Clay Cooley CDJR Arlington

disappointed My husband and I have personally bought 6 cars/trucks in the last 4 years from this dealership. We have always been pleased with our experience at th My husband and I have personally bought 6 cars/trucks in the last 4 years from this dealership. We have always been pleased with our experience at this dealership from the sales department to the service department until now. So much so that we have sent many friends and families to purchase vehicles from this dealership. I can quickly count 6 family members that have bought vehicles there upon our recommendation. My husband has sent many other leads there from business associates, etc. My husband's truck presented a check engine light. So he went to our local dealership in Granbury and they thought it might be due to a needed update so they performed the update and hoped it fixed the issue. Then the check engine light came back on and an email was sent that stated it was a critical issue and if the truck was continued to be drove could cause serious engine failure. So I made the drive from Granbury to Don Davis Arlington because we put all our trust in this dealership. The first energenic service tech ask why I was there. I explained the issue and show him the text from my husband explaining in more detail of the chain of events. He said this will require a different technician that works with check engine light. I didn't not get his name but very polite. He disappears and Mary appears. She asked me why I was there which I repeated the whole scenario that I had already explained to the first tech including the text from my husband. I also explained that we had RAM Care and that I should get a loaner while the truck is in service. She looked at me like I had two heads and said I quote "you want to leave your truck here just because you have a check engine light on????? I don't understand" To which I explained the email stating it was a critical issue and did not need to drove. She looked at me all dazed and confused. I thought surely I was on candid camera. But no I was in service department xxxx. I explained it all several more times in which I got the same confused look and muttering from Mary. Mary also acted like she had never heard of RAM Care. I said look my husband already called the manger and left him a message about this. So Mary brought the manager out to in which we found out that my husband had actually left a message with the manager over the manager whose name is Shannon. So a light bulb came on and they both seemed to change their actions toward me and was happy to go find Shannon. I explained the situation to Shannon and he responded in a way in which I thought the other 2 should have. "Yes Mrs. Long we would be happy to check your vehicle to see why the check engine light is and we are thankful that you chose us to service your needs. We don't have a loaner available but please have a seat in our waiting room and we will get you a rental reserved." I thought finally I was treated with respect and was listened to and was met with a knowledgeable person. Mary came in had me sign some documents and explained the service department was backed up and it may be Monday until they could look at our truck and that enterprise would be on their way to get me. So Enterprise shows up and I am sent on my way with no paperwork, no kiss my butt no nothing. Get to enterprise and they have to call the service department because I lacked the proper paperwork in which Mary tells them the rental was customer paid. I have to explain to the whole RAM Care once again. The guy at enterprise knew what it was and called the manger himself and got an approval. All the while my husband made phone calls to the dealership also. Finally, I am given a jeep and sent on my way. Thanking this would be the worst of it....but no it didn't end there. Saturday I received a text at 3:03 saying the truck was ready to be picked up and everyday the rental is 35.00 a day. The text was from mary. Which I replied asking what was the problem with the truck. No reply. We live in Granbury and had to quickly make the trip before the service department closed. When we got there we were told they could not replicate the issue and that they couldn't find anything wrong therefore the rental charges were our responsibility. First of all I don't understand how we get email saying it is critical and now there is no issue? Doesn't give me a warm fuzzy safe feeling. Second of all I am now responsible for a rental for 4 days because the dealership was too busy to look at my husband's truck. We spoke with the manager (not Shannon) in which he was very arrogant and said sorry we told you we were back up and there is nothing wrong with your truck. No real compassion or recognition of my complaints. Just an arrogance smile sweeping me out of the door. I am not asking for something for nothing but I have never been treated like this by this dealership and this does not make me want to buy my next car/truck here or recommend this dealership to anyone else. You may think I am just one person and that the cars we bought from you are not important. But think of the last hour when you need to sell one more vehicle to meet a quota. You just lost our business and anyone we knows business. I run a business and I know how important customer service is and how the perception of our customer can build or tear down our sales. Food for thoughts. More

Did everything they could to avoid warranty Very dissapointed with the lack of communication from the service department. The lack of customer service. There wasn’t even an attempt to file warra Very dissapointed with the lack of communication from the service department. The lack of customer service. There wasn’t even an attempt to file warranty for my repairs, they said it would be denied. I would never ever take my vehicle there and I would tell everyone I know to avoid Don Davis Service. When I am told the vehicle would be looked by a specific day then service department does not call to even say hey truck still not in shop it’s going to be x amount more days, that’s an issue. I was paying for a rental out of pocket until the diagnostic was made. So a two day rental turned into a 7 day rental. More

Professional Very great professional and helpful service. I would recommend to friends and family for any future business. Thank you for helping us purchase our n Very great professional and helpful service. I would recommend to friends and family for any future business. Thank you for helping us purchase our new vehicle. More

Excellent Customer Service My service rep, Audrey, went above and beyond to get me back on the road during the busy Thanksgiving holiday. I had my minivan towed into Don Davis l My service rep, Audrey, went above and beyond to get me back on the road during the busy Thanksgiving holiday. I had my minivan towed into Don Davis late on Wednesday with an overheating issue, and the service department had my problem corrected on Friday afternoon. I was amazed how quick the turnaround was given the amount of vehicles that were already being serviced at the time. More

Oil change I waited to longe for an oil change and balance on tires. I got the car less than 5 months and needed a balance already,I requested the service rep to I waited to longe for an oil change and balance on tires. I got the car less than 5 months and needed a balance already,I requested the service rep to give me a discount on the balance since it was too early to do that maintenance on the jeep..but no I did not get one, the only reason I when to you is, that we paid 400.00 extra when we got the car More

Dodge Ram 2500 Reached out to dealership in regards to a truck and was connected with Cody Zilmer. He was upfront and honest and worked hard to get the deal done. Ha Reached out to dealership in regards to a truck and was connected with Cody Zilmer. He was upfront and honest and worked hard to get the deal done. Had paperwork ready for fast and easy transaction. Thx for your help Cody! More

Ernest was awesome Ernest gave me the best experience I have ever had buying a vehicle. Don Davis has earned my business for the foreseeable future. I will be buying car Ernest gave me the best experience I have ever had buying a vehicle. Don Davis has earned my business for the foreseeable future. I will be buying cars from Earnest from now on. More

Great, Quick Service Don Davis has always been a great group to work with, and the entire process from start to finish was quick. Everyone was super friendly, straight for Don Davis has always been a great group to work with, and the entire process from start to finish was quick. Everyone was super friendly, straight forward, and knowledgeable. And I love my car! More

After the papers were signed You know how the dealerships are suppose to wash and detail the car you buy before they give it back to you.... well mine wasn't!!! Also while I was You know how the dealerships are suppose to wash and detail the car you buy before they give it back to you.... well mine wasn't!!! Also while I was sitting there for 2 hours waiting for them to get done with it they give it back to me with water in the bed but not washed and trash in the cabin. I'm thankful that they were able to get me in a truck but not happy with the people. More

Service Just came to service my vehicle, no issues. No problem since I've been coming to the dealership. Issuses are the normally resolved on the first visi Just came to service my vehicle, no issues. No problem since I've been coming to the dealership. Issuses are the normally resolved on the first visit. More