from someone upset that Ford didn't fill their tires with air. All you have to do is ask. I did, and they took care of all of that free of charge for me. They also did very nice cleaning and detailing that I didn't even ask for (and of course was not charged for). I won't go anywhere else for my car maintenance. More

Had appointment last week for an oil change and maintain an a recall on my Ford Explorer needless to say they didn’t even check the air pressure in my tires and fill them! still getting the run around on th an a recall on my Ford Explorer needless to say they didn’t even check the air pressure in my tires and fill them! still getting the run around on the recall a week later. They were supposed to pick it up my suv this morning at 10 o’clock needless to say I just got a phone call canceling because they don’t have a loaner once again and when they rescheduled it for today they guaranteed that they would have a loaner back by today. I understand things come up but you should notify the customers at least the day before and not wait to cancel at the last minute. The need for the loaner vehicle is my suv has to be there over 24 hours. Not very happy with Ford service!! But I guess that’s what I get I went from Cadillac with A-1 service to Ford Lincoln with horrible service on my Ford Explorer and my husbands Lincoln. More

Ordered 2021 F150 in early Oct - no info no vin still at mid Dec 2021 - Classic Ford dealer in mentor appears inept poor communications and poor customer svc - they tell u to go to Ford - then u call Ford a mid Dec 2021 - Classic Ford dealer in mentor appears inept poor communications and poor customer svc - they tell u to go to Ford - then u call Ford and they tell u Classic dealer should be handling - just a pathetic circular run around - go elsewhere save time More

Service Department leaves much to be desired. Had front struts replaced on F150 and had to take truck to different repair facility to redo work. I would never again take my truck there. struts replaced on F150 and had to take truck to different repair facility to redo work. I would never again take my truck there. More

Great experience. KYLE FISHER WAS VERY HELPFUL AND HELP ME FELL COMFORTABLE ON MY DECISION. I will recommend anyone to this employee. Top of the line service. ME FELL COMFORTABLE ON MY DECISION. I will recommend anyone to this employee. Top of the line service. More

Javier and Rick spent 4 days with me trying to get my business. Never pressured and gave me best options to pull the trigger. Very pleased. business. Never pressured and gave me best options to pull the trigger. Very pleased. More

We had a great experience buying our car at Classic today. Our sales person was excellent and extremely helpful. The whole experience was awesome and I’ll definitely come back again. today. Our sales person was excellent and extremely helpful. The whole experience was awesome and I’ll definitely come back again. More

I really appreciate how a Hakeem took his time to show me al I would recommend my family and friends to come to this dealership the selection was huge in the employees we're very nice and patient and they really I would recommend my family and friends to come to this dealership the selection was huge in the employees we're very nice and patient and they really took their time to explain everything to me I am one happy camper More

Exceptional As return customers, we always feel welcome and respected. I highly recommend this dealership to everyone. Thank you Justin Ales for taking care of u As return customers, we always feel welcome and respected. I highly recommend this dealership to everyone. Thank you Justin Ales for taking care of us and helping us with our new Lincoln MKC! More

Thank You Justin! I worked with Justin Ales at Classic Ford, and he did a fantastic job. Paid attention to every request, found the exact vehicle I wanted, go it to th I worked with Justin Ales at Classic Ford, and he did a fantastic job. Paid attention to every request, found the exact vehicle I wanted, go it to the dealership and made sure everything was perfect! All of the staff we worked with were professional and efficient. Justin, I'll be back for my next vehicle. More