Classic Volkswagen Gastonia

Bought a 2020 Hundai Tuscon Ultimate in perfect shape. After finalizing the paperwork and giving them the money, while going out the door, they gave me only one key/fob. I asked where the other key was an After finalizing the paperwork and giving them the money, while going out the door, they gave me only one key/fob. I asked where the other key was and they said they only one key. This is SO wrong. A new programmed fob/key costs over $450.00. If they had told us prior to signing, things would have been different. More

The salesman was wonderful! ! Within 5 weeks of purchasing our car it broke down and needed $3000 worth of maintenance. We notified the dealership and they did nothing to make it ! Within 5 weeks of purchasing our car it broke down and needed $3000 worth of maintenance. We notified the dealership and they did nothing to make it right!! We have a warranty, however, the deductible and labor fees came out of our pocket. We feel this car had a bandaid put on it to sell it. Very disappointed!! More

Unfortunately our experience was quite poor. We purchased a used car that had a headlight that was not functioning properly. The night that we brought it home when it was dark and we noticed it We purchased a used car that had a headlight that was not functioning properly. The night that we brought it home when it was dark and we noticed it we immediately notified the dealership. We brought the car in and left it there for them to look at. After three messages to Mo and no call back, we went to pick up the car. They told us they would not be replacing the light and it was “as-is.” They sold it to us that way, and we were not notified. The light was clearly missed by them, and should have been replaced no problem. You don’t sell a car and hide imperfections, and not be willing to fix them when found. The GM Jonathan was emailed and we have had no response. Although Jamel in sales was great, we will not be taking the car for service or purchasing another car there because they don’t stand by their product. More

The ONLY reason this isn’t a five star review is because of the way prior staff handled (mishandled) things. Once Chris Singh took over, everything went smoothly. Chris went above and beyond to accommodate of the way prior staff handled (mishandled) things. Once Chris Singh took over, everything went smoothly. Chris went above and beyond to accommodate my schedule, even when it wasn’t quite convenient for him. Chris communicated with me regularly regarding the status of ordered parts and what to expect. Chris is single-handedly the ONE AND ONLY reason I didn’t take my Tiguan to another VW dealership for service. Chris deserves a raise and at least a 2-3 week paid vacation. More

It was a great service! Very nice and friendly staff, help quick and find a great deal! They also help to find a nice car! And they offer car service! I would highly recomme Very nice and friendly staff, help quick and find a great deal! They also help to find a nice car! And they offer car service! I would highly recommend it! They help with financial and work on payments. Very polite and helpful! I love my car! More

Working with this dealership was quick and easy! I would recommend them to everyone looking for a VW! I would recommend them to everyone looking for a VW! More

The service was amazing and the staff are A1! Would definitely shop there again. Thanks Would definitely shop there again. Thanks More

Great customer service. The staff was ver professional and they did a wonderful job on my vehicle. I would gladly recommend this dealership for any vehicle service. The staff was ver professional and they did a wonderful job on my vehicle. I would gladly recommend this dealership for any vehicle service. More

This VW service center is very good. I worked with Jasmine for the last 2 services and she was amazing. Any questions I had about a particular service she was able to explain it to the b I worked with Jasmine for the last 2 services and she was amazing. Any questions I had about a particular service she was able to explain it to the best of her ability. The waiting are is pretty nice, they have free bottled water, coffee station and a few types of snacks. I definitely would recommend this VW dealership for service. More