Clay Cooley CDJR Arlington

Pain free Cody did a great job this was the first time my wife and I had a pain free experience buying a car. Cody had us in and out. I would recommend him to a Cody did a great job this was the first time my wife and I had a pain free experience buying a car. Cody had us in and out. I would recommend him to all of my family and friends. Thanks Cody More

it was great My experience was great just like it is every time i visit here to get work done on my car , my service advisors always lay it each cost and go over m My experience was great just like it is every time i visit here to get work done on my car , my service advisors always lay it each cost and go over my options with me More

"Awsome" It was a awsome experience for me. I will highly continue to recommend this dealership to other people who need assistance with purchasing a vehicle. It was a awsome experience for me. I will highly continue to recommend this dealership to other people who need assistance with purchasing a vehicle. More

Time to fire key management The service department here at this store is atrocious. Starting with the advisors who do not tend to detail or provide an high level of service that The service department here at this store is atrocious. Starting with the advisors who do not tend to detail or provide an high level of service that reflects the high prices the dealer charges. I dropped my vehicle off just before 9am for an oil change and rotation. I also asked for a hand car wash as my truck was beyond filthy. I was informed that may 3 hours tops for everything. I went back to work and around 12:30 I call Dee, my advisor. She said she needed to check if everything was completed (unacceptable response). After waiting on hold, she says they were washing it now and it would be ready shortly (unacceptable response as what does shortly mean?). Two hours later I get a call that the car is ready and they send the courtesy van over to get me (the driver was personable and fantastic). Upon arrival, Dee pulls my truck around and my $34.95 hand car wash was a JOKE. They have not even touched let alone washed the running boards or the wheels and tires among other things they missed. There were streak marks in the paint, missed areas clear to the eye, no attempt to get the bugs off the front of the vehicle after a recent trip. $34.95 down the drain. How did Dee not see this? Because, according to her, it was in the shade of the parking garage. A blind person could see this wash job was abysmal. After they bring it back after ‘re-washing’ it (still was an unacceptable washing performance) I needed to get back to work so I did not put up a fuss after that. Once my service plan is over, Don Davis will never touch my vehicle again. When I go to Sewell, Park Place or Grubbs (all places I have bought or shopped for vehicles) the service is second to none. They don’t tolerate mediocrity from their staff. I’ve had vehicle service at both Grubbs and Park Place and I strongly suggest Ron Howard and his step dad Don tear out some pages from these dealer models and hire some of their people to take over the management and training practices at Don Davis CJDR More

Buying Experence My overall experience was great. Joel was very patient and listened to what we wanted. He put us 1st, it wasn't just a sale for him, he wanted to make My overall experience was great. Joel was very patient and listened to what we wanted. He put us 1st, it wasn't just a sale for him, he wanted to make sure we were happy with the our purchase. We had picked out the truck numbers all together and on the way to finance we saw one we liked better. We informed Joel we wanted to change, not a problem. I know I can be very difficult to work with but Joel hu g in there with a smile. I will definitely use Don Davis Dodge an Joel again. More

Great They were quick and very kind. Explained everything well and made sure i was comfortable in the waiting room being as in 9 months pregnant. They were quick and very kind. Explained everything well and made sure i was comfortable in the waiting room being as in 9 months pregnant. More

Best car experience Mr. Damian was amazing he took time out to tell us everything about the vehicle ,about the warranties and was able to answer all of our questions. Mr. Mr. Damian was amazing he took time out to tell us everything about the vehicle ,about the warranties and was able to answer all of our questions. Mr. Washington was also amazing with the numbers getting the deal done and making us feeling like we making an good investment I would like to say thank you to Don Davis to mr. Damion Hayes and mr. Damion Washington and it was another young lady that was also there thinking that was crystal not for sure but she was also amazing and thank you guys More

Lack of Professionalism When you are greeted by someone anywhere, you expect them to look like they are ready to help you. My experience at Don Davis, the service representat When you are greeted by someone anywhere, you expect them to look like they are ready to help you. My experience at Don Davis, the service representative came out with his shirt wrinkled, tie half heartedly tied, and wrinkled pants. This already threw off my first impression, but I try not to judge a book by its cover. Then the representative started arguing with my wife like she didn’t know what she was talking about. Upon having to step in and resolve this issue, our vehicle was taken for service. 3 hours later we hadn’t received any updates on our vehicle so I had to call it to find out it was ready for pick up... Who knows how long it had been ready, or how long it would’ve been before I recieved a phone call. Upon arrival the price given to me was not what I was told my service would cost over the phone. As far as paperwork, all I was given we’re reciepts of payment. I was unhappy with the experience so I didn’t look at what I was given and left. Once I realized I was missing my paperwork I called up to speak with a supervisor who apparently didn’t think any of this was a serious issue I guess. The supervisor sent over half of the paperwork I was missing, still haven’t received the other half. As far as work done.... they did not tighten the oil drain plug so I had to secure that. Overall I am disappointed in the lack of professionalism from this service center. I will not be coming back. More

Usually wonderful, great people and service. Not sure if they were just having an off day today since Don Davis is usually spectacular.. but service was lacking in the speed department today. Was Not sure if they were just having an off day today since Don Davis is usually spectacular.. but service was lacking in the speed department today. Was promised about an hour and a half or so for my oil change (which was fair, as I was behind a few people), however I was there for over 2 hours. I love this dealership, so I will absolutely be back. I just know their standard, so this visit in particular was disappointing. More

WONDERFUL DERVICE I like the service received from Peter, Eddie, and Marcos. I love my truck. Had gone to another dealership and they were offering more for the same tr I like the service received from Peter, Eddie, and Marcos. I love my truck. Had gone to another dealership and they were offering more for the same truck. I am very satisfied withmy truck. More