Classic Mazda Orlando - Service Center

STAY AWAY FROM SERVICE DEPARTMENT! I came to this Mazda location because I had a bad experience at the Fairbanks location when I got my car serviced for the first time. This location wa I came to this Mazda location because I had a bad experience at the Fairbanks location when I got my car serviced for the first time. This location was by far worse than the other! I had an appointment this morning at 9:00 am for an oil change and tire rotation. When I was close to arriving home the hazardous tire pressure sensor came on. I pulled in to the gas station instantly to see if the tire pressure was low and it wasn’t. I thought to myself maybe the mechanic had made a minor mistake when rotating the tires. I drive all the way back to the service center and they take my car back to be diagnosed. After waiting for a good 30 minutes they proceed to tell me that there is a nail embedded in my front left tire. The service advisor shows me a picture on his cell phone of the nail in my tire. I then request to see my vehicle to examine the tire and its severity. When they pulled it around for me to check I saw that they had already pulled out the nail. This upset me quite a bit, because I believe they should have left the nail in for me to see before I move forward with any decision. I felt that they gave me no option but to go ahead and get the tire replaced. I asked the service advisor how much it would cost and he said $198. I gave the “okay” to go right ahead and replace the tire. After waiting for another 30 minutes to replace ONE tire they charge me $253. I was in disbelief. $253 for one tire!?!?! How could this be??? He later told me that the “shop supplies” is an automatic charge that is added on every print out report. How did the price jump from $198 to $253? These extra charges should have been stated before the work was done. I was already hesitant in paying the $198 from the beginning. To be honest I believe the mechanics planted this on me. It’s a real coincidence that the nail punctured my car on the way home. TRUE SCAM ARTIST I’D SAY. Regardless of my situation I will NEVER come back to any of the Mazda locations. I will most definitely spread the word to family, friends, clients, etc. More

Above and Beyond I have been totally pleased with my new Mazda 6 and thrilled with the dealership. Buying the car was easy and unpressured. In the first few weeks of I have been totally pleased with my new Mazda 6 and thrilled with the dealership. Buying the car was easy and unpressured. In the first few weeks of ownership I frequented the dealer to help me learn all the electronic whistles and bells and they were immediately helpful and available to me. Service has been fast and friendly. One of my favorite features is the blind spot alerts. This technology is great. I rely on it all the time and feel much safer on the road. The navigation display is another win. I love that it shows the street names big enough to read at a glance. The seats are so comfortable and the interior is roomy. The trunk is huge! I love this vehicle. Besides the wonderful classic and elegant design, it is comfortable, responsive and fun to drive. More

2 hour wait for a tire Came in for service with warranty on leased car, waited over an 1.5 hours to just sign a piece of a paper for a tire repair...now I have to wait anoth Came in for service with warranty on leased car, waited over an 1.5 hours to just sign a piece of a paper for a tire repair...now I have to wait another hour and a half for them to replace my tire. Worst service ever. In that whole time they did not relay this message to me. I just got my wisdom teeth removed yesterday and needed my tire to be fixed in a timely manner. Definitely would reconsider getting a lease with this company. More

Prompt, professional service The process of making service appointment is easy and convenient through website or via email. I experienced prompt and professional service. Staffs The process of making service appointment is easy and convenient through website or via email. I experienced prompt and professional service. Staffs are knowledgeable and courteous. More

Total Awesomeness with Team Mazda!!! In all the years I’ve taken my car to Classic Mazda; I’ve been treated with total professionalism. They take care of me as if I am number one. I got t In all the years I’ve taken my car to Classic Mazda; I’ve been treated with total professionalism. They take care of me as if I am number one. I got there exclusively for my Mazda and wouldn’t let anyone else touch my car. Keep your “Total Awesomenss” spreading about Team Classic Mazda José Garcia More

20 K Service I was in for a 20 K service My advisor was Me Lenny C Very through and detailed Extremely knowledgeable He addressed ball my concerns Was able to re I was in for a 20 K service My advisor was Me Lenny C Very through and detailed Extremely knowledgeable He addressed ball my concerns Was able to resolve everything to my 100% satisfaction He arranged for a Loaner car while the work was being done Responded to my emails promptly and kept me updated LOVED THE WHOLE EXPERIENCE 5 STARS More

Great Service! I have been going here for service for several years now. My first service adviser was Julie Rose, who is now a service manager. A much deserved pro I have been going here for service for several years now. My first service adviser was Julie Rose, who is now a service manager. A much deserved promotion for her! I now use Gary Moretti. He's up front and knows what he's talking about. I will definitely be using him for future service appointments. More

Excellent Sales and Service department. We own a 2017 Mazda 6 and a 2016 Mazda CX-9. They gain are trust and confidence from the beginning at the Service department,Aiesha Jones give you We own a 2017 Mazda 6 and a 2016 Mazda CX-9. They gain are trust and confidence from the beginning at the Service department,Aiesha Jones give you the professional service you could expect. Thank You Classic Mazda Edwin Blanco and Ana Flores ?????????? More

Excellent customer service I bought my car in 2014 and have been coming here for regular service to my vehicle ever since. Although sometimes there is a miscommunication they d I bought my car in 2014 and have been coming here for regular service to my vehicle ever since. Although sometimes there is a miscommunication they do their best for a quick recovery and the staff is always pleasant. They also do a decent job for comfortable seating and having some small snacks/beverages available while you wait on your car. Highly recommend ! Richard Barone has been particularly accommodating my last few visits :) More

EXCELLENT CUSTOMER SERVICE Lenin Castellan is fantastic. He really cares about Mazda's customers. Lenin is the best Service Advisor I have ever had in the 4 years I have been g Lenin Castellan is fantastic. He really cares about Mazda's customers. Lenin is the best Service Advisor I have ever had in the 4 years I have been going to Classic Mazda for my car's Maintenance Service. Lenin has really exceeded all of my expectations . His service comes from his heart and that is what makes me want to come back to Classic Mazda. Thank you Classic Mazda for having Lenin Castellan take care of your customers. More