Classic Nissan Newport News

It was an absolute pleasure leasing my car from Ishmael. He listened to what I wanted and was very knowledgeable. Great conversation too. Thank you 🙌🏽 He listened to what I wanted and was very knowledgeable. Great conversation too. Thank you 🙌🏽 More

Loved my experience, easy and great with communication. Customer service was beyond expectations. Definitely would recommend going there Customer service was beyond expectations. Definitely would recommend going there More

My sales rep. Daryl Johnson was amazing! I went in to buy my first vehicle and he made the experience quick, easy, and fun! I would definitely recommend this deale Daryl Johnson was amazing! I went in to buy my first vehicle and he made the experience quick, easy, and fun! I would definitely recommend this dealership! More

Excellent service from Classic Nissan. My Sales Rep, Emmanuel Stuppard was exceptional. I’d definitely recommend. My Sales Rep, Emmanuel Stuppard was exceptional. I’d definitely recommend. More

Wonder experience from everyone at Classic Nissan of Newport News. My sales person Brian Guthrie was purrfectly amazing! Thank you all for making buying a new truck pleasantly easy!!! Newport News. My sales person Brian Guthrie was purrfectly amazing! Thank you all for making buying a new truck pleasantly easy!!! More

Do not buy from this dealership. The F&I representative Kenneth Bates set up financing through one of the dealerships lenders at a good rate on a used car, 3.84% and was set for an The F&I representative Kenneth Bates set up financing through one of the dealerships lenders at a good rate on a used car, 3.84% and was set for an ACH, automatic withdrawal. When the first payment was due, no withdrawal had been completed. I tried to contact MECU credit union multiple times with no success. I then called Kenneth Bates to ask him why the payment had not been withdrawn, he said it could take an extra week. A week goes by, still no withdrawal. I tried calling MECU multiple times to have the call dropped or sit on hold for over 15 minutes. Then I receive a letter saying my payment was late and owed a late fee. How is the payment late when the payment was to be automatically withdrawn from my account?? I go to the dealership for an explanation and was told that it was out their hands because they have already been funded. The General Manager Alvin calls me to discuss the issue and had no concern that his lender left his customer out to dry. He stated that the dealership has been paid by MECU and all my concerns need to be addressed with the credit union his dealership financed me through. So, basically, I am of no interest to him as his customer since he has already made his money. This has been the absolute worst car buying experience I have ever had. I should have just left the building when the Finance rep Kenneth got involved in the deal with all of his shady numbers, gap, warranty, fabric treatment, etc. Service department: I go in for an oil change and the service advisor Cindy says I need additional services, i.e. fuel injection cleaning and a brake fluid exchange, both are tagged with the line "needs immediate attention." The Carfax report issued by this dealership states that a "brake fluid flush" had been performed 4,000 miles prior to the oil change I was in for. So did they dealership perform the flush when they entered it into the prep for sale service or was this a lie. Or did the service advisor just lie to me to make the extra money while I was in for the oil change?? Either way, they tried to get over on the extra service. I will never step foot in this dealership again. The only person who has been honest was my salesman Ishmael, a young, hardworking, and goal oriented individual. More

Outstanding Job Overall With Car Salesman Emmanuel Stuppard. Answering Detail Questions I had about the purchase of my Rogue. Throughout the entire process of purchasing the vehicle I knew I was in ca Stuppard. Answering Detail Questions I had about the purchase of my Rogue. Throughout the entire process of purchasing the vehicle I knew I was in capable hands with Emmanuel. Professionalism at its Best More

Everything is okay except the service department. This 1 star is solely for Edwin Warren of service department. The guy Edwin cheats you in a broad daylight. When i complained to dealer he again lied This 1 star is solely for Edwin Warren of service department. The guy Edwin cheats you in a broad daylight. When i complained to dealer he again lied them. Edwin if you happen to read this I hope you well man. At least tell the customers what you are charging for? How long can you keep telling lie? Worst guy working at classic nissan in service department. Bless his heart. Run away More

Big shout out to Richard in service department for his outstanding customer service. Appreciate what you and the team are doing. Keep up the good work. outstanding customer service. Appreciate what you and the team are doing. Keep up the good work. More