Classic Kia of Carrollton
Carrollton, TX
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Failed to communicate expectations regarding the amount of time my vehicle would be held on premises, and neglected to follow up with me after I requested an update. Dealer has delivered falsified inspecti of time my vehicle would be held on premises, and neglected to follow up with me after I requested an update. Dealer has delivered falsified inspection results on my brake pads on at least one occasion in the last month, as I am now in possession of two contradictory reports. The work performed on my vehicle did not resolve the issues I was having, and I question the thoroughness of their diagnosis. More
Stephen Cantrelle was extremely polite and helpful throughout the processes. I never felt pressured or like someone was trying to get one over on me. He was open to negotiation and helped me get the c throughout the processes. I never felt pressured or like someone was trying to get one over on me. He was open to negotiation and helped me get the car I wanted at a price I felt was fair. More
Service advisor Chris professional and courteous. Warranty repaired at no cost to me and in a timely manner. Plus I appreciate the car wash. Warranty repaired at no cost to me and in a timely manner. Plus I appreciate the car wash. More
I’ve been bringing my car to Classic Kia of Carrollton since purchasing it 2 years ago. The customer service is always amazing and I always feel like my car is in good hands! since purchasing it 2 years ago. The customer service is always amazing and I always feel like my car is in good hands! More

