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Classic Honda Orlando - Service Center

Orlando, FL

4.4
444 Reviews

444 Reviews of Classic Honda Orlando - Service Center

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March 12, 2019

Excellent Service I have been taking my vehicle to classic Honda on West Colonial drive in Orlando. Since I purchase it in 2014. I am extremely happy with the service More

by May
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwight Dowe
January 05, 2019

Recent Service Travis did an excellent job getting our vehicle turned around. An initial delay was rewarded with a free detailing. We avoided an oil change thanks More

by golson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis
January 01, 2019

Great customer service I brought my car in for oil change, Immraaz Hosein is very friendly and professional, he make sure my car gets done in the promised time. More

by Thuy071
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Immraaz Hosein
December 24, 2018

Car service What a great team starting with Danielle who set up an appointment for me online and Tyler kinch who was very professional and honest. Thank you More

by Rachid245
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
December 22, 2018

Customer service Mr. Dwight Dowe handled my car service. fantastic customer service they didnt have the tires i needed but he made sure that i got the tires I needed f More

by Nookie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm not sure ...sorry
December 11, 2018

Does not stand behind service This dealership does not stand behind the work done by its service department. Had a power steering pump replaced two years ago. It now needs to be re More

by Ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dervin Carty
Dec 26, 2018 -

Classic Honda Orlando responded

Thank you Ryan for taking the time to bring this matter to our attention. We take pride in our service staff, and we do stand behind the work done by our department. When you brought your vehicle to us in the past, certain parts were covered under warranty, and we took care of them at no cost. We replaced what needed to be replaced at the time. When we received your call, we explained that the warranty that would cover the second repair is expired. As you stated, the warranty was valid for 12 months/12,000 miles. We would like to make things right and clear up any questions you may still have. When you have a chance, call our general manager Roger Deally at 407-291-6090 ext. 5055.

Dec 26, 2018 -

Ryan responded

As I stated on the phone, I understand the Honda warranty on the parts. But the reason I just had to pay to replace it again is because of the poor workmanship of your service department. A bolt was reattached and cross threaded and the return hose to the power steering pump had a leak all along which caused the damage to the pump in the first place and since you never caught the issue or replaced it—it damaged the second pump. I was clear on the phone with Dervin that our phone call was the time to make it right and clear things up. I will not accept that now when you’re clear intention is to repair your reputation and try and remove my review. My review stands. AVOID classic Honda.

November 09, 2018

Excellent customer service I would like to say Dwight Dowe is a great asset to Classic Honda. Dwight is very professional and also has a great personality. He had my Honda servi More

by gdaniel48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwight Dowe
October 22, 2018

Accord Service Well done. The service department was expecting me when I arrived and provided prompt assistance. My car was repaired same day as promised, and Kennet More

by Joe
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kenneth Love
October 19, 2018

The Best Dealership in Central Florida Maribel is the best service adviser , she’s always there to help with anything I may have an issue with or help me reach my needs with my old accord & More

by Janie Mac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maribel Franco!!! The BEST!!!
October 18, 2018

Excellent Customer Service I always received state of the art customer services from Dwight Dowe. I really relies on his expert advice and recommendation services for my car. I More

by petec499
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwight Dowe
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