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Clay Cooley CDJR Arlington
Arlington, TX
8,523 Reviews
Here’s the deal.
At Clay Cooley Auto Group, we understand no two customers are alike. That’s why we offer the broadest, most diverse line of cars, trucks and SUVs in the Dallas/Fort Worth area. The right car at the right price. That’s what you’ll find at Don Davis Auto Group. Our company representatives will make sure of it.
First, we’d like to say thanks. Second, here’s what you can expect from us.
-We understand your time is valuable. We’ll make every effort to insure that your time, both on-line and in our stores, is well spent.
-An honest effort to help you find the right vehicle at the right price.
-We’ll listen. Understanding your automotive needs is step one.
-We’re all in this together. Every employee at Clay Cooley Auto Group shares the responsibility of making your purchase and ownership experience the best possible.
Helping you make a great deal on a great car is what we’re all about. And we’ll do whatever it takes. Quite possibly more than you’d expect. As an example, every vehicle sold comes with TireGARD and EtchGARD. This coverage protects you in the event of tire or glass damage. In 2009, $ 483,615.00 in TireGARD and EtchGARD claims were paid to Don Davis Auto Group customers. The average TireGARD claim was $114.00. The average EtchGARD claim was $ 1,996.00. Both are provided Free of Charge!
Every member of our organization shares the responsibility of providing the highest level of service and support in the purchase and maintenance of automobile. From start to finish, as long as you own your car, we’ll work to earn the privilege of being your car dealer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 8,523 reviews
November 27, 2020
Mary took great care of my family and returned all my calls quickly. I appreciate the service we always get from Don Davis and Mary! Thank you for going above and beyond! We will be back when needed. calls quickly. I appreciate the service we always get from Don Davis and Mary! Thank you for going above and beyond! We will be back when needed. Thanks, Rich Hebert More
by RICH55
Verified CustomerEmployees Worked With
Mary Franco
November 26, 2020
In the end , everything worked out but many inconsistencies in communication and even handling of differences and disclosure of information. Withheld key information until I arrived to find the inconsistencies in communication and even handling of differences and disclosure of information. Withheld key information until I arrived to find the differences fir myself More
by jjeffiers
Employees Worked With
Earle Hudson
November 26, 2020
Best customer service, thank you Mary for all the professional support you do for me, my vehicle always ready on time and definitely ill recommend you. professional support you do for me, my vehicle always ready on time and definitely ill recommend you. More
by maher ouda
Employees Worked With
Mary Franco
November 26, 2020
Took awhile for delivery but all other parts of purchase were quick and easy. Ernest Garza was easy to work with. Lady in finance was quick and easy also. were quick and easy. Ernest Garza was easy to work with. Lady in finance was quick and easy also. More
by tlc4451
Employees Worked With
Ernest garza, Nicole Vander Woude
November 26, 2020
Service was great as always. Malfunction Indicator Lamp was still on at the end of the service, but I know it’s not serious and didn’t have time to turn around and get corrected. was still on at the end of the service, but I know it’s not serious and didn’t have time to turn around and get corrected. More
by joelbeal
Employees Worked With
Jadon Campos
November 25, 2020
If I could give negative stars I would and save yourself the trouble of this dysfunctional organization and poor customer service. I paid for a FOB that could not be programmed per Don Davis. They agreed the trouble of this dysfunctional organization and poor customer service. I paid for a FOB that could not be programmed per Don Davis. They agreed to let me have the key (since it does unlock the car in the event I need a back up key) and a partial refund (yes I have a receipt in writing). Jay the service rider called and told me the key had to returned for the partial refund. THIS MAKES NO SENSE! Why would I return a key and not receive a full refund and ITS NOT THE AGREEMENT PER MY RECEIPT (I HAVE IN WRITING)! I asked to speak to the service manager and genergal manager, Jay stated (and I quote) "They don't care" (Jay said this several times "They (management) don't care". I hope $175 is worth a valuable and loyal customer, I hope that you receive the negative customer service energy you tell customers, and mostly I know that I will not return for car maintenance or buy a car from Don Davis. Free marketing advice, when a customer has a negative experience, they tell at least 10 people, please multiply that by 100 - I've told social media, Yelp, and anyone or way about my negative experience at Don Davis. Summary - GO SOMEWHERE ELSE WITH ETHICS!!!! More
by fincanm
Employees Worked With
Cesar Pereira, Jadon Campos
November 25, 2020
Love the customer service!!!! They gave me detailed info about my jeep and was able to tell me next steps for service. Very happy customer!! about my jeep and was able to tell me next steps for service. Very happy customer!! More
by kaylabuckner12
Employees Worked With
Shannon Buie, Mary Franco, Audrey Wilson, Mark Drexel, Joe Johnson, Manuel Mendoza, Cesar Pereira, Jadon Campos, Aime Gomez, Nick Mendez
November 25, 2020
Everything was perfect until I checked the air pressure in my tires as when they are rotated they need to be adjusted as the back tire take 15 more pounds that the front. It is a mistake that happens, howe in my tires as when they are rotated they need to be adjusted as the back tire take 15 more pounds that the front. It is a mistake that happens, however I was waiting an additional 30 minuets after I paid to have this simple process taken care of and even then it was not corrected as per spec. I did take it anyway as I was late for an important meeting. More
by lester.lawson
Employees Worked With
Mark Drexel
November 25, 2020
Excellent service fast friendly service.. Everyone at the dealership was very helpful. Excellent excellent pure excellence service fast friendly service advisor..excellent experience excellent customer servi dealership was very helpful. Excellent excellent pure excellence service fast friendly service advisor..excellent experience excellent customer service More
by ANGELAMAYFIELD50@yahoo.com
Employees Worked With
Nick Mendez
