Classic Kia of Carrollton

Charles was awesome ! Super helpful and very kind! Definitely made the experience so smooth and easy Super helpful and very kind! Definitely made the experience so smooth and easy More

Service Rep was great … kept updated a d walked me to my vehicle at the completion of my service visit vehicle at the completion of my service visit More

Car was ready sooner than promised. Only issue with dealership was delay of getting an appointment. Only issue with dealership was delay of getting an appointment. More

Jason was personable and knowledgeable. He gave recommendations and reasoning behind it. Also he provided updates during my wait. He gave recommendations and reasoning behind it. Also he provided updates during my wait. More

Service department quickly analyzed my a/c problem, ordered parts and fixed a vouple of days later. ordered parts and fixed a vouple of days later. More

The salesman, Charles Washington, made me feel extremely uncomfortable. I needed my servicing done for my very lightly driven car. He kept pushing and pushing for me to have services done that I don’t nee uncomfortable. I needed my servicing done for my very lightly driven car. He kept pushing and pushing for me to have services done that I don’t need to have done for several thousand miles . I don’t want another oil change when I go back for the service. The stickers that he attached show that I need to have my oil changed in 3000 miles and I paid about $150 for the good oil, etc. In a few months, I will take my car back for a major servicing but I hope that you aren’t going to try to push the oil change as well, After everything, you didn’t even put air in my tires. I don’t like the way Charles or Kia made me feel as a customer. I have bought three cars from you, including my new Soul. I don’t really want to buy another car there. I don’t feel comfortable with the way your salespeople,, especially Charles made me feel. Respect your customers. It is what keeps you in business. I am embarrassed and regret being your customer for almost twenty years. I have a disability. I would rather go where I am treated with respect and who respects when I say I am not ready for a service and it is not brought up again. In about 3k miles, I’ll bring it back. Again, Charles and Kia needs to treat customers with respect. I NEVER WANT TO WORK WITH CHARLES AGAIN! I am a long time customer, please treat me with some respect and at least listen to what I say and request. Accept my request and don’t try to set services that aren’t needed for months or years! More

The customer service was the best everyone was very nice and they made me feel my car mattered. and they made me feel my car mattered. More

The people are nice and professional. Only complaint that I have is the amount of time that it takes to get an appointment. I am grateful however, that they fixed my car. I've had no issu Only complaint that I have is the amount of time that it takes to get an appointment. I am grateful however, that they fixed my car. I've had no issues. More

While Charles was courteous, what's stopping me from giving him a 5-star review is that he told me something that was outright false. I told him upon my arrival that my right front tire had a piece chip giving him a 5-star review is that he told me something that was outright false. I told him upon my arrival that my right front tire had a piece chipped off. As I left the dealership, I asked him how the tire was, and if the techs needed to do anything. He said no, my tires were only rotated. They were not rotated (I was not charged for that), and the tire that was damaged is in the same position. Honestly, I don't think they looked at the tire to assess its viability. They only topped up my tires with air. More

Excellent and courtesy personal and very professional and they listen to what we had to say and took good care of us they listen to what we had to say and took good care of us More