Classic Kia of Carrollton

Customer friendly. Great waiting space. Clean bathroom. Snacks and available water. Great service. Will come back. Great waiting space. Clean bathroom. Snacks and available water. Great service. Will come back. More

Everyone was so helpful and professional. I was in and out in no time. The service department even went above and beyond I was in and out in no time. The service department even went above and beyond More

Customer service was great. Service was fast. They go me in and out really quick. Service was fast. They go me in and out really quick. More

There's was a nice greeting and friendly advisors very knowledgeable and helpful which directions on the next service knowledgeable and helpful which directions on the next service More

Kia explained everything and made sure I was safe. They really took care of my vehicle and kept me updated. They really took care of my vehicle and kept me updated. More

From the moment I brought my car in to get serviced, I felt completely out off the loop on the condition of my vehicle, your communication was extremely vague. I'm a 25 yr old woman with no knowledge of y felt completely out off the loop on the condition of my vehicle, your communication was extremely vague. I'm a 25 yr old woman with no knowledge of your industry and you made sure to keep it that way. After four hours and asking multiple times about the results of your "diagnostic test" you informed me that all you knew was that the engine would need to be replaced and that you would contact my warranty company in the morning. The next day i sat at home waiting for you to contact me for the next steps until 4pm, when I had to reach out to you for an update, where you told me that you had just called them 30 minutes before i texted and had been on hold since. After 45 minutes of waiting on hold you told me that i would need to called them and figure out what my warranty would cover. I sat at home for 4 days, unable to work, just waiting on some sort of insight on my car. I still have not received any documentation on the diagnostic test that was supposedly run on my car and still paid almost $200 for it. More

Jason was so Amazon & helpful when I got my alignment done! He made my experience so easy & understandable. Highly recommended! done! He made my experience so easy & understandable. Highly recommended! More

Bobby really made the experience as perfect as he could. I normally avoid the dealership for maintenance but after my experience with Bobby I will be back to get my maintenance done here I normally avoid the dealership for maintenance but after my experience with Bobby I will be back to get my maintenance done here More

Scheduling my appointment was easy, The technician was knowledgeable and helpful. The service was completed quickly. knowledgeable and helpful. The service was completed quickly. More

Very bad customer service especially from the service department. The service manager does not deserve to be in this position. department. The service manager does not deserve to be in this position. More